2degree hyper fibre packet loss

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2degree hyper fibre packet loss

Insanekiwi

592 posts

Ultimate Geek

#318880 28-Feb-2025 23:15

I am running 2000/2000 hyperfibre service from 2degree for now close to a year. Although I am getting good upload and download speeds; I notice that there is increased latency (from 11ms to 22ms) and packet loss (from 0% up to 10%) in peak hours from about 6pm-10pm.

Given this is only likely busy times, I am guessing it’s due to ISP not from my network. Is this normal and expected from any other ISPs?

Mikek

108 posts

Master Geek

#3348945 1-Mar-2025 11:58

I'm not with 2degrees but i have noticed for the last month or so that when i speed test the Auckland 2degrees server or Sky's Auckland server who are linked with Vocus/2degrees i get the same results ping wise.

use to be 2ms give or take now 16ms every time. I suspect something getting routed way off course inside their own network.

Be interesting to see if anyone else is seeing the same as me from external providers.

Insanekiwi

592 posts

Ultimate Geek

#3350565 5-Mar-2025 21:31

I only realised this because Firewalla does internet quality monitoring every 15 mins and noticed that even if we are using minimal internet the ping / packet loss to 1.1.1.1 goes from 0% to up to 8-9% loss during peak hours. Ping time also increases and they all return back to baseline around 10pm.

Worst from 5-9pm. Goes up in bell curve in general and drops down to 0%. I don’t think my network…

RunningMan

8954 posts

Uber Geek

#3350744 6-Mar-2025 16:19

Try checking to a different endpoint. Might be 1.1.1.1 doing the dropping under load.