Do I have the only Galaxy SL I9003 in NZ?

Forums › Android › Do I have the only Galaxy SL I9003 in NZ?

1 | 2 | 3

2870 posts

Uber Geek

Trusted

Lifetime subscriber

#547048 18-Nov-2011 19:12

given the way you react to posters I won't argue the point with you as you have made up your mind and won't be swayed.

good luck with your support

Galaxy S10

Garmin Fenix 5

HairyScot

182 posts

Master Geek

#547052 18-Nov-2011 19:25

jeffnz: given the way you react to posters I won't argue the point with you as you have made up your mind and won't be swayed.

good luck with your support

My apologies if I have appeared rude.

I made the original post to highlight what I saw as a problem with Samsung NZ and to also perhaps get some feedback from any other GT-I9003 owners.

I did not ask for a lecture on where or how I should be doing my shopping.

The response about the local handset was hardly helpful. In fact it was a bit condescending.

The device was purchased in good faith from an online store in Auckland. In the event of any faults with the phone itself I would of course contact them.

The issue is that there is apparently a fault on a Samsung web site but Samsung NZ don't wish to know because they apparently do not as yet have any GT-I9003s in stock. So in their eyes the phone does not exist.
In addition it seems impossible to get to Samsung.com.

oxnsox

1923 posts

Uber Geek

#547062 18-Nov-2011 20:53

Try changing the NZ at the end of the samsung site to UK or AU or whichever county you think the phone originated from. It should let you search that site.

Worked for me....

HairyScot

182 posts

Master Geek

#547063 18-Nov-2011 20:55

oxnsox: Try changing the NZ at the end of the samsung site to UK or AU or whichever county you think the phone originated from. It should let you search that site.

Worked for me....

Thanks

Will give that a try.

Linuxluver

5828 posts

Uber Geek

Trusted

Subscriber

#547068 18-Nov-2011 21:09

HairyScot:
jeffnz: I don't really have an issue with that as they are only protecting the firms that are suppporting them here in NZ. If I owned a business and one of my suppliers helped people with imported goods they wouldn't be supplying me after that.

As to Samsung Dive, surely there is a lot of info on net about it, thought you were using prey anyway.

I am still using Prey.
I recently had to reset the device to factory defaults and while I was restoring etc I saw that SAMSUNG issued an official Gingerbread for the I9003. So I decided to drop my custom ROM and go with the upgrade via Kies.
Having done that I was curious as to whether or not I could make use of Samsungdive.

As for the imported goods issue, the phone is a Samsung, and Samsung NZ is part of the Samsung group.
It's not like I asked them to help me with a Nokia.
My question was about a Samsung web site.

Based on what I see on the web there are quite f few people experiencing problems with that site.

Sometimes you can buy a global warranty. I did this with a SONY digital camera I bought in Hong Kong in 2003, but I had hardware trouble with it in NZ after returning. SONY in NZ were happy to help provided I paid them the share of money they would have got had it been purchased locally. I think it was about $75 (on a $1000 camera at the time).

I paid it.

They fixed it.

I still have it.

It still works.

_____________________________________________________________________

I've been on Geekzone over 16 years..... Time flies....

Valentina

2 posts

Wannabe Geek

#547889 21-Nov-2011 14:58

I think Hairy Scot has a valid point.
All of the major international or multi-national firms provide support everywhere they have an agency, regardless of where the goods were purchased.
Is Samsung NZ any more kiwi than a local small business that imports from Hong Kong or Singapore?
I would think that supporting a small locally owned company is more the kiwi way than supporting a branch of a large international conglomerate.
And as Hairy says, the phones are all manufactured outside NZ.
Interestingly, if you search for GT-I9003 on this site the very first hit is for Mobicity who, I think, are parallel importers.
It appears that the Samsung Galaxy SL GT-I9003 is currently not available in OZ or NZ thru' the official Samsung agencies.
I wonder why?
Another symptom of the nanny state?
I would love to have a Galaxy SL, it looks like a really cool phone. But it seems the only way to get one is via parallel importers, or the internet, or maybe pick one up when flying thru' HK or Singapore.

jeffnz

2870 posts

Uber Geek

Trusted

Lifetime subscriber

#547925 21-Nov-2011 16:14

Most business's want exclusivity of product or brand or better pricing which gives them an advantage. One of the ways a lot of suppliers do this is by giving agencies or franchises so that they themselves get support, hence hey protect their brand and market share from overseas sellers.

