Technet Micro as an ISP - any concerns??

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Technet Micro as an ISP - any concerns??

kiwifidget

"Cookie"
3423 posts

Uber Geek

Lifetime subscriber

#317647 2-Nov-2024 16:02

Hi,

An elderly friend tells me she has signed onto internet fibre 100/300 plan with Technet Micro, a 2degrees partner.

I've never heard of them.

Should she be concerned?

Is it safe to stay with them?

Thanks.

Delete cookies?! Are you insane?!

Linux

11432 posts

Uber Geek

Trusted

Lifetime subscriber

#3304373 2-Nov-2024 16:03

it would be a 300/100 plan never heard of them

edit: Just done a Google on them and not really that cheap are you sure a 50/10 plan would be better suited for them?

kiwifidget

"Cookie"
3423 posts

Uber Geek

Lifetime subscriber

#3304375 2-Nov-2024 16:14

Sorry yes, 300/100.

IMO 50/10 would probably suit as well.

The contract is for 12 months, $84/mth excl GST, first 3 months free.

Delete cookies?! Are you insane?!

freitasm

BDFL - Memuneh
79296 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#3304381 2-Nov-2024 17:09

I have nothing against this company as I have never heard of them.

But why would your friend sign up with them instead of directly with 2degrees, or another larger ISP?

kiwifidget

"Cookie"
3423 posts

Uber Geek

Lifetime subscriber

#3304383 2-Nov-2024 17:16

freitasm:

I have nothing against this company as I have never heard of them.

But why would your friend sign up with them instead of directly with 2degrees, or another larger ISP?

I hope to find out more about that on Monday.

Delete cookies?! Are you insane?!

kiwifidget

"Cookie"
3423 posts

Uber Geek

Lifetime subscriber

#3305274 4-Nov-2024 15:48

TrendNet Micro was recommended by Auckland Geeks.

That's good enough for me.

Delete cookies?! Are you insane?!

nztim

3819 posts

Uber Geek

ID Verified

Trusted

TEAMnetwork

Subscriber

#3305279 4-Nov-2024 16:27

It's actually not a bad deal, looks like from their website they just resell 2degrees (which will be fine) and cheaper than the big players

$84ex GST for 300/100 = $96.60 inc or $869.40 p/y if you take off the free months

2degrees = $85p/m ($75 for 12 months) or $900 p/y
Quic = $85p/m or $1020 p/y
One = $96 p/m or $1152 p/y

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

xpd

Geek @ Coastguard NZ
13769 posts

Uber Geek

Retired Mod

ID Verified

Trusted

Lifetime subscriber

#3305313 4-Nov-2024 21:30

kiwifidget:

TrendNet Micro was recommended by Auckland Geeks.

That's good enough for me.

Never heard of them before myself :D They prob get some referral fee :)

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

LinkTree

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

aj6828

137 posts

Master Geek

ID Verified

Trusted

#3305314 4-Nov-2024 21:33

looks like a 2degrees network partner ...meaning a reseller of 2degrees services like me.. a virtual isp

Exclusive for Geekzone Members!

Dynamic IP & Bring Your Own Device too (NO-CGNAT) by default on all Hyperfibre & Max Fibre plans & NO Contracts with Hyperline.co.nz powered by 2degrees

Hyperfibre plans available on Chrous areas only HYPERLINE.co.nz

michaelmurfy

meow
13257 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#3305345 4-Nov-2024 23:06

xpd: Never heard of them before myself :D They prob get some referral fee :)

Exactly this ^^

If their internet use is low then you can even look into Skinny Jump. But contracting yourself in for 12 months to a lesser known ISP who doesn't appear to have too much on their site in my own opinion is a little risky. What happens if something happens with that provider or if the customer needs help? What is the help system like? Are they essentially contracting themselves to an IT provider for help going forward?

It's my opinion it's unnecessary risk especially if you're asking the question. It's worth double checking if they've got a phone line too but I would keep them with a larger ISP if it were me just for ease of support.

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

freitasm

BDFL - Memuneh
79296 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#3305346 4-Nov-2024 23:13

I see nothing wrong with a business receiving a referral fee,, providing the service is worth it.

The question is really support, as mentioned above. Although larger ISPs don't necessarily provide better support - just look at the call centre stories we read.

aj6828

137 posts

Master Geek

ID Verified

Trusted

#3305347 4-Nov-2024 23:22

michaelmurfy:

xpd: Never heard of them before myself :D They prob get some referral fee :)

Exactly this ^^

If their internet use is low then you can even look into Skinny Jump. But contracting yourself in for 12 months to a lesser known ISP who doesn't appear to have too much on their site in my own opinion is a little risky. What happens if something happens with that provider or if the customer needs help? What is the help system like? Are they essentially contracting themselves to an IT provider for help going forward?

It's my opinion it's unnecessary risk especially if you're asking the question. It's worth double checking if they've got a phone line too but I would keep them with a larger ISP if it were me just for ease of support.

2d has opened up a program for resellers through https://www.2degrees.nz/network-partners

and there is a layer of support that you can provide the customer who signed up through you via the portal like provisioning/usage/diagnostics/ contacting chorus etc and some API's this helps to help the customer if there is any assistance needed any level 3 stuff has to be contacted them directly through a dedicated line.. i do manage a small pool of customers this way

Exclusive for Geekzone Members!

Dynamic IP & Bring Your Own Device too (NO-CGNAT) by default on all Hyperfibre & Max Fibre plans & NO Contracts with Hyperline.co.nz powered by 2degrees

Hyperfibre plans available on Chrous areas only HYPERLINE.co.nz

kiwifidget

"Cookie"
3423 posts

Uber Geek

Lifetime subscriber

#3305444 5-Nov-2024 08:21

After a series of truly hideous customer service experiences with their previous larger ISP, perhaps this will be a good service for them.

Delete cookies?! Are you insane?!

nztim

3819 posts

Uber Geek

ID Verified

Trusted

TEAMnetwork

Subscriber

#3305451 5-Nov-2024 08:30

kiwifidget:

After a series of truly hideous customer service experiences with their previous larger ISP, perhaps this will be a good service for them.

Please report back

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.