Freeview Guide problems Eden and Rush

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steveb64nz

16 posts

Geek

#303353 3-Feb-2023 19:12

Got a really strange one. In the last week, I've lost the ability to book programs to record on Eden (and +1), and Rush channels. All was good up until Friday (today) onwards programmes - which was where the problem started.

Three different setups tried - Dish S7090PVR with TV (Samsung UA49KU7000NZ) fed via loopback from Dish, Dish and TV fed via splitter, and TV with cable from LNB plugged in directly. Nothing made ANY difference.

Dish S7090 symptoms. When I try to book a recording, I get a message saying "EPG is not updated in the receiver. Choose YES, the receiver will switch to freeview channel automatically to update EPG. Choose no to cancel this. Do you want to cache the EIT data?" Regardless of whether I choose Yes or No, I get a "This programme cannot be booked at this time. Please try again later. (code -2) --- Continue..."

Checking the info, I get signal strength at 89%, and Quality at 90% for Eden. But when I change to any of the three channels, the info bar at the bottom of the screen says "No programme info."

TV is a Samsung UA49KU7000NZ. With the cable from the satellite plugged directly into TV (rather than looped through the Dish box), there's no information in the TV's freeview guide for the three channels. However, the info at the top of the guide screen says "No time information".

Also - at one stage earlier in the week - even the freeview online guide didn't show any programme info - though it is now.

And YES - I've tried the universal reset. Several times.

Anyone got any ideas? Could it be a faulty LNB? Seems kinda odd that it's only affecting the 3 feeds... 🤔

And Yes - I also contacted Freeview directly. Not a lot of help, but I sent some more detailed info back so maybe they'll come up with something.

steveb64nz

16 posts

Geek

#3032300 5-Feb-2023 20:21

Further info...

Where I said it wasn't showing the information in the status bar when changing channel to Eden or Rush - it worked briefly late last (Saturday night/Sunday morn), where if I hit the info button, I actually got the info. However the guide still wouldn't let me book anything, and by mid Sunday morning, the info wasn't working again.

I have a spare LNB, so I'll try swapping that out tomorrow (Mon) weather permitting.

msukiwi

2418 posts

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Lifetime subscriber

#3032303 5-Feb-2023 20:51

Eden & Rush have no programme information on Terrestrial FreeView from Sugarloaf (Christchurch) either!

steveb64nz

16 posts

Geek

#3032340 6-Feb-2023 01:47

Phew! It's not just me! Thanks - that saves me some messing around.

Eva888

2428 posts

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#3032459 6-Feb-2023 13:03

Wellington, mine is fine, all showing . I have the sat cable plugged into the dish box not the TV.

rugrat

3106 posts

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Lifetime subscriber

#3032468 6-Feb-2023 13:27

In Christchurch I can get program name in status bar, bottom of screen while program playing.

But if I go to full guide it is blank for those two channels, that was of last night and on terrestrial with LG TV.

farcus

1554 posts

Uber Geek

#3032474 6-Feb-2023 13:51

terrestrial Freeview in Timaru . . .
"No Information" in guide at bottom of the screen (for these two channels only).
If I hit the TV Guide button the programme names are listed.

Oblivian

7296 posts

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ID Verified

#3032502 6-Feb-2023 15:03

Also chc. I presume its the EIT feed. My old panny is basically blank for everything

The smart/newer Samsung's have populated mheg guide and screen popup. But not the now playing down side as you flick or top of screen more info.

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steveb64nz

16 posts

Geek

#3032515 6-Feb-2023 15:58

Hmmm. It does seem to be a problem at the far end. I had already posted questions and problem description to freeview - their first response was - "there's no problem". I haven't had a reply to the second email (not surprising given the long weekend).

Playing around checking things last night, I noted that the info bar on screen problem seems intermittent, as in sometimes when switching channels, I'd get the proper info bar. But not always on all three of the problem channels. Lol - I just checked now as I type this (15:50) - and info on Eden and Rush, but not Eden +1.

Regardless, I still can't book anything to record or series link on those channels. Luckily I can set the Dish box to manual timer recording. <sigh> Just like the old days of VCR's...

msukiwi

2418 posts

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Lifetime subscriber

#3032524 6-Feb-2023 16:47

steveb64nz:Regardless, I still can't book anything to record or series link on those channels. Luckily I can set the Dish box to manual timer recording. <sigh> Just like the old days of VCR's...

Yup, a major drawback of the later FreeView approved receivers!

Also no adjustment for major overruns of the start/end times! (You miss the end unless you set end times + heaps!)

steveb64nz

16 posts

Geek

#3032527 6-Feb-2023 16:59

Yeah - I set mine to start 2 minutes before the scheduled program, and run till 5 minutes after. That pretty much covers it starting a little early (happens occasionally), and covers most of the overruns with the occasional that we miss the end of - which then results in a hasty logging online to try and find the missing show ending on demand - usually all of a minute.

The downside is that when you're recording multiple shows (2 followed directly by another 2), the timer doesn't take the overlap timing into regard, which can result in missing a bigger chunk of the programme due to timer clashes. Luck of the draw.

fe31nz

1228 posts

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#3032739 6-Feb-2023 23:18

steveb64nz:

The downside is that when you're recording multiple shows (2 followed directly by another 2), the timer doesn't take the overlap timing into regard, which can result in missing a bigger chunk of the programme due to timer clashes. Luck of the draw.

That is really crappy software - it is easily possible to record the same stream to two different disk files during the overlap period. All of the freeware TV recording software I have met does this.

steveb64nz

16 posts

Geek

#3032743 7-Feb-2023 00:52

ROFL! You don't have to tell me THAT! What's also annoying is the inability to record off any of the +1 channels as a separate channel - which would cure most of those problems - but it always reverts to the first instance of the chosen program, regardless of actual pre and post timer conflicts.

Still - it works - and better than the old MYSKY HDi box (one of the original 150GB HDD units) we had - which had to be checked whenever we used our microwave, as it interfered with the satellite signal and effectively jammed the incoming signal into static. Bummer when recording stuff... No such problem with the Dish unit with everything else still the same.

steveb64nz

16 posts

Geek

#3032940 7-Feb-2023 16:41

And as of about 1500 today (7th) it's all working properly again on both devices.

All good!