Samsung S22 Series announcements and owners' thread

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95 posts

Master Geek
+1 received by user: 3

#2884374 10-Mar-2022 13:16

emenent7426:
Morning Everyone. Just wanted to check if anyone got PBTech preorder S22 ultra bundle other than black colour, delivered of picked up yet ?

Have had my JBL S22U in white bundle picked up, is currently in Akl on route to ChCh. A little boy waits….

sum0831

5 posts

Wannabe Geek

#2884390 10-Mar-2022 13:47

Geekeneer:

Have just been told by Samsung that they're out of stock again of some devices and will receive some next week.😒 The struggle continues.

Pair that with useless customer support, even from superiors, makes me regret ordering from them.

I was told the same thing this morning.. still waiting for my S22+ & free leather case 😭

mrgsm021

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#2884412 10-Mar-2022 14:19

My precious just arrived this morning without the free leather case.

Been too busy to even open it today.

Geekeneer

208 posts

Master Geek
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#2884446 10-Mar-2022 15:32

mrgsm021:

My precious just arrived this morning without the free leather case.

Been too busy to even open it today.

Nice, at least you've received it.

I was told my split delivery was 'approved', yet it's still in some queue to be shipped, and now they have no stock. Feels like we're going around in circles.

Additionally, my replacement device wasn't even sent out yet, after they've received my faulty one last Thursday. At that stage I was told not to worry as she could see a lot of stock for S22 Ultra Green 512GB. A week later and here we are again. Device wasn't set out, now no stock, hence additional wait time.

Z-master

13 posts

Geek
+1 received by user: 1

#2884450 10-Mar-2022 15:35

Just a note, Auckland couriers are working slowly through a backlog due to staff being down with covid. I was told today that at least one company had managers on the floor sorting parcels because they're short staffed.

Geekeneer

208 posts

Master Geek
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#2884480 10-Mar-2022 16:09

Z-master:

Just a note, Auckland couriers are working slowly through a backlog due to staff being down with covid. I was told today that at least one company had managers on the floor sorting parcels because they're short staffed.

Yes I understand that, but the problem is not with couriers in this case. It is with Samsung's dispatch team. The team who process orders and the communication between the estore and this team. Not saying that they're aren't affected, but it's ridiculous. The estore support keeps on saying 'we have requested our dispatch team' to separate orders etc, yet nothing gets done.

On the contrary, even with Covid related delays, NZ Post have been great in all honesty. I've received parcels last week, where tracking number was allocated, and collected the very next day by NZ Post. Also delivered overnight. Samsung cannot blame couriers on this. The dispatch team is in a warehouse somewhere in Airport Oaks, with no direct contact to them, except by email.

Amazing for a company this big to have a disjointed way of working. I've even spoken to Samsung kiosks at malls, and they themselves don't have a direct line of communication, or calling system to the estore team. They have to email like everyone else. They have also shown frustration at the estore team and the inefficiency of the whole setup.

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Z-master

13 posts

Geek
+1 received by user: 1

#2884482 10-Mar-2022 16:14

Sorry, I wasn't very specific.. I was saying in general, it didn't have anything to do with your comment :)

mrgsm021

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#2884497 10-Mar-2022 16:53

Geekeneer:

Nice, at least you've received it.

I was told my split delivery was 'approved', yet it's still in some queue to be shipped, and now they have no stock. Feels like we're going around in circles.

Additionally, my replacement device wasn't even sent out yet, after they've received my faulty one last Thursday. At that stage I was told not to worry as she could see a lot of stock for S22 Ultra Green 512GB. A week later and here we are again. Device wasn't set out, now no stock, hence additional wait time.

Mate that sux! What a frustrating situation to be in!

Samsung really needs to pick up their game, feeling like the entire order fulfillment (pre order or not) are a complete cluster F.

everettpsycho

668 posts

Ultimate Geek
+1 received by user: 270

#2884541 10-Mar-2022 19:26

Geekeneer:
Z-master:

Just a note, Auckland couriers are working slowly through a backlog due to staff being down with covid. I was told today that at least one company had managers on the floor sorting parcels because they're short staffed.

Yes I understand that, but the problem is not with couriers in this case. It is with Samsung's dispatch team. The team who process orders and the communication between the estore and this team. Not saying that they're aren't affected, but it's ridiculous. The estore support keeps on saying 'we have requested our dispatch team' to separate orders etc, yet nothing gets done.

On the contrary, even with Covid related delays, NZ Post have been great in all honesty. I've received parcels last week, where tracking number was allocated, and collected the very next day by NZ Post. Also delivered overnight. Samsung cannot blame couriers on this. The dispatch team is in a warehouse somewhere in Airport Oaks, with no direct contact to them, except by email.

Amazing for a company this big to have a disjointed way of working. I've even spoken to Samsung kiosks at malls, and they themselves don't have a direct line of communication, or calling system to the estore team. They have to email like everyone else. They have also shown frustration at the estore team and the inefficiency of the whole setup.

I'll echo all of this with the pain that is dealing with them on anything other than a simple order journey. Their estore team have been absolutely useless and just aren't even responding to questions, the responses I have had just confused the situation. I want to chase mine up as the order was submitted two weeks after my original one went wrong but I don't think I'll get an answer or a resolution.

I've also yet to hear anything from the riccarton kiosk around that order. Admittedly I don't want it but I'm not cancelling it until I know the estore actually sends me a device this time. Overall if they weren't hands down the cheapest with the best free stuff I wouldn't have ordered with them at all. I even considered just not getting the phone at all the service was so bad.

