Do not leave Orcon!!!! they will try and screw you over!!!!!

I transferred my BB and home line from Orcon to vodafone in early January this year.  Made the mistake of forgetting to give 30 days notice so had to pay for an extra month, no worries, my mistake and i paid the bill.

My contract with orcon meant that i had to return the modem when i left them, so i rang them up and was sent out a courier post envelope to send the modem back.  Did that but forgot to track it.  Didn't hear from them until the 2nd of April to say that i haven't returned the modem and i was charged $99.  I now had to pay $61.50 as i had credit in my account.

I rang them up and explained that i had returned the modem, they said that they would try and track it down for me, it was agreed that their process at their end could be the problem.

2 weeks had passed and i had heard nothing, rang them again, oh we are still looking for it was their response.  

Knowing these companies don't take prisoners, i asked them to suspend my account until this matter is sorted so i don't get extra fees.
Well well well, as expected, got my first baycorp letter.  So i rang orcon, got a lovely lady that said that they have a common problem with their modem supplier not notifying them of modem returns, look into my matter and agreed to refund the $99.  Check the account a day later and had credit again.

1 week later, another baycorp letter, so i rang baycorp to say that i now have about $40 credit with Orcon and that the debt is cleared. They said sweet as and would send a request to orcon to confrim.

2 weeks later, another letter from Baycorp, we are going to do you over!!!!!  Rang orcon, the CSR said that he would contact the debt department and have it all reversed and get Baycorp off me, also that the department will have to ring me to confirm that it's all done.

Been a few days and heard nothing so i checked my orcon balance, surprise suprise, they have charged me for another modem and now i'm in debt again!!!!!

What sort of shocking service are they providing, i'm trying to leave them but they keep putting charges on my account.  

I've got 3 days to have it all cleared or my credit rating is going to take a hit.

I'm so not impressed and will never go back to orcon!!!!!!!!

I know that senior orcon workers read these forums, you need to help me out!!!!!!

I'm meant to be getting a phone call from the department at 9am tomorrow to have this sorted but going from there last attempt we will see.