Outlook not displaying message content

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"Cookie"
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#2706538 12-May-2021 12:52

I wonder if the official MS fix will simply be to roll back as well?????

Delete cookies?! Are you insane?!

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#2706539 12-May-2021 12:53

kiwifidget:

I wonder if the official MS fix will simply be to roll back as well?????

Unlikely.

Dynamic

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#2706540 12-May-2021 12:56

@MelJ do you know the version of Microsoft Office you have installed?

In my screenshot below, I opened Word, clicked File in the top left, then Account in the bottom left.

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Oblivian

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#2706542 12-May-2021 13:00

We're at the point now where downgrading attempts are likely a fruitless effort to continue support if not applied already

Fault acknowledged. Alternate online view options given. Timeline given for official resolve, which is within the next few hours
and will likely undo that roll back if auto update rules kick in anyway.

Sit this ride out and keep eye on windows update for later than 13929.20372 to appear :)

wratterus

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#2706543 12-May-2021 13:01

Had a few clients now report issue is fixed after closing and re-opening Outlook.

dan

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#2706547 12-May-2021 13:07

wratterus:

Had a few clients now report issue is fixed after closing and re-opening Outlook.

yeah this is the case for some of my customers as well now alot are reporting it has magically fixed itself

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Oblivian

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#2706548 12-May-2021 13:07

wratterus:
Had a few clients now report issue is fixed after closing and re-opening Outlook.

Look for variance in sub version vs above?
May tell us if it was actually infrastructure or cloud side. But doesn't sound it

MeatLover

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#2706551 12-May-2021 13:17

Microsoft has uploaded latest version.

As for me, it works fine after upgrading.

old3eyes

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#2706552 12-May-2021 13:24

MeatLover:

Microsoft has uploaded latest version.

As for me, it works fine after upgrading.

Are you upgrading via the Office update system??

Regards,

Old3eyes

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#2706553 12-May-2021 13:27

Yeah, We kinda need a 'new' sub version identified to see if there is a new deployment to allow/push, or if it is one of the background sneaky ones the built in updater gets regardless if GPupdate is triggered

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#2706555 12-May-2021 13:36

Correct - use the Office update and version 2104 Build 13929.20372 should work again.

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#2706561 12-May-2021 13:42

I just updated mine (Pro Plus 2019) through the built in check for updates button (after running the fix earlier this morning) and Ver 2104 Build 13929.20373 installed and is working sweet.

Crzn98

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#2706562 12-May-2021 13:43

Hello Everyone,

I attempted to post the following a few minutes ago but it doesn't seem to have saved and so I shall re-do - my apology if this repeats itself later on.

I had two users with the same issue this afternoon. I found a fix for these machines and hope the same for yours.

With Outlook open:

-File

-Options

-Mail

-Stationary and Fonts

-For every “Font” option (there are three for my version), click “Font” and in the effects area select/check on “Hidden”

-Close Outlook for a minute, then repeat the above, but this time unselect/uncheck “Hidden”

-Close Outlook for 5-10 minutes (patience is a must here - I set a timer and walked away from the workstation to prevent temptation – I had tried after only a minute and it didn’t work)

-Upon opening Outlook (you waited 5-10 minutes riiiight?!), the affected users could view the entirety of their emails once again.

I really hope this works for everyone as well as it has for me.

Cheers from the US,

-jb

old3eyes

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#2706564 12-May-2021 13:48

Yes the office updater worked fine.

Regards,

Old3eyes

Oblivian

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#2706577 12-May-2021 14:03

Perhaps OP post needs an update for our overseas friends google hits, to point out it's fixed, and manual fixes/avoids no longer required

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