After waiting on the phone system and its operators, I have decided to post here because its the most convenient for me.
We were switched to the "Better Network" recently and have had nothing but trouble with our phone line since.
- Loud screech on the line when people try to leave a message on our panasonic fax/answer phone.
- Dropped fax's
- Interference / static on the line (even the SS operator commented on it)
- Caller ID intermittent
- Drop in broadband performance
None of this is my fault, so I fail to see how "ring back, wait on hold till you get our technical dept, maybe they can help" is satisfactory.
I don't have the time or money to spend my time waiting on hold and repeating my issues to multiple staff. I advised the first rep i got hold of to "get someone to ring me back after work", He replied with "I will try"
Nearly a week later = No contact.
YOU ARE A COMMUNICATIONS COMPANY!
YOU ARE A COMMUNICATIONS COMPANY!
YOU ARE A COMMUNICATIONS COMPANY!
*repetition for effect.
How hard is it to make a phone call to one of your customers?
Contact me when its fixed and the bill for March has been credited.
Regards
Craig