We've been with slingshot for  some months now, In this time we've had a constant 'interaction' with slingshot from the abysmal handover between Inspire and SS ( not Inspires fault!!) my line was dead, they then had no record of my BB order  just italk (ps I had a screen shot of the sign up process, as it was intimated that I'd not completed the process correctly! they could not argue with the screen shot).
To compound this I was on hold with them for in excess of 45 mins  on several  memorable calls .. I even forgot that I was on hold for one particular call, until I heard a voice on the handsfree while feeding the kids !!!!

outages then seemed to reduce with only irregular line drops etc. and poor connection rates.

At about the time SS switched on the all you can eat service the whole  situation with dropouts, inability of PPP Auth to correctly occur.. hung connections, Piss Poor ping times, single TCP download rates being almost non existent, italk voice quality issues, call drops, delay, echo and breakups began to occur. Friends started calling, discussing and recording what was going on. We even filled out the forms for performance problems .(PS no one even bothered to respond!!! Maybe they had so many that they could not respond to all !!!)

In the almost five years with Inspire, I had very few issues, those that I did have were dealt with quickly, competently and by technically capable people, the calls were answered quickly and when I did have to leave a message they returned the call before I  had time to think about  chasing them up. 

More fool me for moving eh! all I seemed to have introduced  to my life is more hassle, stress irritation, anger , frustration, and dismay, more at myself for having made the wrong decision to move based on the 'free' bandwidth  2-8am option that lured me away.

I've had enough! The fact that I only once got through to someone who was even vaguely technically competent  really does point to some internal problems, maybe mgmt, maybe $$ focused but as ever you get what you pay for in life. In this case  I have paid for it through just plain frustration. To think that I actually recommended SS to my friends,  5 in total has made me feel all the worse (PS they are all planning on leaving ASAP)

If you come across this and were thinking of joining, do yourself a favor and don't!  People sometimes counter this by saying its only those that have problems that are actually going to post and   there must be thousands of happy customers out there.. .To that I say the number of disgruntled and downright  angry and frustrated customers that have posted here  is just the tip of the iceberg.

I tried to get through the last time and gave up .. I got through eventually to a receptionist  or something  who admitted things had been pretty rough and that I should leave a message so that they could get back to me.. transferred me back to a call center black hole, I could have screamed at this point !!!!

whoever the F*&K looks after the call center  really should be given a wakeup call as to how  totally dire the service is( maybe he or she knows, it would be winning part of the batlte  if they did!!) People tend to level criticism at Telecom etc but I never had anything but good  interactions  with their teams( I've never had a telecom service other than phone - its all  been friend  support stuff) 

I've not even bothered to try and call SS this time ..its just a futile exercise in frustration. We just accept that  with IT related services that we pay in excess of a thousand dollars a year, for when there are problems and outages, lack of service , lack of support services in a timely manner, poor followup etc etc  that there is not financial compensation offered... its  just the way  things are.. ( at this point no doubt SS points to their T&C's---blah blah service not guaranteed ... blah blah...service is residential.....etc) why do we accept this !!?!?!

Look what happened when XT's network failed ...heads rolled, people resigned, adverts were recorded! we just sit back and accept that our broadband and italk services are as is if they work great ...if they don't... well tough luck matey...what you've paid  oh sorry we cat give you a refund its in our terms and conditions..I rely on my internet connection  almost as much as my mobile...sometime more-so  ..more fool me again.
Once again I cant get  past the impenetrable wall of the service desk to speak to those who may be able to give some insight as to what the hell is going on. the help desk people act dumb as soon as any potentially incriminating questions are asked.
I used to work with professionals in CISCO etc and to have to deal with this  goes on to exacerbate the divide in where the professionals are and SS.

damn angry customer  who will no doubt not get any refund  for loss of serivce. strange how my friends  now refer to slingshot as Slingsh1t. use your imagination