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133 posts

Master Geek
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Topic # 25321 18-Aug-2008 16:26
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I noticed there is some problem with my DSE HD box.
Every once in a while, i suddenly lost the picture from my DSE freeview HD box. Yes, the screen become completely black!
When it happens, i still got sound and i can switch channel but just no image.  If i switch my TV to other AV source/channels (analog channels) it looks find but when i switch back to my HD box still no image.  Switch the TV on and off doesn't fix the problem.
The only way to fix it is to switch off the box  then switch back on again.

Another problem i noticed is that sometime the TV programme info displayed is wrong... while the current time displays on the screen is always correct., the current programme displayed is something from earlier that day. (like showing the name of a show from the morning or previous night) It happens to all my freeview channel. Again, the only way to fix it is to switch off the box then switch it back on again.

i have a feeling that it only happens if i leave my freeviewn box on for a long time.  But when i touch the box, it's just barely warm so i don't know why???

Anyone got the same problem?

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  Reply # 157805 18-Aug-2008 20:02
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As long as you are confident that your HDMI cable is fine and plugged in fully then it sounds if you have a dodgy box.

133 posts

Master Geek
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  Reply # 157821 18-Aug-2008 21:02
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hm.. yes i'm pretty sure the cable and connection should be fine??? it's only in the last few days that i start to see this problem..
but well.. i'll try unplug and re-plug the cable and see if it's still like that..


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133 posts

Master Geek
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  Reply # 160641 29-Aug-2008 09:58
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i've emailed DSE about this problem and they asked me to take my STB to one of their shop and they'll swap a new one for me. So i went to the DSE across the road, swapped for a new one and so far everythings okay!

Quite happy with DSE's customer service as i was kind of expecting they'll ask me to send my one in for inspection/repair.

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  Reply # 162106 4-Sep-2008 14:08
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Ive been having problems with my dse top box. Found that intermittantly all tvnz channels lose signal.
Starts with slight pixelisation then just loses all signal only on tvnz channels, found tv3, c4 etc all ok.
spoke to dse customer support, who said to take it back and get it replaced.
 Took it back, but they said they can't replace it. they can only send it away to get repaired?
Anyone else had similar problems?

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Master Geek
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  Reply # 162111 4-Sep-2008 14:16
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which DSE did you go to?
maybe try another branch? as the Customer support told me i can take it back to any nearest DSE to get it replaced (as long as i show them the receipt)

but your problem seems more like a reception problem to me? i had similar problem before (but mine was opposuite, TV1,2,6,7 all ok, but TV3,C4 but got  pixelisation /no image from time to time)

but ever since we got antenna people to adjusted our antenna system, i don't have that problem anymore

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  Reply # 162119 4-Sep-2008 14:29
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Went to pakuranga dse in auckland. I thought it maybe a antenna problem but some days its perfect somedays
it got no signal. If my antenna was set up wrong or facing the wrong way wouldnt my signal be bad all the
time? Then again i dont really know much about this stuff. get my top box back in a few days hopefully
all goes good this time.

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Uber Geek
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  Reply # 162130 4-Sep-2008 14:44
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DSE's standard warranty on the HD STB is 12 month repair warranty, with a 14 day right of return. However they may still send off the unit to be inspected before replacing or refunding it within that 14 day period.

If their service department tells you that you should go into your local store and ask them to swap it, ask them to let the store know, or get them to send you an email. That way the store will be able to action your request.

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