I did try online chat today and just kept saying they aren't available to help and try again, the other team just told me to talk to the unavailable team.

Geekeneer

208 posts

Master Geek
+1 received by user: 23

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#2884600 10-Mar-2022 23:04

Ah yes, I was told that the estore team is unavailable also when I phoned the call center.
The previous day they were also unavailable and apparently "on lunch" at 2:30pm. Maybe there's 1 person there, I don't know. Seems like it. Or maybe they just change their status to offline.

I've emailed senior people and apart from instructions to the estore team to "follow up" on my orders, they also weren't very helpful.

I actually told them that the problem lies with the communication link between estore team and dispatch team. The dispatch team is a warehouse, part of Fliways logistics, away from Samsung HQ. There's no direct comms, only email, which was confirmed to me. The dispatch team still have not seen the instruction from estore team to issue a replacement device to me. They're also the ones who would be splitting the orders, so they also aren't seeing those instructions. For a customer to see this says a lot hey?

Not even sure if this dispatch team is part of Samsung or Fliways. Fliways are the logistics agent, holding the stock in the warehouse, and packaging orders. Maybe we should be complaining to them? I give up.

sum0831

5 posts

Wannabe Geek

#2884618 11-Mar-2022 01:33

Geekeneer: Ah yes, I was told that the estore team is unavailable also when I phoned the call center.
The previous day they were also unavailable and apparently "on lunch" at 2:30pm. Maybe there's 1 person there, I don't know. Seems like it. Or maybe they just change their status to offline.

I've emailed senior people and apart from instructions to the estore team to "follow up" on my orders, they also weren't very helpful.

I actually told them that the problem lies with the communication link between estore team and dispatch team. The dispatch team is a warehouse, part of Fliways logistics, away from Samsung HQ. There's no direct comms, only email, which was confirmed to me. The dispatch team still have not seen the instruction from estore team to issue a replacement device to me. They're also the ones who would be splitting the orders, so they also aren't seeing those instructions. For a customer to see this says a lot hey?

Not even sure if this dispatch team is part of Samsung or Fliways. Fliways are the logistics agent, holding the stock in the warehouse, and packaging orders. Maybe we should be complaining to them? I give up.

I gave up and cancelled the order, managed to find one available at PBtech. (Without the discount though)

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Batman

Mad Scientist
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#2884624 11-Mar-2022 06:54

i've played around with this and the note 20 ultra

note - bigger screen, lighter, much better sound from the phone

22 - sleeker, more handsome overall, quite a bit heavier, better battery life, loving the 120hz screen OMG makes the 60Hz on the note look pathetic

a bit torn lol

everettpsycho

668 posts

Ultimate Geek
+1 received by user: 270

#2884648 11-Mar-2022 08:25

Geekeneer: Ah yes, I was told that the estore team is unavailable also when I phoned the call center.
The previous day they were also unavailable and apparently "on lunch" at 2:30pm. Maybe there's 1 person there, I don't know. Seems like it. Or maybe they just change their status to offline.

I've emailed senior people and apart from instructions to the estore team to "follow up" on my orders, they also weren't very helpful.

I actually told them that the problem lies with the communication link between estore team and dispatch team. The dispatch team is a warehouse, part of Fliways logistics, away from Samsung HQ. There's no direct comms, only email, which was confirmed to me. The dispatch team still have not seen the instruction from estore team to issue a replacement device to me. They're also the ones who would be splitting the orders, so they also aren't seeing those instructions. For a customer to see this says a lot hey?

Not even sure if this dispatch team is part of Samsung or Fliways. Fliways are the logistics agent, holding the stock in the warehouse, and packaging orders. Maybe we should be complaining to them? I give up.

Pretty much in line with my dealings. We ended up talking to management in the call centre as my partner refused to get off the phone until we did and even they can't talk to the estore team by any means other than email the generic address. The kiosk staff said the same thing but I've not even heard a whisper form them about if or when my in store order is due.

I did attempt Live chat to the store team but they were consistently unavailable all afternoon which isn't helpful.

I wouldn't mind if I'd bought a cheap phone but these are premium products with high price tags being purchased directly from the manufacturer. If there's issues there's issues but to only have been sent a generic "there's a delay" email with no expected time frame is pretty awful service. If it's any consolation Samsung UK seem as bad so it's not just here, some over there are now pushed out to the 24th.

emenent7426

121 posts

Master Geek
+1 received by user: 34

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#2884678 11-Mar-2022 09:15

Well, Samsung can pretend to be Apple but they have a long way to go. The service levels and commitment Apple delivers keeps most the people loyal to them. They need to improve a lot. Products are great but services and customer support also makes a potent relationship.

This is not an Apple vs Samsung fight. Both are great in products. One is still better in service.

I finally got my PbTech package picked up yesterday month after preordering

everettpsycho

668 posts

Ultimate Geek
+1 received by user: 270

#2884809 11-Mar-2022 10:51

On the subject of screen protectors/cases again, I just got an email saying Noel Leeming will be doing an N3 deal next week and these tend to be cost + a percentage. I'm assuming screen protectors and cases are usually fairly high mark up and worth grabbing on a deal like this unlike the phones where there's less profit margin at face value. Would the consensus be it's worth waiting for this to grab the protection, considering I'm not getting my phone before next week anyway I'm in no rush but my partner could do with a screen protector on her one that has arrived.

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