nedkelly: What about a wiki? My previous company ran a wiki on a spare server for heaps of knowledge articles and commonly used installers.
+1. Was my thoughts exactly. Depends what your exact requirements are. If you want something that a helpdesk person can work through and follow (potentially filling in information) as you go then you'll want something else. But if its a general search/find thing you're after then a wiki is the way to go.
It depends on your requirements. For relatively small companies wiki will be enough. Personally I use dokuwiki. I like its design, syntax, and tree-like data organization.
The price wasn't bad either around $49 p/m for 10 users, might re-visit this if the SharePoint doesn't pan out.
If configured correctly SharePoint 2013 will index the contents of standard document types (HTML, Office files and PDF). If you are simply using the wiki and or content pages all information within these will be indexed for search as well.
If you are already implementing SharePoint then it isn't very difficult to add an additional knowledge base site. I wouldn't recommend standing up a SharePoint server if this is the only content being kept on it. In fact I would recommend looking at Office 365/SharePoint Online as a first option.
Good choice. Both solutions are very scalable, so having them you'll be able to rise enterprise and it still will be enough. Historically we didn't work with MS products, so can tall only about Confluence. It's definitely worth a try. As a software developing company we worked with stack of their products: Confluence, Jira, and (only started) greenhopper. They are very configurable for probably any knowledge management and even more. For example, we organized almost all processes workflows in Jira (sales, client management, bug tracking, features implementations, etc). So, try Confluence :)
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