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freitasm

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#318379 12-Jan-2025 12:02
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I am looking for the SIM PUK, but I can't see anything on the website or app. Am I missing something?

 

Do I have to call them?

 





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  #3330555 12-Jan-2025 12:11
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I am sure they removed those details off the website a few years back



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  #3330557 12-Jan-2025 12:14
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And how do we find these now? Have to call them?





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  #3330558 12-Jan-2025 12:17
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Top right corner hamburger button. Settings. View PUK?




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  #3330559 12-Jan-2025 12:21
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Should be on this page https://www.2degrees.nz/2d/scp/common/settings/settings.jsp, at least it is for me.




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  #3330562 12-Jan-2025 12:23
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Stu: Top right corner hamburger button. Settings. View PUK?

 

 

Web or app? Screenshot please?





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  #3330563 12-Jan-2025 12:24
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Stu: Should be on this page https://www.2degrees.nz/2d/scp/common/settings/settings.jsp, at least it is for me.

 

 

This looks like the old web version.

 

Thanks for the link.





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  #3330565 12-Jan-2025 12:27
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Web login. Mobile browser, but "desktop layout".




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  #3330566 12-Jan-2025 12:29
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@stu, do you have this on a bookmark? If I go through the website, I get the new admin pages, and that's not part of it. But if I log in using your link, it goes to the old admin.

 

They had one job...





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  #3330567 12-Jan-2025 12:33
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No bookmark, I just logged in to look in response to your post.




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  #3330569 12-Jan-2025 12:39
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Okay on a laptop now. Do you see 'Settings' on "Your Dashboard"

 

 

 

 

 

 

 

 

Which gives me:

 





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  #3330572 12-Jan-2025 12:42
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  #3330575 12-Jan-2025 12:59
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There are two different control panel websites.

 

This is what I see when I login by going to https://2degrees.nz and clicking Account:

 

 

 

 

This is what I see when I login via your link:

 

 

 

 

What do you see if you go to https://www.2degrees.nz/ and click Account?

 

 





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  #3330578 12-Jan-2025 13:01
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I see the same as your second image. I don't have broadband with 2Degrees. I wonder if that throws you to a different interface?





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  #3330579 12-Jan-2025 13:02
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It could be the case. Which means the new interface shows less information than before.





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  #3330580 12-Jan-2025 13:05
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Hit the hamburger button shown in your first image. Is there a Settings option from there?





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