Autodiscover not working if not logged in

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tatbaird

131 posts

Master Geek
+1 received by user: 8

Topic # 191185 27-Jan-2016 08:12

Hi,

So we have done an Exchange upgrade from 2007 to 2013 and have got to the stage of test shutting down the old server. Everything seems OK except I can't add a profile with Autodiscover if that user is not logged in to the test machine. Put it another way, I log in as me to a machine I have never logged in on, fire up Outlook (2010) and it Autodiscovers my mailbox etc no problem. But if I try to add a 2nd users profile through control panel, Autodiscover complains that "Exchange is unavailable and Outlook must be online to complete this action." Then if I go into More Settings and manually add the server through HTTP it will connect to the 2nd users mailbox with no issue. This will be a major issue if they upgrade to Office 2013 as there's no option to manually input your server, you can ONLY use Autodiscover in that case.

Cheers

trig42

Banana?
4457 posts

Uber Geek
+1 received by user: 1061

Subscriber

Reply # 1479602 27-Jan-2016 09:00

Why would you be adding a second users profile to your Outlook? Wouldn't the second user be logged into the machine first anyway (so then Autodiscover will work for them when they fire up Outlook?)

lxsw20

2184 posts

Uber Geek
+1 received by user: 661

Subscriber

Reply # 1479603 27-Jan-2016 09:11

Not always, plenty of reasons to use a shared mailbox, or in the situation where a PA might be checking their boss's mail.

tatbaird

131 posts

Master Geek
+1 received by user: 8

Reply # 1479606 27-Jan-2016 09:14

Yeah there was a delegate access issue where you had to be logged in also. It's just odd that Autodiscover works only if logged in locally, and the issue only happens if the old server is shutdown, so something is still pointing at that. Incidentally I have added the IP of the old server as a secondary on the new one while it's shutdown, but same issue.