Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

34 posts


Topic # 60890 5-May-2010 08:28
Send private message

Hi there,

We are currently using the free version Single Click but with the advent of Vista and Windows7 things are now coming to a grinding halt. We use it to remote into clients PC's and fix/install/update software etc. One of the other major draw backs with Single Click is updating who can be invited in for support as it's bundled up and sent out as a static list.

Has anyone used anything else?

Thanks for your advice and suggestions!


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
BDFL - Memuneh
60771 posts

Uber Geek
+1 received by user: 11663

Lifetime subscriber


Chief Trash Bandit
8788 posts

Uber Geek
+1 received by user: 1282

Mod Emeritus
Lifetime subscriber

  Reply # 326724 5-May-2010 08:33
Send private message

+1 for LogMeIn
Use it for all my personal clients and some work stuff.

XPD / Gavin / DemiseNZ


For Free Games, Geekiness and Reviews, visit :


Home Of The Overrated Raccoons


Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

1523 posts

Uber Geek
+1 received by user: 115

  Reply # 326734 5-May-2010 08:52
Send private message

I use Team Viewer to do my remote support.

852 posts

Ultimate Geek
+1 received by user: 68


  Reply # 326760 5-May-2010 09:48
Send private message

We use LogMeIn Rescue for remote support. It's not free or cheap but it's the best tool for the job.

You can preinstall a "calling card" on remote computers to allow them to easily initiate a remote support session, or direct them to a webpage (which you can host) which lets end-users download a small applet that starts the remote support session. You can also set up unattended access to allow you to connect to remote servers or computers. You can brand the calling card with your company colours and logo which gives it a professional look and feel. There's heaps of other features too, like full reporting, the ability to switch sessions between technicians, screen capture and recording, chat, whiteboard, etc...

1968 posts

Uber Geek
+1 received by user: 727


  Reply # 326766 5-May-2010 09:58
Send private message

I've always just used one of the many VNC options. TightVNC and UltraVNC are my current favourites. The person installs VNC, then you get them to do a reverse connection back to your waiting VNC viewer.

It's free and it works well, but it doesn't have all the fancy options that LogMeIn etc have.

It looks like I'm using an adblocker. I should consider whitelisting Geekzone in my adblocker or a subscription. The Quick Reply box will appear for me when Geekzone is whitelisted. Hooray for me! If I want to reply to this topic I should click on Compose Reply.

34 posts


  Reply # 326780 5-May-2010 10:16
Send private message

Thanks everyone.

I like the look of the LogMeIn Rescue but it's fairly pricey for our needs. Will check out the pro and free versions. We have used the free Team Viewer a few times which works much better with vista/W7 but was still slower that we would have liked.

We are using the Ultra VNC and it has been great but now with Vista and Windows 7 response time can be EXTREMELY slow (10-15s per action) so we thought we'd look at something more compatible with these OS's. Has anyone else has similar experiences with VNC and if so, did you find a fix for this? We're thinking it could be AV/Firewall related but when you're on a slow connection like that the last thing you want to do is muck around trying to work out why.


852 posts

Ultimate Geek
+1 received by user: 68


  Reply # 326790 5-May-2010 10:29
Send private message

Another one to look at is GoToAssist Express. This has some of the same features as LogMeIn Rescue, but it's designed for individuals so each account has to be registered and paid for separately. But it does work well.


155 posts

Master Geek

  Reply # 326792 5-May-2010 10:33
Send private message

+1 for Logmein, I have about 30 PCs on there, mixture of work (remote) machines and freind's PCs.
Sometimes I use showmypc though if I am trying to work on a pc that doesn't have the logmein client installed, that works well...

2930 posts

Uber Geek
+1 received by user: 277

  Reply # 326794 5-May-2010 10:38
Send private message
89 posts

Master Geek
+1 received by user: 1

  Reply # 326801 5-May-2010 10:52
Send private message

We use Advantig Oneclick, it's based on UltraVNC and free for non commerical use, although we've purchased a commercial license to get rid of splash screens and rebrand the client with our own logos etc.

We direct users to our website where there's a link to download the remote support tool, they run it and double click the name of the technician they're talking to, a popup appears on the tech's screen asking to accept or deny the incoming support request.

A bit of fiddling to setup but worth it considering the price difference to other products.

4 posts

Wannabe Geek

  Reply # 327598 7-May-2010 08:33

When it comes to quick access to PC's and with a user on the other end of the phone, i have always used  Its really easy to use and works 95% of the time, works with vista, 7 and xp

give it a whirl. 

8025 posts

Uber Geek
+1 received by user: 387


  Reply # 327708 7-May-2010 14:16
Send private message

Fog Bugz Copilot is another option:

3829 posts

Uber Geek
+1 received by user: 233


  Reply # 327712 7-May-2010 14:23
Send private message

Teamviewer is easy and a great product to use.

Do whatever you want to do man.


217 posts

Master Geek

  Reply # 327754 7-May-2010 15:44
Send private message

How about Remote Assist? ( $20 per month and locally based. Have used some other free ones, but you get what you pay for.

17246 posts

Uber Geek
+1 received by user: 4927

Lifetime subscriber

  Reply # 329517 12-May-2010 20:55
Send private message

We use Single Click to support All our clients, it has been updated to support Vista/Win7.

Contact me via PM if you require more information.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40

Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36

Microsoft ices heated developers
Posted 6-Jul-2018 20:16

PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45

Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40

Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08

Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03

Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27

Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13

Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00

Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12

Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52 to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34

Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.