On Call duties

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arthurhh

99 posts

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#215360 24-Jun-2017 02:38

Okay slightly off topic but I would like to know

1. how many people provide an call service to there employer

2. What do you get paid for it

3. If it is on a roster what is it 1 week in 2 or 1 week in 4 for and example

gregmcc

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#1805950 24-Jun-2017 04:56

when i was on call....

$xx for been on call per week day, more $xx for the weekend

once a call was made you got $xx for the 1st 2hrs regardless if it was 5 mins or 2 hrs, then the standard overtime rate from there.

roster was evenly divided by those on call.

andrewNZ

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#1805953 24-Jun-2017 06:58

Currently earning wages on call 1 week in 8. Get a smallish retainer for being on call for the week. Actual callouts are minimum 3 hrs double time. We get an average of 2 callouts a week. 5/10 not really enjoyable, but has to be done.

I have been on call when I was on salary, it was 1 week in 3. No retainer for being on call "built into the salary" apparently. Min 2 hours double time. Got about 2 callouts a year tops. 0/10 would not recommend

Being on call is crap, not getting callouts means it's not worth being on call. Being woken up in the middle of the night sucks.

surfisup1000

5288 posts

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#1805961 24-Jun-2017 08:31

arthurhh:

Okay slightly off topic but I would like to know

1. how many people provide an call service to there employer

2. What do you get paid for it

3. If it is on a roster what is it 1 week in 2 or 1 week in 4 for and example

I got paid normal time, and was on call all the time. Minimum charge 1/2 hour.

k1w1k1d

1530 posts

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#1806053 24-Jun-2017 13:48

Electrical type field, not in IT.

Have been on call 24/7 for years, except when on leave. Company supplied cell phone and service vehicle.

No extra pay for being on call. Compensated with a high wage rate???

$100 payment for call out, plus 3 hours minimum wages at 1.5 time.

Most call outs can be solved over the phone. Haven't actually had to leave home this year yet on a call out.

arthurhh

99 posts

Master Geek

#1806072 24-Jun-2017 14:58

Thanks that is the sort of info I am looking for

cr250bromo

222 posts

Master Geek

#1806077 24-Jun-2017 15:29

I am on call 1 week in every 6 - before tax payment of $500 which also covers fixing easy issues from home. if I have to come into work either time off in lieu or overtime is paid.

surfisup1000

5288 posts

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#1806111 24-Jun-2017 16:55

Guess I was on a bad deal haha. I never really thought about it as my hourly rate was pretty high.

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freitasm

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#1806211 24-Jun-2017 21:09

It all depends on company, contract with client, etc. When I was on call (ten years ago or more) we were rotating (a team of developer, platform, manager or call every week) from Monday 8am through Monday 8am. We had pages (yes, back then) and we were expected to be on a conference call in five minutes if it went off. This means we were not allowed to leave the house during that week, unless to go to work, but then there'd be someone around during that travel time.

We were paid for each hour on call, regardless of being paged. We were paid per paging, even if multiple times on a night/weekend. And then were were paid per hour of work.

Obviously we're talking contracts in the millions of dollars, for a telco.

All depends on company policy, support requirements and your contract.

Lias

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#1806626 25-Jun-2017 22:01

I recently left a job where I was on call roughly one week in four.

Paid around $400/week for being on call, which covered short/simple calls before 10pm and after 6am. Longer/complicated calls during that time were at $30/hour, and onsite work was at normal hourly wage. Calls between 10pm and 6am were antisocial and were an instant $60 (covering up to one hour of work for that incident, different incident within the hour was another $60, and further calls for the same incident after more than an hour were also $60)

Escalations when you weren't oncall were $60, or $120 if between 10pm-6am.

That was for a senior infrastructure engineer position.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

arthurhh

99 posts

Master Geek

#1806636 25-Jun-2017 22:11

Lias:

I recently left a job where I was on call roughly one week in four.

Paid around $400/week for being on call, which covered short/simple calls before 10pm and after 6am. Longer/complicated calls during that time were at $30/hour, and onsite work was at normal hourly wage. Calls between 10pm and 6am were antisocial and were an instant $60 (covering up to one hour of work for that incident, different incident within the hour was another $60, and further calls for the same incident after more than an hour were also $60)

Escalations when you weren't oncall were $60, or $120 if between 10pm-6am.

That was for a senior infrastructure engineer position.

Now that I can use thank you

1101

3122 posts

Uber Geek

#1806771 26-Jun-2017 09:27

On call when the boss is away on holiday's
24/7 , but is very rare to have anyone ring

No extra pay. Its part of the job . Not on a high salary.
The days of overtime pay , weekend pay etc are pretty much now gone for many .
I just consider myself lucky that 95% of the time I dont have to work weekends, as so many in service & other industries now do.

xpd

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#1807031 26-Jun-2017 15:14

Im the same as 1101 - nothing extra but rare anything requires us.

One of my previous employers wanted extra support hours from 5pm-10pm every week night.... then added on 8am-10pm weekends. We said thats fine, but what we getting for it ? They said normal pay for the time we were on the phone - so if we spent 5mins on the phone, we'd only be paid that 5mins. We said hell no.

They came back and said OK, time and a half for the time we were on calls - no.

Eventually I got asked to find out what the going rate was out of hours for the work we were doing........ found that out from users here, went back to the boss and told him. His face went pale and I could tell management were going to say no. And they said no. So we said "no support then"... and that was the end of it.

So it does depend on the work, the load and how often.......

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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