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33coupe

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#298800 17-Jul-2022 16:26
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Hi there,

I'm really starting to pull my hair out with this, so hoping the clever people on here can help.

I bought the ethernet adapter for the smartvu TV dongle hoping it would give me the 100 down/ up as advertised, but I'm getting different speed results when I'm testing it.

When I use an android app from the store (have tried 2) I'm getting close to the 100 for both
But when I use the chorus /Ookla speed test via the internet browser app I'm getting 2-8mb down, 80-90 down.

It's the exact same for my WiFi connection, great via the app but, poor via website (wanted ethernet as smartvu is quite far from router and always prefer hard wired).

Im not 100% sure what I'm actually getting, but as I can't stream 4k movies from Plex I'm assuming it's the slower one.

(It's not the cable or port as I used the cable/port from my playstation and that also showed 700 down)

If anyone has any tips/advice would be greatly appreciated.

Thanks

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mentalinc
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  #2943221 17-Jul-2022 18:59
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Is the startvu upto steamin 4k content from plex?

 

Have you tried forcing it if possible to stream 4k instead of self selecting?





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33coupe

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  #2946109 25-Jul-2022 08:46
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Sorry for the delay in replying, had a unwell baby last week.

I'm not actually sure if the smartvu is able to stream 4k content from Plex, not sure how to find out.
It can play 4k from YouTube, but that might be different.

I've tried a different router, and while they improved the speeds somewhat, still didn't play the 4k.

So I'm thinking it's either the device or my ISP (contact who use cgnat, which I think I'll change if not in a contract)

Spyware
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  #2946111 25-Jul-2022 08:52
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Please make it clear where the plex server is, typically on one's own network??





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33coupe

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  #2946112 25-Jul-2022 08:55
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Oh whoops sorry I didn't mention that part.

Nope it's not local, it's a friend's Plex server in Auckland.

I originally thought it was a speed issue (and confused about the different speeds I was getting), but am unsure

  #2946115 25-Jul-2022 09:10
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33coupe: Oh whoops sorry I didn't mention that part.

Nope it's not local, it's a friend's Plex server in Auckland.

I originally thought it was a speed issue (and confused about the different speeds I was getting), but am unsure

 

You sure it's not a speed throttling setting on your friend's Plex server? (Internet Streaming/Video Quality)


33coupe

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  #2946119 25-Jul-2022 09:23
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Thanks but pretty sure it isn't that, as he's checked everything his end, and his brother in Wellington has no issues connecting, playing 4k etc

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