I am looking for an online backup solution to replace MozyPro. We are constantly having to contact their suport to reset whatever state their server is on. Every time is the same thing: send email, some India-based help desk person replies without really reading the email, doesn't do anything until you contact Mozy via Twitter, etc.



This time I sent an email asking about this error message and attached the screenshot - you can clearly see it's "MozyPro" not "MozyHome". The help desk person replied asking for the log file from the folder "\MozyHome". I replied with the appropriate log file, explaining this is actually the MozyPro version.

The help desk replied again this time telling me to look for the file in the "\MozyPro" folder then. Not at any moment he took in consideration that I wrote "Thanks. Log attached" in my second email, and that there was actually an attachment in the email.

The time before this one it took eleven days for them to sort the problem out. Eleven days without an off-site backup is too long.

Last week I contacted them asking what server names they use, so I could configure QoS in my router. Instead their help desk replied with "you can open port 443 in your firewall". I replied again explaining I didn't want firewall settings, but server names, and only when a second help desk person got involved I got the correct answer - not before about five emails sent to them.

Until MozyPro sorts out its help desk problems I will have to withdraw my support to their product.

I need something with support for SQL DB, open files and file versioning.

Ideas, comments?