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2fst4u

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#316002 7-Sep-2024 16:46
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I'm finding it hard to narrow down where my issue is because I made some hardware changes and upgraded from a pfsense appliance for my firewall to opnsense running on proxmox. For the most part it works absolutely fine with just a few teething issues. From a vm on the proxmox host connected to my LAN bridge network I can get 900/120 speeds (not as fast as I actually hoped but good enough).

 

 

 

From my subnet where plex is, on both the host and the container it's running in, I can get similar speeds with speedtest cli. And when I stream plex internally, which crosses opnsense as it goes between subnets and through the firewall, I can stream 4k no problem.

 

 

 

But lately I had a friend remote streaming my content from Plex complain they couldn't stream 1080p when they could before. I verified when I use data on my phone that it buffers pretty badly. 

 

 

 

BUT when I turn on my VPN on my phone, still on data, and stream I can get 1080p direct play perfectly fine. The plex dash board shows a healthy stream and there are no issues.

 

 

 

So I can only deduce that going out my network the connection is ok, but something about my network isn't happy with streaming to particular networks in New Zealand at least? Could this be throttling or another issue?


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freitasm
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  #3279717 7-Sep-2024 17:01
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Or perhaps your VPN bypasses the firewall?

 

Are you sure the firewall configuration is correct?





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2fst4u

54 posts

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  #3279718 7-Sep-2024 17:05
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My fault for not being clear, but by VPN I mean a commercial VPN provider so my remote IP shows as the VPNs data centre.

 

 

 

The alternative of using a self hosted VPN into my firewall actually doesn't help and still can't stream more than 3mbps.


freitasm
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  #3279720 7-Sep-2024 17:07
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2degrees is not throttling Plex. You should review all your configuration.




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2fst4u

54 posts

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  #3279721 7-Sep-2024 17:10
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That's quite literally what I'm trying validate by asking the question here? I've validated my configuration, it's been working for years without this problem and I've just proven it works when I appear as the VPN data centre IP but not from 1) another 2degrees user's home 2) my 2degrees mobile or 3) my wife's spark mobile. 

 

 

 

By making this topic I'm trying to validate my configuration. Saying it's my fault doesn't help me figure out how.


  #3279725 7-Sep-2024 17:24
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It wouldn’t be throttling.

By what means if your friend streaming via Plex?
Is your Plex server transcoding?
Is it running via the Plex proxy?

Ideally - you want the client as direct stream/play. You can check this once they stream.




-- opinions expressed by me are solely my own. ie - personal


2fst4u

54 posts

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  #3279726 7-Sep-2024 17:32
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Yep very familiar with those intricacies, none of Plex's indirect connections are at play here hence why I've posted in the ISP specific forum.

 

 

 

My friend is on gigabit fibre, everything else works fine for them.

 

 

 

My Plex server has full remote access enabled and always has done. It never shows indirect.

 

 

 

No, not transcoding. Transcoding has no play in buffering and my server can transcode perfectly fine so that's ruled out. The connection is actively buffering at the network level with direct play content.

 

 

 

I can turn on a commercial VPN and appear to be someone else in the world and it works fine. Even when connected via Australia as the VPN server it's fine.

 

 

 

But not from New Zealand ISP IPs.


  #3279727 7-Sep-2024 17:35
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That’s strange - to eliminate a few things, try changing your Plex port and see if that makes a diff? Or configure via https. Just for testing.




-- opinions expressed by me are solely my own. ie - personal


 
 
 
 

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  #3279742 7-Sep-2024 17:50
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Plex no issues on 2degrees fibre 300/100


2fst4u

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  #3279743 7-Sep-2024 17:52
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I came across someone else suggesting to change the port too and just tried it, no change unfortunately. The same VPN workaround still works on a different port too.


skewt
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  #3279744 7-Sep-2024 18:00
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No issues with mine on 2degrees

You can host an openspeedtest in docker, get your friend to run it and see what sort of speeds they are getting



2fst4u

54 posts

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  #3279746 7-Sep-2024 18:05
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You can yea. I used to run that but haven't needed for for a long time so I deleted it but I could spin it up if we have to. I feel like proving my upload from inside the Plex container of all places (and that the VPN thing works), along with them proving their speed is fine kind of rules out the need though. It won't tell us any new information really. Even if it shows a slow speed that still means something wrong inside 2degrees?


freitasm
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  #3279747 7-Sep-2024 18:16
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2fst4u:

 

That's quite literally what I'm trying validate by asking the question here? I've validated my configuration, it's been working for years without this problem and I've just proven it works when I appear as the VPN data centre IP but not from 1) another 2degrees user's home 2) my 2degrees mobile or 3) my wife's spark mobile. 

 

 

You say "it's been working for years" and yet on your first post you wrote "because I made some hardware changes and upgraded from a pfsense appliance for my firewall to opnsense running on proxmox. "

 

So if you made changes it's not the same configuration that has been running for years.

 

It could be anything on this new configuration. I'm saying it's more likely to be your changes than a 2degrees problem.





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2fst4u

54 posts

Master Geek


  #3279748 7-Sep-2024 18:17
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So help me. I am trying to validate my configuration by posting here.


CYaBro
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  #3279758 7-Sep-2024 19:20
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No issues with my plex server with 2degrees.




Opinions are my own and not the views of my employer.


2fst4u

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  #3279764 7-Sep-2024 20:11
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I have another friend streaming from their house absolutely fine. Their ISP is zeronet.

 

 

 

I'm not sure how my wife's spark mobile connection plays into things, maybe it's a red herring. But when I tried today in the city on 5g I was getting the buffering so I don't think it was just a bad data connection. Could it be some odd internal routing issue?

 

 

 

I'll keep trying to narrow down the problem and see if I can find any other Plex friends on 2degrees and see what happens for them.


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