I would like to report how terrrible is the customer service at orcon .

The fact was , I had cancelled my contract with orcon last year once I was moving to an area without an adsl+ cabinet avaliable  .Months later I moved to wellington and after had a terrible experience with 3G broadband by Vodafone I decided to signed up again  . I was really impressed with the option of no contract and the modem with voip enable .I ordered the broadband on Tuesday and on Thursday I received a phone from  the sales department saying that at my address there was a landline connected and nothing they could do to disconnected that line without authorization of the account's holder . I got suprised and tried to contact the landlord and no landline was installed there as far he knew.

Passed 4 hours , the sales department team contacted me saying that the techinican made a mistake and try to connect the broadband at another flat which was  not mine . 1st mistake

The Following day I received a phone call saying that everything was working fine and 30minutes before the modem was delivered by courier.After try to connected the entire day I spoke with the team leader who could not help.

Resume of the nightmare : I am without internet , once I had already sent back the vodem of vodafone , which I was using previously .

I lost a day at work once my work is based at internet .

After that situation , I would like to know , is this a normal situation which happens in this company ?