HDHomeRun not finding Al Jazeera on channel 20

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allan

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#302086 27-Oct-2022 17:39

For some reason my HDHomeRun Duo is not detecting Al Jazeera on Channel 20 (Mt Kaukau). In fact it's not detecting anything on Channel 20, despite restarting the HDHomeRun, checking for firmware updates and rescanning the channels - both through the web interface and also via the Windows setup app. Interestingly while a scan is running via the web interface, two entries are displayed for Channel 20, one saying Al Jazeera and the other saying Unknown. However, once the scan is complete, channel 20 reverts to Unknown and no broadcast is detectable.

Our Panasonic recorder and an old Tivo downstairs have no issue with detecting Al Jazeera.

Anyone else using an HDHomeRun based on Mt KauKau and are you seeing this issue? Or anyone have any idea what is going on?

Spyware

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#2988885 27-Oct-2022 18:18

Same problem from Sugarloaf.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

eherbert

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#2988993 28-Oct-2022 08:58

You need to reset the HDHomeRun tuner by preforming a channel scan without the aerial plugged in. Then do another with the aerial plugged in. Once that's done it should receive Al Jazeera on Channel 20.

allan

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#2989262 28-Oct-2022 15:23

eherbert:

You need to reset the HDHomeRun tuner by preforming a channel scan without the aerial plugged in. Then do another with the aerial plugged in. Once that's done it should receive Al Jazeera on Channel 20.

Thanks @eherbert

I assume the purpose of unplugging the aerial was to force the tuner to find no channels? Unfortunately my first rescan with no aerial still detected all 32 channels - probably as we are in a very strong signal area in direct line of sight to Mt Kaukau. So resorted to putting the HDHomeRun in a" lead-lined case" (a saucepan actually 😀), which forced no channels found. Rescan with aerial in fixed it.

Edited post to update second attempt worked.