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536 posts

Ultimate Geek
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Topic # 143946 2-May-2014 15:17
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How have peoples experiences been with support from DishTV?

I have had a T1020 which has been a good little unit (even considering the 'interesting' nuances it sometimes had), but just before Easter it cooked the power supply. So seeing I was happy with the unit, I jumped online and saw that DishTV had some refurb units - snapped one up (thinking that they are just as good as a shop bought one - more or less). It arrived shortly after Easter; plugged it in and was tuning it and the screen went blank (as though the signal to the TV was cut). Weird - tried shagging around doing different things, different cables, different ports. Restore defaults. Nothing worked. So called up support the next day - they suggested a factory reboot using some secret button presses - which I did later than night. Didn't work.
So called up support (again), and the person promptly said, sweet send it back to us and we will have a look. 
Awesome, so now I am 1.5 weeks after the initial failure (no fault of DishTV), with a refurb'ed T1020 which was DOA. 

The last person I spoke with (on Monday) said that they would send out a prepaid courier ticket...it's Friday and am still waiting for it :| (yeah yeah I could have paid for it to be sent myself, but this was DOA and paying for something to be returned when it was dead right off the bat just grated me the wrong way)

Anyhow, I sent them an email yesterday to see if someone could confirm if the ticket was on route as we are looking down the barrel of 2 weeks + without TV - you can imagine the happy house syndrome with kids and wife with nothing except a black box to watch. The response was that they would check. Heard nothing.
Have emailed again today - heard nothing. 

So long story short - how have people found the support from DishTV? Up until now I was real happy with them, but this is almost on the side of silly as I can see 3 weeks or more without TV quite a possibility (once/if the courier ticket arrives). 

*sigh*

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Reply # 1035524 2-May-2014 15:30
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I have bought a couple of refurbished units and also brand new from DishtV.  Support has been excellent.  The satellite unit after 6 months wouldnt respond to remote but could be controlled by the buttons on the unit.  Support was helpful and I paid to send unit back myself and 4 days later repaired unit was back.

A T1050 refurbished was dead on arrival and again I paid myself for it to be sent back and it was quickly replaced with another which a year later still going strong.  I didnt ask for them to pay as refurbished was good price and it cost $9 to send away so didnt worry about that.
 Overall the support has been excellent




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  Reply # 1035525 2-May-2014 15:30
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I would have thought they would send you a forward replacement. From what I've heard/dealt with them, they have been pretty good.

 
 
 
 


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  Reply # 1035556 2-May-2014 15:55
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I had problems with my satellite receiver randomly locking up after a firmware update. I emailed support and it took a while for them to respond, but they provided me with the procedure to reset the unit which ultimately did not resolve the problem. Rather than pursuing them further I decided to dispose of the unit and find another solution as it appeared to be a poor quality product that was inevitably going to have ongoing reliability issues.

I wouldn't say their support was poor, but I wouldn't buy another one of their products.

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Ultimate Geek
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  Reply # 1035586 2-May-2014 16:32
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I've delt with them a couple of times and found them brilliant both times.

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  Reply # 1035659 2-May-2014 19:08
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We sent back a unit with a drive that was misbehaving 6 months ago just before the warranty expired, and got it back in a week without issue.  No complaints about the service at all.




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Master Geek
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  Reply # 1035752 2-May-2014 22:30

We have a couple of T1020 refurb units and they've been great.

I contacted the Dish TV service dept with a firmware query and also about a strange error code and they replied the next day and got me sorted.

They also have a newish website that offers weekly deals for refurb units. If you sign up via the website, you receive an email with the specials.

www.nabadeal.co.nz

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Reply # 1035853 3-May-2014 09:47
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I have dealt with Dish since the early days of purchasing my 7090 PVR and they have been brilliant. I worked with them directly to improve the subtitle recording feature because my lovely lady has a hearing defect, and they were fantastic.  They are a NZ company, you talk to real people and in my experience they are great.  My 7090 does everything I want.

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  Reply # 1035882 3-May-2014 10:12
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I have several dealings with Dish. Including getting a replacement for a T1050. All with no problems - But I must add that as with most places who you talk to is important.

One time I was complaining that the little blue messages boxes were coming up in the middle of the screen could they move them.  Next release of the firmware they were in the corner. Now that is service.

It would be nice for Dish to have a presence on Geekzone.

I will add that being a NZ company all you have to do is pick up the phone and ring them. Try doing that for a company based overseas.



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Ultimate Geek
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  Reply # 1036088 3-May-2014 17:45
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Yeah so looks as though I am just experiencing a blipI in the process. I will keep my fingers crossed this doesn't slip into a month long saga :-)



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Ultimate Geek
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  Reply # 1038065 7-May-2014 08:10
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Just to close this off - all has been sorted. The original delay was caused by some slowdown in the physical mail chain. However they came to the party and were able to send a working unit off to me (arrived by courier the same day as the original prepaid ticket did - doh!!) so that I could get up and running.
Sweet.
Thanks DishTV :)

Back up and enjoying my T1020 as before :)

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