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Forums › IT Pro and developers › Software to manage support contract hours
danfaulknor

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#115805 7-Apr-2013 16:18
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We're looking for some software that can simply track support hours.
E.G we add x number of hours, or set x hours per month, and then as we do work, log the time, and this gets removed.
I'd rather not have to do it manually although after the 2 days I've spent evaluating software to do it, it's rather tempting to give up..

We are on a budget so ConnectWise is out ;)




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CYaBro
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  #794670 7-Apr-2013 18:16
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Have you looked at Toggl?
Pretty sure it will do what you want.




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zANavAShi
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  #794673 7-Apr-2013 18:26
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Hi, I used to be actively involved with the dotProject Open Source Project Management web software and have used it to keep track of that kind of stuff working with peeps in other countries on community projects. Not been involved for about 5yrs, but I hear it's become more advanced since then. They have a top notch dev guy and excellent community support if you want to try it out.




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zANavAShi
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  #794677 7-Apr-2013 18:29
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PS: this is good resource too http://www.opensourcecms.com/ which hosts a heap of live demos so you can play with the backends.




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danfaulknor

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  #794681 7-Apr-2013 18:49
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CYaBro: Have you looked at Toggl?
Pretty sure it will do what you want.

I have, and it doesn't have the ability to record a set number of allowed hours per customer as far as I know?




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danfaulknor

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  #794682 7-Apr-2013 18:54
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zANavAShi: Hi, I used to be actively involved with the dotProject Open Source Project Management web software and have used it to keep track of that kind of stuff working with peeps in other countries on community projects. Not been involved for about 5yrs, but I hear it's become more advanced since then. They have a top notch dev guy and excellent community support if you want to try it out.


Thanks. None of these seem to fit our needs either :(




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  #794691 7-Apr-2013 19:11
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Microsoft Dynamics CRM can do that.

It has the option of either # incidents, or purchase of hours on the contract line. You add 'cases' and they either burn up the minutes/hours, or #incidents depending on the setup.

you can set up a 25 User/30 Day Trial CRM instance in the cloud (via Office 365) and have a play if you like.

Free Trial URL: http://www.microsoft.com/en-us/dynamics/crm-free-trial-overview.aspx




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danfaulknor

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  #794718 7-Apr-2013 19:41
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Damn. I was hoping nobody would say that.
I have the license for it but I'm trying to avoid setting up an SQL Server...




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CYaBro
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  #795263 8-Apr-2013 21:39
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danielfaulknor:
CYaBro: Have you looked at Toggl?
Pretty sure it will do what you want.

I have, and it doesn't have the ability to record a set number of allowed hours per customer as far as I know?


Have you looked at all the Pro features (Cost is US$5 per user per month)?
I think if you set up tasks you can have a set number of hours and then it shows how many hours for that task have been used.




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  #795310 8-Apr-2013 23:59
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danielfaulknor: Damn. I was hoping nobody would say that.
I have the license for it but I'm trying to avoid setting up an SQL Server...


do you have a license from being a microsoft partner?  maybe you can get the cloud version as part of your MPN subscription




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