Reasonable time for a number port-in?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Reasonable time for a number port-in?

CalmStorm

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#317443 15-Oct-2024 19:11

Hi everyone, thought I’ll check if anyone might have any clues or suggestions on what’s going on/what I can do.

I’ve had issues with my account with the previous telco despite customer services telling me all is good (couldn’t buy add-ons, couldn't see usage, couldn’t “flex” my plan when I was on such a plan…) and eventually decided to give up (after 9 months!) and port my number over to 2degrees.

My number was disconnected from my previous telco last Thursday evening. It’s been 5 days (3 working days) since I’ve lost access to my number. 2D customer service on the phone confirmed that the number porting is still “in progress”, and that I’ll get an SMS to confirm when it’s done.

It doesn’t usually take this long, is it? The website says 2-24 hours. I’ve been unable to login to a few services that still relies on SMS for 2FA, but it’s not like I can cancel the port request now?

Cheers,
Kelvin

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#3297841 15-Oct-2024 19:41

@CalmStorm So you are porting into 2degrees GSP and who is the LSP?

A mobile number port should take only a few hours during business hours, Sounds like something was not selected correct when entering the porting details

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#3297843 15-Oct-2024 19:45

Last time this happened I was helping a family member port from OneNZ to 2degrees and OneNZ was not approving the port (in other words stuck on the LSP side)

2degrees need to raise the issue with OneNZ porting team and see why the port is stuck in progress

Do not try and cancel the port this will cause further issues you need to get the port completed

Call 2degrees and request they contact the 2degrees porting team to escalate to OnenZ porting team

CalmStorm

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#3297845 15-Oct-2024 19:52

Linux:

@CalmStorm So you are porting into 2degrees GSP and who is the LSP?

A mobile number port should take only a few hours during business hours, Sounds like something was not selected correct when entering the porting details

One NZ is the LSP. eSIM to eSIM port, if that matters? 2degrees data entry form demanded only 12-13 digits so dropped the 89 prefix and the “6401” as per one of their documentation…

Customer Service person said that the number is with 2degrees, but isn’t in my account. When escalated, was told it’s “in progress” and that I’ll just have to wait for the SMS confirmation 😕

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#3297848 15-Oct-2024 19:59

I am not sure about eSIM ports but it must be the same process ' In Progress ' should be max 3 hours (I was across the porting project when introduced into NZ)

So it must be ' Approved ' from the LSP side. Sounds like something gone belly up and I suspect 2degrees must be looking into the issue

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#3297850 15-Oct-2024 20:01

@CalmStorm sent you a DM here on Geekzone