Samsung Galaxy a03s can't reply to specific sms number

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loceff13

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#292982 17-Dec-2021 18:24

My dad changed his old phone over to this model, his workplace uses a service to send text messages to employees with their shifts etc that come from a non standard number. His new phone received the messages fine but he can't reply and the phone says something like 'can't send message Warehouse error 0'. Warehouse being his mobile carrier WarehouseMobile.

The number is similar to 2702401668123 and he can reply back to that on his old alcatel phone fine using the same SIM, any idea what the issue could be?

Thanks

Linux

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#2835077 17-Dec-2021 20:25

I take it he has credit?

insane

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#2835115 17-Dec-2021 21:58

I've seen this happen before. Instead of replying, just once, create a new txt message and send it to the number. That'll go through, and replying will suddenly start working too

Seen it on several phones, so not a one off.

loceff13

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#2835127 17-Dec-2021 22:41

Linux: I take it he has credit?

He does, new phone can text/call other phones fine across networks.

insane: I've seen this happen before. Instead of replying, just once, create a new txt message and send it to the number. That'll go through, and replying will suddenly start working too

Seen it on several phones, so not a one off.

Have tried to type in the number in a new text but it auto fetches the message history for that number, i'm not sure even deleting it would help but could try it. I also tried texting another work number(same format different last 3 digits) they use that both phones have no history with and it failed the same way.

insane

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#2835132 17-Dec-2021 22:56

Hmm, maybe try creating a new contact and send to the new contact?

Perhaps the SMSC number has been altered/using something non standard? Is the phone locked to a network?

Fear it may need a call to the Telco...

loceff13

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#2835135 17-Dec-2021 23:08

insane: Hmm, maybe try creating a new contact and send to the new contact?

Perhaps the SMSC number has been altered/using something non standard? Is the phone locked to a network?

Fear it may need a call to the Telco...

From memory SMSC was the same as what was published on the warehousemobile website, iirc it was greyed out(couldn't manually enter it but visible). Phone is a Spark SKU but listed as not network locked and the counter staff checked it would work on WM/2D(2D also sells the same model for $230 and WM is on the 2D network). I will give WM a call on their number and see if they have any suggestions, error 0 is so vague on samsungs end so googles been no use. I appreciate the responses