2Degrees Routing / Ping Issues to North American data centers for Final Fantasy XIV online

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2Degrees Routing / Ping Issues to North American data centers for Final Fantasy XIV online

Yummas

11 posts

Geek

#319170 29-Mar-2025 21:25

Hi All

Recently a friend and I have noticed our ping for FFXIV jump from 150ms to 277ms to the North American Data center (IP 204.2.29.7)
Usually we both play with VPN's too make things a fair bit more bareable. But recently we've noticed this spike (alongside VPN node routing changing on my end)

Both of us are on 2Degrees and a general CMD ping test gives us the below.

2Degrees Ping test

TraceRT

Just curious if anyone else on 2 Degrees is also having this issue and what would be the best way to go about reporting it to more proper channels than general customer support to investigate the issue.

I am also unsure if this is effecting any other games at a larger scale as this is the only game I directly connect to a NA Data center for.

Apologies if this is not in the correct section to post, given its seems to be 2Degrees specific I though to post here first.
If it needs to be moved I will do so appropriately upon request.

Cheers.

Updated with Trace RT (removed other ping test as non helpful)

Cxf

56 posts

Master Geek

2degrees

#3360062 3-Apr-2025 10:14

I'll take a look into it for you.

Behodar

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#3360064 3-Apr-2025 10:22

Watching with interest as it seems oddly similar to this issue (despite being a different game and ISP).

Cxf

56 posts

Master Geek

2degrees

#3360092 3-Apr-2025 10:53

This won't change anything for Quic's routing issues to the WoW USA servers that you're experiencing. I'm still seeing 150ms to Dreamsythe on my home 2degrees connection. Maybe someone in GZ knows a quic tech that can take a look into it?

Yummas

11 posts

Geek

#3360257 3-Apr-2025 16:44

Cxf:

I'll take a look into it for you.

Another friend who's had this as a some what recurring issue, the further-est they were able to get was identifying Vocus as the common factor and that it seems to happen "Every few months give or take"

Not sure if this is much help, but regardless, thanks for taking the time.

Cxf

56 posts

Master Geek

2degrees

#3360394 4-Apr-2025 00:17

How's that looking for you now?

Yummas

11 posts

Geek

#3360936 5-Apr-2025 10:36

Looks like everything's back to normal now

Checked with a Wellington based friend who was also having the issue and they're seeing correct ping also.

Just curious if there is proper way to report this via customer service if it happens going forward? I've heard tell that trying to get this to the right tier of support is a bit of a struggle.
Is emailing support and attaching the tracert screenshot enough?

Regardless, Thank you very much for the assistance. Very much appreciate it :D

Cxf

56 posts

Master Geek

2degrees

#3361172 6-Apr-2025 09:44

Explaining this type of issue to any ISP front-line support can be a bit tedious, as they are mostly equipped to handle break/fix scenarios, modem setups, etc. Your friend was onto it, I've changed the path for the /14 subnet to prefer Hurricane Electric over Vocus so hopefully it doesn't keep intermittently changing for you guys.

My advise when logging a fault for this type of unusual issue:
Monitor performance for a few days with something like Pingplotter and try screenshot the path when the latency is good vs bad, networks are often changing paths based on maintenance and outages.
Inform support via a ticket that you and multiple other 2degrees gamers are experiencing higher than normal latency in a video game. Suggest that there might be a suboptimal path upstream and that the issue requires escalation to the network team for resolution.

If in doubt the guys on GZ are always very helpful.

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#3361262 6-Apr-2025 11:49

Cxf:

Explaining this type of issue to any ISP front-line support can be a bit tedious, as they are mostly equipped to handle break/fix scenarios, modem setups, etc. Your friend was onto it, I've changed the path for the /14 subnet to prefer Hurricane Electric over Vocus so hopefully it doesn't keep intermittently changing for you guys.

My advise when logging a fault for this type of unusual issue:
Monitor performance for a few days with something like Pingplotter and try screenshot the path when the latency is good vs bad, networks are often changing paths based on maintenance and outages.
Inform support via a ticket that you and multiple other 2degrees gamers are experiencing higher than normal latency in a video game. Suggest that there might be a suboptimal path upstream and that the issue requires escalation to the network team for resolution.

If in doubt the guys on GZ are always very helpful.

That's very hard when traceroutes are basically hidden since the core upgrades. I'm not a BB customer, but I was one and in the past raising these issues were easier as I was still on the snap network(2degrees internally would call this legacy).

This is from my LTE postpaid plan. This is probably a side effect of MPLS, but determining if it's a upstream issue or a RSP issue makes it a lot harder for those who are technical minded.

NTHC doesn't seem to be able to complete a traceroute either to one of the effected endpoints.

Can't also query via BGP as it says it's not in the table.

Fixed isn't my forte, it's mobile and RF. But I know this isn't helpful nor does it give the customer the right information.

I hope I don't come off as harsh, but NZ needs competition and I want to see my industry peers do well against each other :~)

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.