suspended account

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › suspended account

Northland

111 posts

Master Geek

#68277 18-Sep-2010 09:04

Does anyone know if you have your account suspended (owe $25) by next wed do they
suspend your phone account as well as broadband? and how long after you've paid
does everything get up and running again?

cheers

Detruire

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#381546 18-Sep-2010 09:20

how late on payment?

rm *

Northland

111 posts

Master Geek

#381551 18-Sep-2010 09:59

Detruire: how late on payment?

i had 178$ on previous bill have paid nearly all of that plus the current bill but i got an email
the other day to say if i dont pay within 10days (a whole 25$) it will be suspended i
dont mind the internet being suspended but just wanna know if that means the phoneline too!!

Northland

111 posts

Master Geek

#385191 27-Sep-2010 21:41

Issue resolved well sort of I received a letter in the mail today about a reminder for my overdue account which was way late because I have paid most of it off asked the american telephone operator lady where i go on visibill to check the OVERDUE balance NOT the remaining total balance and she informed me there is no where you can go online to see your overdue account and that you can only know it by calling them which is a pain because it took me 45minutes to get through for a damn 5 minute conversation.

She informed me I had paid the overdue and can pay the remainder of the balance before my next bill period this company really is backwards on their billing system and she proceeded to ask me if I was satisfied with the outcome before I had even really finished asking the question slingshot are so bad I cannot express it and I cannot say no one is worse than them because they're the only company ive been with to have such BAD CUSTOMER SERVICE AND KNOWLEDGE OF THEIR EMPLOYER

i still do not know what happens if you're overdue acct isnt paid within ten days as I paid off the 'overdue' so to new customers i hope you never have to find out save yourself the hassle and find a better co!

freitasm

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#385210 27-Sep-2010 22:27

I sometimes really feel for the CSRs...

Seriously though, if your service is suspended I'd guess it would be all services related to your contract - internet, phone, etc.

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Northland

111 posts

Master Geek

#385301 28-Sep-2010 08:37

Yes I wasn't blaming slingshot for possible suspension I paid my overdue balance and it is all fine now just would of saved myself a 45 minute wait on a call that she tried to end as soon as she answered if they could just put something on their visiblill stating the overdue amount i needed to pay. I really think they need more training especially when we the customer know more about their offers and website than they do, I was basically telling her where to look on visibill yesterday because she said its been over a year since she used it that shouldn't mean she doesn't know anything about it !
Problem is solved now thanks.

webwat

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#385449 28-Sep-2010 13:37

One would expect they would leave the phone on (at least for outgoing local calls) until the service is finally cut a couple of months later, because you need phone service to call up and pay the bill. I think it also costs them to block local calls with a provisioning order to Telecom, they can't just block the login or change an IP.

Time to find a new industry!

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Northland

111 posts

Master Geek

#385534 28-Sep-2010 16:03

webwat: One would expect they would leave the phone on (at least for outgoing local calls) until the service is finally cut a couple of months later, because you need phone service to call up and pay the bill. I think it also costs them to block local calls with a provisioning order to Telecom, they can't just block the login or change an IP.

Really! I didn't think of that I hope to never find out and keep my bill up to date , next time I phone through to slingshot about something and have the patience to wait
for someone to answer lol I will ask about this! I am still curious to know what happens in this instance
I know they cut mobiles off!