Take the cycling industry, buy anything from overseas and try and get support for it here and generally you can't which I don't have an issue with at all, ask bike retailers what they tink of parallel importers and how it affects thier business.

As to nanny state, have no idea what you mean as it has nothing to do with the Government.

Galaxy S10

Garmin Fenix 5

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

Valentina

2 posts

Wannabe Geek

#547942 21-Nov-2011 16:34

jeffnz: Most business's want exclusivity of product or brand or better pricing which gives them an advantage. One of the ways a lot of suppliers do this is by giving agencies or franchises so that they themselves get support, hence hey protect their brand and market share from overseas sellers.

Take the cycling industry, buy anything from overseas and try and get support for it here and generally you can't which I don't have an issue with at all, ask bike retailers what they tink of parallel importers and how it affects thier business.

As to nanny state, have no idea what you mean as it has nothing to do with the Government.

I would be more concerned with the effect on the customers rather than the retailers.
The buyer should have freedom of choice.

I am sure the Samsung home branch don't lay down any rules about how their goods reach a foreign market so long as there is nothing illegal involved. You will probably find that the non-appearance of the GT-I9003 is something cooked up by the local branches of Samsung in OZ and NZ.
The phone is available just about everywhere else in the world.

As for nanny state, perhaps I should have said "over protective organisations", but I could think of no other phrase for a bunch of suits, totally removed from reality, who feel they have the right to dictate what is best for the rest of the populace.
They do exist outside of government.

HairyScot

182 posts

Master Geek

#547993 21-Nov-2011 17:53

Valentina: I think Hairy Scot has a valid point.
All of the major international or multi-national firms provide support everywhere they have an agency, regardless of where the goods were purchased.
Is Samsung NZ any more kiwi than a local small business that imports from Hong Kong or Singapore?
I would think that supporting a small locally owned company is more the kiwi way than supporting a branch of a large international conglomerate.
And as Hairy says, the phones are all manufactured outside NZ.
Interestingly, if you search for GT-I9003 on this site the very first hit is for Mobicity who, I think, are parallel importers.
It appears that the Samsung Galaxy SL GT-I9003 is currently not available in OZ or NZ thru' the official Samsung agencies.
I wonder why?
Another symptom of the nanny state?
I would love to have a Galaxy SL, it looks like a really cool phone. But it seems the only way to get one is via parallel importers, or the internet, or maybe pick one up when flying thru' HK or Singapore.

Thanks for the support Valentina.

Since my original intent was to compare notes with other I9003 owners, if you do manage to get a GT-I9003 I would be happy to swap info with you.

HairyScot

182 posts

Master Geek

#547994 21-Nov-2011 17:54

Valentina:
jeffnz: Most business's want exclusivity of product or brand or better pricing which gives them an advantage. One of the ways a lot of suppliers do this is by giving agencies or franchises so that they themselves get support, hence hey protect their brand and market share from overseas sellers.

Take the cycling industry, buy anything from overseas and try and get support for it here and generally you can't which I don't have an issue with at all, ask bike retailers what they tink of parallel importers and how it affects thier business.

As to nanny state, have no idea what you mean as it has nothing to do with the Government.

I would be more concerned with the effect on the customers rather than the retailers.
The buyer should have freedom of choice.

I am sure the Samsung home branch don't lay down any rules about how their goods reach a foreign market so long as there is nothing illegal involved. You will probably find that the non-appearance of the GT-I9003 is something cooked up by the local branches of Samsung in OZ and NZ.
The phone is available just about everywhere else in the world.

As for nanny state, perhaps I should have said "over protective organisations", but I could think of no other phrase for a bunch of suits, totally removed from reality, who feel they have the right to dictate what is best for the rest of the populace.
They do exist outside of government.

Got my vote on this one too.

oxnsox

1923 posts

Uber Geek

#547995 21-Nov-2011 17:55

The market here is simply tooooo small for any manufacturers agent or office to offer all models and variations that come out of the factory. So they make an assessment and assign a product range that suits the market and most of the customers.

Just because a manufacturer makes a product doesn't mean they have to provide it anywhere, or support it where it's not supplied.

Some years back I remember buying a (Toshiba?) Laptop in the USA and it was explicitly stated that it had no warranty outside North America. I accepted the risks associated with that as they trade off for the price of the unit.

