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mdf

mdf

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#41447 16-Sep-2009 15:17
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We have a couple of Orcon VoIP lines that will not seem to accept a redirection from another number.


Background:


We have an Orcon business plan on the Orcon+ network (Wellington Central). We are using the Orcon homehub (Siemens Gigaset), and have two Orcon VoIP lines running off this.


We also have a 2talk number set up as an auto attendant (i.e. Hello, welcome to X. Please press 1 for ABC and 2 for DEF). This used to redirect to 2talk VoIP lines.


However we shifted our broadband to Orcon, and had all sorts of trouble using the Linksys router that was driving the 2talk VoIP lines. We ended up shifting to the Orcon homehub box, and to get the VoIP calling, had to use Orcon services. So the 2talk auto attendant now redirects to the two Orcon numbers (all local calls, not 028).


Problem:


This has worked well for the last month or so with no issues. Within the last day troubles have arisen. Dialling the 2talk number still reaches the auto attendant without trouble, but now pressing 1 or 2 (the redirect to the Orcon lines), about two-thirds of the time we get a message "Your call cannot be connected at this time. Please contact your service provider." Occassionally (not clear why - just to make me think that I have fixed it!?) the redirect works fine and the call goes through.


However direct dialling the Orcon numbers still goes through no troubles.


I am almost positive this is a problem with the Orcon numbers however. For our autoattendant, options 3 and 4 are to go through to Vodafone cell phones (we pay the costs of this), and that redirection works every time.


As I say, the set up worked really well for the last month or so. The only thing that has changed is that yesterday afternoon, we set up the voicemails on the Orcon lines. I was surprised that this would do anything, but is the only thing I can think of that's changed. We've tried resetting the voicemails ourselves, and had Orcon do it from their end. No luck.


We have also tried resetting the 2talk settings and the router a couple of times. No sustained success.


We've tried getting Orcon on this, and they basically don't want to know.


Any bright ideas as to what may be causing this issue? Otherwise we will be terminating our contract with Orcon.

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maverick
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  #256150 16-Sep-2009 15:20
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You need to get a SIP trace without that your only guessing, syslog can help




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Sounddude
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  #256158 16-Sep-2009 15:30
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Whats your ticket number? I will get one of the voice guys to have a look at it for you.

 
 
 
 


mdf

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  #256163 16-Sep-2009 15:35
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Didn't get a ticket number (at least that I know of).


Spoke to a couple of guys - Jimmy and Olly (no idea if that's of any help). Both were pretty friendly to deal with (credit where credit's due), but whatever they did didn't seem to help.

mdf

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  #256164 16-Sep-2009 15:38
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Have emailed the account details too.

maverick
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  #256169 16-Sep-2009 15:41
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To be fair, this is a specialist issue and requires technical expertise to diagnose, your general help desk people will not be able to help much, so having a SIP trace and knowing what the call is supposed to handled is going to help,

SIP redirect can be handled in a number of ways , do you know how Orcon handle this, or how your router is passing the call off ?, SIP Info , Re Invite or SIP Notify etc




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mdf

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  #256178 16-Sep-2009 15:50
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maverick: To be fair, this is a specialist issue and requires technical expertise to diagnose, your general help desk people will not be able to help much, so having a SIP trace and knowing what the call is supposed to handled is going to help,

SIP redirect can be handled in a number of ways , do you know how Orcon handle this, or how your router is passing the call off ?, SIP Info , Re Invite or SIP Notify etc



Yeah, fair point - well made. I probably would have accepted it if the general helpdesk people had made it too.


Wouldn't have a clue about SIP redirect, or how orcon handles it.

sbiddle
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  #256218 16-Sep-2009 17:15
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I know it's probably a little off topic but have you considered a PBX option rather than just having the individual lines? It would make life a lot simpler than the complex setup at present and give you plenty of additional features.



 
 
 
 


mdf

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  #256260 16-Sep-2009 19:47
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sbiddle: I know it's probably a little off topic but have you considered a PBX option rather than just having the individual lines? It would make life a lot simpler than the complex setup at present and give you plenty of additional features.







Thanks for this. Yes, we did consider a PABX option, but didn't go down that route - basically, there's only two phonelines into the store, and really only needed it for some pretty basic stuff (i.e. the auto attendant), so thought it would be kind of overkill. 




And (though I should probably be polite), a PABX in the store would be another box for the monkeys to (a) kick over, (b) spill something on or (c) barter for "magic beans". So managing to off-site it was a bit of a bonus. Smile




If there was a *very* basic box available (i.e. phone goes here), it might be worth considering though, given the issues we are having. That said, we may just go back to having a couple of lines and yelling when the phone is for the other person. That (probably) can't go wrong...

sbiddle
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  #256264 16-Sep-2009 20:03
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If you're wanting a simple box then a ATCOM unit such as an IP04 would suit you perfectly. These are a small box the size of a modem that runs embedded Linux and Asterisk.

You could have both Orcon PSTN lines connected and 2 FXS ports for analogue phones as well as being able to connect to any VoIP provider you like and also connect any IP phone or softphone of youir choice. You get all the benefits of Asterisk such as an IVR, voicemail etc.

Hadley over at http://www.nicegear.co.nz sells these, if you were after any help with an install I could help you since I'm in Wgtn.



mdf

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  #256274 16-Sep-2009 20:47
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Cheers, will keep this in mind. We will see how the 2talk/orcon thing plays out, but this could well be a good option.

richms
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  #256291 16-Sep-2009 21:43
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sbiddle: I know it's probably a little off topic but have you considered a PBX option rather than just having the individual lines? It would make life a lot simpler than the complex setup at present and give you plenty of additional features.




They want to divert to a mobile.

I have been trying hard to find a way to make asterisk be able to do a transfer to another number on a sip trunk, like my ATA is able to do.

Without that, an in house softpbx transfering out to another number is pointless - the calls get too much lag to be any use. Its almost like talking to the callcenter at 2 degrees... But using my internet connection too.




Richard rich.ms

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