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BDFL - Memuneh
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Topic # 57517 16-Feb-2010 10:18
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I am looking for an online backup solution to replace MozyPro. We are constantly having to contact their suport to reset whatever state their server is on. Every time is the same thing: send email, some India-based help desk person replies without really reading the email, doesn't do anything until you contact Mozy via Twitter, etc.



This time I sent an email asking about this error message and attached the screenshot - you can clearly see it's "MozyPro" not "MozyHome". The help desk person replied asking for the log file from the folder "\MozyHome". I replied with the appropriate log file, explaining this is actually the MozyPro version.

The help desk replied again this time telling me to look for the file in the "\MozyPro" folder then. Not at any moment he took in consideration that I wrote "Thanks. Log attached" in my second email, and that there was actually an attachment in the email.

The time before this one it took eleven days for them to sort the problem out. Eleven days without an off-site backup is too long.

Last week I contacted them asking what server names they use, so I could configure QoS in my router. Instead their help desk replied with "you can open port 443 in your firewall". I replied again explaining I didn't want firewall settings, but server names, and only when a second help desk person got involved I got the correct answer - not before about five emails sent to them.

Until MozyPro sorts out its help desk problems I will have to withdraw my support to their product.

I need something with support for SQL DB, open files and file versioning.

Ideas, comments?




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  Reply # 299461 16-Feb-2010 11:35
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Tried Acronis?? I haven't either, not their online service anyway.

I'm using Carbonite for backing up my Home Server. Its ok, but you don't get the reporting options that mozy give you (that panel that said it failed).





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  Reply # 299464 16-Feb-2010 11:42
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Carbonite is very limited for what we use. Suggestions also include DataLock (www.datalock.co.nz) which is good because has datacentres in Auckland and Wellington, peered so our backups would be fast - but they have no information whatsoever about pricing in their website. The other option is JungleDisk, which would work out a bit more expensive than MozyPro on a yearly basis.




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  Reply # 299467 16-Feb-2010 11:58
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Hey

I suggest using ShadowProtect. We use at work to backup our Exchange and SQL boxes every 15 minutes. The backup files are supported by vmware meaning you can start a VM using the backup files alone.

Couple of the guys at Shadow Protect have left the firm and have started writing another app that works with the SP files to backup your files either locally or remotely to virtual machines...which means in the case of a disaster you can bring them up ... I had sent you a @ on twitter incase you missed it they are called drv. They called me up last week to talk about their product.. cant vouch for it since I havent used it but what they are selling sounds good.

SP you get incremental backups, MD5, verification of back and all that Jazz.




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  Reply # 299468 16-Feb-2010 11:58
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freitasm: Carbonite is very limited for what we use. Suggestions also include DataLock (www.datalock.co.nz) which is good because has datacentres in Auckland and Wellington, peered so our backups would be fast - but they have no information whatsoever about pricing in their website. The other option is JungleDisk, which would work out a bit more expensive than MozyPro on a yearly basis.



Datalock don't have pricing on their site as they don't sell their services direct to the public normally.
They have resellers around the country who buy the service from Datalock and on sell it at whatever price they want.




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  Reply # 299470 16-Feb-2010 12:01
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neop26: Hey

I suggest using ShadowProtect. We use at work to backup our Exchange and SQL boxes every 15 minutes. The backup files are supported by vmware meaning you can start a VM using the backup files alone.

Couple of the guys at Shadow Protect have left the firm and have started writing another app that works with the SP files to backup your files either locally or remotely to virtual machines...which means in the case of a disaster you can bring them up ... I had sent you a @ on twitter incase you missed it they are called drv. They called me up last week to talk about their product.. cant vouch for it since I havent used it but what they are selling sounds good.

SP you get incremental backups, MD5, verification of back and all that Jazz.


We use ShadowProtect as well, as do most of our clients.
Do you have more info on this new app/product?






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  Reply # 299471 16-Feb-2010 12:05
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Thanks, but ShadowProtect is not an online backup solution. For local backups we already use Symantec BackupExec System Recovery.




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  Reply # 299472 16-Feb-2010 12:06
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http://drv.co.nz/

Thats their website... I knw it looks a bit lame but I spoke to them last week and the solution looks good for an SME like ours. We have SP do the work locally. Now all we need is a reliable Remote off site backup. I am not really sure on the rules of posting other company info over here... if that is cool I can post the details about the chap to talk to.

Let me know. Cheers




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  Reply # 299473 16-Feb-2010 12:16
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Was just reading Datalock. That looks like a pretty good option too. Have asked them to give me a ring..

Looks like our ISP is a reseller..




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  Reply # 299481 16-Feb-2010 12:57
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Hey Freitasm!
Just saw that you are looking for an online backup solution. Davasec is pretty good: http://www.davasec.com
It is a complete package of internet security and backup. Just check out the website...It could be something for you. I have it on my laptop as well and it works like a charm.

joost



[EDIT MOD RC: removed associate link]



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  Reply # 299483 16-Feb-2010 13:06
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Thanks. I've checked it after seeing on my Twitter. But I am looking for server backup, not consumer level. The specs are above - resiliency, versioning, SQL DB and open files support...





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  Reply # 299490 16-Feb-2010 13:13
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Ok, I understand what you mean. Maybe you could take a look at http://www.datavaultsecurity.com
They offer a wide range of security and backup products for SME's and larger corporates. Davasec is for the consumer market, datavaultsecurity for the businessmarket.

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  Reply # 299523 16-Feb-2010 16:29
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I've been using Jungle Disk Desktop Edition linked to an Amazon S3 account for over a year now and it's excellent.


I use it on multiple PC's around the house and also use their old non-supported Windows Home Server app (it's free) for my wife's small business.


I've also recently found CloudBerry Lab who have a server backup app for Amazon S3 that supports versioning.




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  Reply # 299525 16-Feb-2010 16:33
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redjet: I've been using Jungle Disk Desktop Edition linked to an Amazon S3 account for over a year now and it's excellent.


I can agree with this, very highly recommended. You can now [well, for a while now] store your data on the rackspace cloud as well, which is slightly cheaper than Amazon's as you dont have to pay for data transferred in/out :)

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  Reply # 299539 16-Feb-2010 17:27
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Have heard good things about Backblaze, they have a Mozy Pro like plan for business use:
http://blog.backblaze.com/2009/11/05/backblaze-for-business-launches/



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  Reply # 299547 16-Feb-2010 17:47
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It looks interesting but... The "business" is not "server" but mainly aimed at online backup of employee's PCs being billed to a single entity - the company or "business".





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