In 30 years I've used a lot of help desk systems, and time trackers.
The worst, without any doubt is a cloud based product called "Clickup"
Advertised as "one app to replace them all"
"An all-in-one suite to manage people, projects, and everything in between. Start for free! Stop switching between multiple tools. With ClickUp, manage everything in one platform. Amazing"
it's saying should be "the help desk system for masochists"
Our company has hired a full-time person solely dedicated to supporting this system, and even after a year, she continues to configure it. She provides hours of training to every new employee, and every two weeks gives extended demos to the company trying to explain how to use it. I still struggle to do even basic tasks, like figure out what tasks I've charged time against.
For instance, I started a helpdesk request yesterday late and started a time clock against it. For not the first time, I shut down my computer, only to find the clock is still running. The task has been resolved by someone else, yet the clock keeps ticking.
Unfortunately I can see a little clock icon running, but it only show you the description when you hover over it, not the ticket number. The ticket has disappeared for all the lists I can see. As mentioned, I don't have a report that shows what I've clocked against, so I can't adjust my 20 hour charge against it.
Sfter many attempts on many pages, using a word in the description, I eventually find the task. By all appearances I haven't charged any time. Once I stop the clock then my time appears, and I can edit it.
When I look through the notes on a task, it's collapses the comment seemingly at random using different kinds of flyouts. It also truncates the page if there are more than a few until you scroll to the top, and the bottom. I wind up scrolling up and down, forcing it to load all comments, then looking for the multiple ways it's collapsed it, so I can figure out what I need to do.
Every interaction with Clickup is just insane.
I get a list of notifications of tickets, but no indication of ones that are resolved, so I have to open each ticket individually
Even entering notes drives me crazy. If I hit the "Enter" key it sends it, so I have to remember to hit "Shift" "Enter" to enter a second line. Plus the auto-formatting drive me insane.
Instead of Clickup doing one thing well, it tries to do everything horribly.
Even trying to navigate their sales website is a nightmare.
Avoid for you own sanity.
See Sunk cost fallacy