It's not overprotective....it's business

NewKiwi

2 posts

Wannabe Geek

#548609 22-Nov-2011 18:59

I have just arrived in NZ and I have a Samsung Galaxy SL which was purchased online in the UK a few months ago. I think the actual dealer was in Germany.
In any case, I was able to register the phone on the Samsung UK web site.
Before leaving the UK I contacted the local Samsung help desk and was assured that I would have no problem getting support for my phone, or any other Samsung product, in NZ since Samsung is an international organisation which has agents in NZ.
What I read here makes me wonder.
It also surprises me that so many posters on this thread seem to be on the side of the big battalions.
I would have thought that on a forum like this people would back up the ordinary man in the street rather than some big corporation.

jeffnz

2870 posts

Uber Geek

Trusted

Lifetime subscriber

#548619 22-Nov-2011 19:32

Valentina:
jeffnz: Most business's want exclusivity of product or brand or better pricing which gives them an advantage. One of the ways a lot of suppliers do this is by giving agencies or franchises so that they themselves get support, hence hey protect their brand and market share from overseas sellers.

Take the cycling industry, buy anything from overseas and try and get support for it here and generally you can't which I don't have an issue with at all, ask bike retailers what they tink of parallel importers and how it affects thier business.

As to nanny state, have no idea what you mean as it has nothing to do with the Government.

I would be more concerned with the effect on the customers rather than the retailers.
The buyer should have freedom of choice.

I am sure the Samsung home branch don't lay down any rules about how their goods reach a foreign market so long as there is nothing illegal involved. You will probably find that the non-appearance of the GT-I9003 is something cooked up by the local branches of Samsung in OZ and NZ.
The phone is available just about everywhere else in the world.

As for nanny state, perhaps I should have said "over protective organisations", but I could think of no other phrase for a bunch of suits, totally removed from reality, who feel they have the right to dictate what is best for the rest of the populace.
They do exist outside of government.

I think you may find they have agreements with retailers and support them with marketing and technical support. For them to then offer the same support to phones not supplied here is thumbing their nose at business's here.

In my own opinion I realise that if I do buy overseas then I shouldn't expect the same level of service I would get if purchased locally regardless.

There is a reason for companies being over protective, its called survival, companies are there to make money for the stake holders and I don't see that they are dictating to the so called rest of populace. I think you mean a small minority that choose to bring in obscure items.

The GT-I9003 isn't earth shattering stuff and has no new things to offer over what is here already but that is my opinion. :)

Galaxy S10

Garmin Fenix 5

jeffnz

2870 posts

Uber Geek

Trusted

Lifetime subscriber

#548621 22-Nov-2011 19:33

NewKiwi: I have just arrived in NZ and I have a Samsung Galaxy SL which was purchased online in the UK a few months ago. I think the actual dealer was in Germany.
In any case, I was able to register the phone on the Samsung UK web site.
Before leaving the UK I contacted the local Samsung help desk and was assured that I would have no problem getting support for my phone, or any other Samsung product, in NZ since Samsung is an international organisation which has agents in NZ.
What I read here makes me wonder.
It also surprises me that so many posters on this thread seem to be on the side of the big battalions.
I would have thought that on a forum like this people would back up the ordinary man in the street rather than some big corporation.

so does that make the majority on here wrong or maybe the expectations of some too high

Galaxy S10

Garmin Fenix 5

NewKiwi

2 posts

Wannabe Geek

#548624 22-Nov-2011 19:43

jeffnz:
NewKiwi: I have just arrived in NZ and I have a Samsung Galaxy SL which was purchased online in the UK a few months ago. I think the actual dealer was in Germany.
In any case, I was able to register the phone on the Samsung UK web site.
Before leaving the UK I contacted the local Samsung help desk and was assured that I would have no problem getting support for my phone, or any other Samsung product, in NZ since Samsung is an international organisation which has agents in NZ.
What I read here makes me wonder.
It also surprises me that so many posters on this thread seem to be on the side of the big battalions.
I would have thought that on a forum like this people would back up the ordinary man in the street rather than some big corporation.

so does that make the majority on here wrong or maybe the expectations of some too high

Jeff, do you work for Samsung or do you just enjoy gainsaying all views contrary to yours?

As you said to HairyScot, your mind seems to be made up.

And it is quite possible that the majority can be wrong.

1 | 2 | 3