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132 posts

Master Geek
+1 received by user: 2


Topic # 87613 2-Aug-2011 18:58
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I have two phone lines coming into my house

1.) Telecom
2.) Slingshot

My Slingshot phone-line + account was connected/setup on Saturday by a chorus technician.

The Telecom line + Telecom broadband connection works flawlessly, the slingshot connection has not connected once since receiving the text message on Saturday night saying my account is now ready to go.

Note: Both lines have a dial tone and can call my cell phone just fine.

Troubleshooting:

The Draytek modem slingshot provides:
On Telecom line + account: Connects and works as one would expect, quick and easy.
On Slingshot line + account: No connection at all, sits cycling through "handshaking" "training" and "down"

Draytek Vigor 120:
On Telecom line + account: Connects and works as one would expect, quick and easy.
On Slingshot line + account: No connection at

Draytek Vigor 120 (I have two):
On Telecom line + account: Connects and works as one would expect, quick and easy.
On Slingshot line + account: No connection at

Thompson speed (Basic modem telecom provides):
On Telecom line + account: Connects and works as one would expect, quick and easy.
On Slingshot line + account: No connection at

So we can rule out modems as the issue

I called slingshot on Sunday afternoon to report that I was still unable to connect and spoke with a rather helpful guy who said the problem was on Slingshots end, they had setup my account, activated my broadband but not put me into the correct "realm/pool"

He went on to say that the people that do this, do not work on the weekends but he would get them to correct this issue first thing on Monday morning, and once its done I should have a connection within two hours.

After work on Monday (6pm) Still no internet connection from Slingshot. So I called them again and was assured it that "Work on my account" was complete previously that day. I for some reason believed him and went through the entire testing process again, with different filters, cables etc. All coming back at a dead end.

Called up today again to ask what the story was, and was told the same thing. I asked them to check into it in more detail only to be told that they were positive my "account was active".

I was then told that a technician would need to come out and check the line and modem, and should a fault be found with the modem I will have to pay $109.

Is there someone here who works for Slingshot that can PLEASE look over my account and make sure that the work that needed to be done on Sunday was actually done?

Cheers for any help


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210 posts

Master Geek
+1 received by user: 9

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  Reply # 501041 2-Aug-2011 21:14
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Hi there,

I don't work for Slingshot but I have been having many issues with them of late, could you tell me if you requested both accounts to be set up at a similar time?

I am experiencing a similar issue with my switchover to a different service, they are claiming another week to fix it now! I am only asking as Telecom claimed a far faster set up time (for a whole new account) than Slingshot's quoted repair time.  You might find Slingshot somewhat slow in these aspects from my experience.




Michelsen Computer Services Whangarei
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