Samsung s9+ from Expert Infotech - any experiences or stories?

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lchiu7

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#240061 18-Aug-2018 14:47

Wife is looking to upgrade her phone and has her eye on the S9+. NL has the 64GB for $1600 but Expert Infotech has it for $1165 (but it is parallel imported).

I would imagine getting service from NL would not be too hard but not so clear from a parellel importer. Both come with one year's warranty but I am sure CGA would apply.

Any gotcha's I should be looking out for?

Thanks

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Andib

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#2075337 18-Aug-2018 15:32

It's a few years back now but I purchased my HTC One X from them which everything was fine with until I needed a warranty claim.

It had a fault with the screen going yellow (which was a common fault with the model), It took just under 7 weeks to get the phone back.

It was sent back to the country they imported it from (Poland IIRC) for a warranty repair which took just over 2 weeks to arrive. It then spent a couple weeks there to be repaired and then 3 weeks to get back to NZ.

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lchiu7

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#2075355 18-Aug-2018 16:52

That doesn't sound like a ringing endorsement. Now idea where the S9+ come from but no matter, if they have to send it back to another country for repair, that would not make my wife too happy!

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

robjg63

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#2075466 18-Aug-2018 17:43

Bought an Asus mini laptop from them years ago.
It had a problem with battery drain which I went directly to Asus support about.
Was a known design fault that couldn't actually be fixed.
Asus did a couple of things and finally gave up and gave me an RMA (return merchandise authorisation) - that means basically a credit note.
I wanted to replace it with another Asus model that was known to not have the problem and was the same price.
Expert infotech told me I had to wait until they got a credit from Asus nz before I could get a replacement.
I waited for around 4 weeks and rang them a couple of times. Each time was 'no still waiting for Asus'.
Finally got quite ticked off and rang the nz distributor of Asus and talked to the marketing manager.
He was appalled and said this shouldn't be my problem and yes, there were billing/credit cycles involved, but again that wasn't my problem.
I seem to recall I rang expert infotech with this info and they still insisted they had to get a credit from Asus before they would give me a replacement.
I called back the marketing manager at Asus and told him what they said and he told me to give him an hour our two and he would ring them and give them a blast and sure enough, suddenly got a call from expert infotech who had decided to get me a replacement.

I wasn't too impressed with expert infotech - maybe they have improved since then.

Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler

gzt

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#2075482 18-Aug-2018 18:35

Similar experience here with EI low levels of service and care. It was some time ago.

I have purchased from PI on order. That was a pretty good experience. I have not needed service yet. They are clear when purchasing that extended warranty is required for service beyond one year, read into that what you will. I considered it a reasonable risk for the price and availability:

https://www.parallelimported.co.nz/samsung-s9-s9.html

On the other hand no need if product is available from NZ supply chain imo.

Geektastic

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#2075483 18-Aug-2018 18:37

I asked them outright if a Google Pixel 2 XL they were listing on TM was covered by the CGA.

"Yes it comes with a years warranty" was the response.

Linux

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#2075484 18-Aug-2018 18:40

Geektastic: I asked them outright if a Google Pixel 2 XL they were listing on TM was covered by the CGA.

"Yes it comes with a years warranty" was the response.

What a odd question to a company! You don't need to ask if it's covered of course it is

John

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Geektastic

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#2075492 18-Aug-2018 19:16

Linux:
Geektastic: I asked them outright if a Google Pixel 2 XL they were listing on TM was covered by the CGA.

"Yes it comes with a years warranty" was the response.

What a odd question to a company! You don't need to ask if it's covered of course it is

John

I know. I was trying to get them on the record confirming it in case of future issues. They don't mention the CGA anywhere I could find on their website.
Their somewhat obfuscatory response didn't get them the sale!

richms

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#2075505 18-Aug-2018 20:56

Not heard anything good about their after sales. Their pre-sales is so bad that 2 people I know that considered them didnt go ahead.

Richard rich.ms

lchiu7

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#2075687 19-Aug-2018 11:44

I think I might pass on them then. PI has one good report and their price isn't much more. But then my wife would prefer to pay full price at NL and I will see what I can negotiate on the price. They price match but not on parallel imported kit.

Staying in Wellington. Check out my AirBnB in the Wellington CBD. https://www.airbnb.co.nz/h/wellycbd PM me and mention GZ to get a 15% discount and no AirBnB charges.

Andib

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#2075693 19-Aug-2018 11:50

lchiu7:

I think I might pass on them then. PI has one good report and their price isn't much more. But then my wife would prefer to pay full price at NL and I will see what I can negotiate on the price. They price match but not on parallel imported kit.

For what it's worth, I've had nothing but good experiences with PI, IIRC their mobile repairs are done (or outsourced to someone) in Auckland.

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quickymart

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#2075845 19-Aug-2018 16:07

Steer clear of Expert Infotech. My experience with them was complete crap (selling faulty returned items and trying to pass them off as new).