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Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Fritzbox works - Spark Smartmodem stopped working

gzt

gzt

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#315560 25-Jul-2024 22:59
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Saturday or Sunday the Spark VRV9517 Smartmodem I've been running on 2degrees VDSL plan stopped serving new devices. Restarted modem and it failed to connect to VDSL.

Plugged in the 2d supplied Fritzbox temporarily and everything is working.

Next day reset the Spark VRV9517 modem and configure according to 2d VDSL settings dated 2020 - https://www.2degrees.nz/help/broadband-help/modem-settings/byo-modem-help. No connect. Am I missing something? Double check, restart, no connect.

Searching my mail I re-find a notification from last month something about "upcoming migration of your current broadband service account" "This will not affect your service type"

Uh ok is there something I need to know to make this work now or is that just a coincidence?

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Spyware
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  #3264734 26-Jul-2024 17:12
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Change the PPPoE to DHCP and test.




Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.



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  #3264802 26-Jul-2024 21:23
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Thanks for the suggestion. Applied automatic (dhcp) no change. Restarted confirmed dhcp. No change.

RunningMan
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  #3264804 26-Jul-2024 21:25
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Does the Fritz DHCP lease need to time out before the other will connect? Perhaps give it 30 mins with neither router connected.



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  #3265127 27-Jul-2024 13:51
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Gave the Fritzbox an hour off. No change for the Spark VRV9517

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  #3265558 28-Jul-2024 14:43
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As a secondary issue MetaQuest 3 does not want to connect to the Fritzbox 7460. There are no error messages on the MetaQuest side.

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