Had a look at the dish, hello, there is a different LNB on it and a splitter has suddenly appeared. Seems that our new neighbours downstairs have got Sky installed, and the installer took it upon themselves to use our dish, and my LNB is nowhere to be seen!
Called up Sky and after much mucking around their CSR found the installation record and left a message for the installer, promised to call me back so we could work out what has happened to the LNB. 24hrs later and no call, so I call Sky back. This time their CSR can find no record of the installation (not my installation so I don't have a customer number) and won't escalate it to a supervisor unless I can give them a customer number. Arrggghhh!
Neighbours aren't usually home when we are so haven't been able to get any reference for the job from them. They've only just moved in and probably aren't aware that we were using the dish/LNB.
So Sky are pretty arrogant - seems they just assume any dish and LNB belongs to them and they can do with it what they like - without asking permission! Though I guess I should be grateful they put in the splitter and didn't just disconnect me...
Crazy thing is my LNB worked just fine so they didn't need to even install their own - could have just put in the splitter and no-one would have noticed!
Took me a couple of hours of mucking around getting MCE going with the new LNB as the LO frequency was different, had to dredge up all the registry stuff to sort that out.
Anyway, thanks for listening to my rant... Guess it's a warning for those out there with Freeview living in a building with multiple residents...