Number port-in issue with 2D

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Number port-in issue with 2D

hhan

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#318745 17-Feb-2025 11:00

Requested my mobile number to port-in to a 2D prepaid sim card yesterday.

TXT received saying the transfer will happen at 6:55 PM yesterday.

6:55PM passed and nothing happened.

What is the issue here?

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SaltyNZ

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#3343688 17-Feb-2025 11:10

When you say 'nothing happened' what do you mean exactly? Are incoming calls still going to your old number?

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hhan

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#3343692 17-Feb-2025 11:16

It's literally nothing happened

The old SIM card still has reception with its original number

The new SIM card is still with its original number

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CYaBro

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#3343693 17-Feb-2025 11:21

Did you get an SMS on the original SIM asking you to approve the port?

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hhan

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#3343695 17-Feb-2025 11:23

Yes. I replied "yes". That was before the text saying 6:55pm.

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MaxineN

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#3343697 17-Feb-2025 11:31

Either port in is being held for X y Z reasons or it's failed.

You'll need to go back to the gaining service provider (2degrees) and ask why.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

hhan

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#3343717 17-Feb-2025 12:52

It's somehow working right now. After 18 hours of the scheduled time

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SaltyNZ

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#3343726 17-Feb-2025 13:28

hhan:

It's somehow working right now. After 18 hours of the scheduled time

IIRC the SLAs for porting are only applicable during business hours so I'm not completely surprised it didn't happen on a Sunday evening, especially if there was something that needed manual verification.

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Linux

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#3343741 17-Feb-2025 14:14

Porting does not happen 24/7 as I understand business hours only

weetbix43

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#3344081 18-Feb-2025 10:08

I'm not sure if I am allowed? Apologies if not but I am in the same boat. I sent a request to port to 2degrees Sunday 16 Feb 4.12pm. I got the txt ' we have received a request to move your mobile to another provider' I replied YES. I then got a txt saying it will be transferred over at 16/2 6.11pm 2 hours after.

nothing happened so waited till the next morning , have now been on 3 calls back and forth since, each time someone says give it a few more hours or so.

Could someone from 2degrees help me? I really need this resolved.

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#3344088 18-Feb-2025 10:40

weetbix43: I'm not sure if I am allowed? Apologies if not but I am in the same boat. I sent a request to port to 2degrees Sunday 16 Feb 4.12pm. I got the txt ' we have received a request to move your mobile to another provider' I replied YES. I then got a txt saying it will be transferred over at 16/2 6.11pm 2 hours after.

nothing happened so waited till the next morning , have now been on 3 calls back and forth since, each time someone says give it a few more hours or so.

Could someone from 2degrees help me? I really need this resolved.

@weetbix43 Geekzone is not an official support channel you are best to call 2degrees and request the staff member to log a incident / ticket to the porting Team (Do not hang up till you have an incident number)

weetbix43

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#3344092 18-Feb-2025 10:43

I have called 4 times each person saying a different thing. I'm just going around in circles and don't know what else to do. Is it possible I could pm someone from 2degrees who could look at why it's not porting over?

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toejam316

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#3344095 18-Feb-2025 10:52

You've just gotta persist and get a ticket reference from them, I'm afraid. Plenty of us here work for providers, but this isn't an official support channel so you're just as likely to get help standing on the side of the road with a sign saying "Having 2Degrees Porting Issues, Please Come Fix".

2Degrees should have an internal porting team that this can be referred to, which is why getting a ticket reference is so essential. Then you can follow up on that reference, and push for action.

If for some reason you're not interested in calling them (which is the best way with an urgent issues), try emailing them at Mobile Support: 2degrees@2degrees.nz

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Anything I say is the ramblings of an ill informed, opinionated so-and-so, and not representative of any of my past, present or future employers, and is also probably best disregarded.

weetbix43

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#3344103 18-Feb-2025 11:18

Update

I have spoken with 2degrees again. They said it was stuck for someone reason but assured me it will go through within 24 hours.

fingers crossed

Linux

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#3344105 18-Feb-2025 11:26

weetbix43: Update

I have spoken with 2degrees again. They said it was stuck for someone reason but assured me it will go through within 24 hours.

fingers crossed

Sounds like someone was feeding you BS if they can see it is stuck then someone should be able to push the order thru to complete