Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




Mr Snotty
8867 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

# 137980 15-Dec-2013 21:21
Send private message

First, I've had problems with Sudden Death hitting my SIII and now I'm having problems with my S4, this time it's the battery. In the past month I've noticed some incredibly bad battery life of my Galaxy device, it drops from 83% battery to 0% in a matter of seconds but the most disturbing thing is the battery is now rather swollen. Having just sent my phone away for repair less than a month ago I'm not too keen on sending it away again just to grab a replacement battery.

I've emailed Samsung asking for a replacement battery but got this as a response:

Thank you for your email Michael, we recommend to return this back to the store it was purchased from so the battery can be sent into an authorised service centre to be assessed.


Being a known issue I do think the stores should stock replacement batteries for Galaxy devices just like mine. I've got a problem though, when I got my S4 sent away for repair they requested the proof of purchase (fair enough) but they've never returned this to me. Now I'm having to go through the whole grabbing my proof of purchase all over again. I know they've got policies to adhere to but I do think a problem like this (especially in my case where the back of my phone no-longer fits on) should warrant Samsung to go "Right, we've got a problem, let's just set up a site, grab the serials and send out batteries to the affected customers"

My Galaxy has actually only been in my hands without problems for less than a month, I don't know if I've had bad luck or what, but I've had faulty Gorilla Glass when I first purchased it, and now it doesn't hold a charge at all.

So my question is, is anyone on this forum experiencing the same issues with their batteries? You can find out if you've got a potentially faulty battery by just seeing if it's made in China (faulty) or Korea (new).




Create new topic
603 posts

Ultimate Geek


  # 952814 15-Dec-2013 23:05
Send private message

Have you looked at this thread on xda: http://forum.xda-developers.com/showthread.php?t=2504093




Mine is pretty good, been playing with kernel tweaks and have managed to get over 4 hrs screen on time. No drastic drops in levels.

2110 posts

Uber Geek


  # 952829 16-Dec-2013 00:39
Send private message

I've seen the swollen battery issue mentioned as above as well. Luckily it hasn't happened with mine.




- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

 
 
 
 


15214 posts

Uber Geek

Trusted
Subscriber

  # 952848 16-Dec-2013 07:24
Send private message

Mine seems fine. If you don't want to send it away you could always just buy another, or claim from the retailer somehow.

Of course you shouldn't be using the faulty battery at all.

335 posts

Ultimate Geek


  # 953304 16-Dec-2013 20:16
Send private message

The battery that came with my S4 did this too, although not to the same extent. I sent in just the battery (I had a spare battery to use in the mean time) with the proof of purchase and they replaced it as it was clearly swollen.

So it shouldn't be necessary to send the phone in, however not much difference if you don't have a spare battery to use while you're waiting.



Mr Snotty
8867 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 953315 16-Dec-2013 20:26
Send private message

Agreed - after-all I've actually had a battery vent in one of my old phones (HTC Magic) so I do understand how dangerous they can get. The problem is being told I have to send my phone away this close to Christmas, I won't get it back until after (and this is the time I'm really needing it).

I've bought an apparent genuine battery off Trademe with a proper display photo - hopefully I'm not buying another faulty battery but will yell at Samsung about getting another replacement battery from them too (I was needing 2 batteries anyway so no biggie), still a bit of a pain, faults do happen but they also seem to happen more often with Samsung devices (in my case anyway).

I plan on finding an easy way to get a battery replacement from Samsung without having to send my phone away, if I do find a way I'll post it here. I know 3 people total who has had their battery swell and stop charging.




Mad Scientist
20898 posts

Uber Geek

Trusted
Lifetime subscriber

  # 953319 16-Dec-2013 20:36
Send private message

battery issues are scary - they have this knack of exploding once in a while!




Involuntary autocorrect in operation on mobile device. Apologies in advance.


2868 posts

Uber Geek

Trusted
Lifetime subscriber

  # 953331 16-Dec-2013 21:16
Send private message

one battery made in Korea and other Japan. Never had any issues but maybe more due to swapping over every other day.




Galaxy S8

 

Garmin  Vivoactive 3




 
 
 
 




Mr Snotty
8867 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  # 953350 16-Dec-2013 21:39
Send private message

joker97: battery issues are scary - they have this knack of exploding once in a while!


I'm all too familiar with it: http://www.nbr.co.nz/article/christchurch-mans-cellphone-battery-catches-fire-133864




Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

D Link ANZ launches EXO Smart Mesh Wi Fi Routers with McAfee protection
Posted 15-Oct-2019 11:31


Major Japanese retailer partners with smart New Zealand technology IMAGR
Posted 14-Oct-2019 10:29


Ola pioneers one-time passcode feature to fight rideshare fraud
Posted 14-Oct-2019 10:24


Spark Sport new home of NZC matches from 2020
Posted 10-Oct-2019 09:59


Meet Nola, Noel Leeming's new digital employee
Posted 4-Oct-2019 08:07


Registrations for Sprout Accelerator open for 2020 season
Posted 4-Oct-2019 08:02


Teletrac Navman welcomes AI tech leader Jens Meggers as new President
Posted 4-Oct-2019 07:41


Vodafone makes voice of 4G (VoLTE) official
Posted 4-Oct-2019 07:36


2degrees Reaches Milestone of 100,000 Broadband Customers
Posted 1-Oct-2019 09:17


Nokia 1 Plus available in New Zealand from 2nd October
Posted 30-Sep-2019 17:46


Ola integrates Apple Pay as payment method in New Zealand
Posted 25-Sep-2019 09:51


Facebook Portal to land in New Zealand
Posted 19-Sep-2019 18:35


Amazon Studios announces New Zealand as location for its upcoming series based on The Lord of the Rings
Posted 18-Sep-2019 17:24


The Warehouse chooses Elasticsearch service
Posted 18-Sep-2019 13:55


Voyager upgrades core network to 100Gbit
Posted 18-Sep-2019 13:52



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.