Paying with SmartWatch - newbie question

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floydbloke

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#306932 5-Sep-2023 11:28

I've decided to move into the 2020s and stop pulling plastic or cash out of my wallet when paying for stuff.

I've successfully added my BNZ Visa card to Google Wallet on my freshly acquired Oppo Reno8 Lite and my TicWatch Pro3 GPS.

❓ My question - should I be able to pay with the watch without touching my phone? ❓

When I tried to use Paywave ($6 transaction) with the watch ( I had opened the app and it showed the right card) the eftpos machine took a while to read it and then came up with a message: "refer to phone".

Pulled out my phone, BNZ app was showing and I was asked to authenticate (with finger print). The eftpos machine then said transaction cancelled.

I subsequently completed it by paywaving with the phone, this worked flawlessly. I'd like to be able to keep my phone in my pocket and just wave my wrist at the reader.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

alasta

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#3123795 5-Sep-2023 11:34

I'm not familiar with the particular equipment you're using, but it would need to have a feature to prevent unauthorised use. The Apple Watch, for example, requires you to enter a PIN when you put it on your wrist, and then it locks itself when you take it off your wrist. If your watch does not have a security feature like this then it would make sense that you would need to perform some other authentication action such as unlocking your phone.

floydbloke

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#3123810 5-Sep-2023 12:01

alasta:

I'm not familiar with the particular equipment you're using, but it would need to have a feature to prevent unauthorised use. The Apple Watch, for example, requires you to enter a PIN when you put it on your wrist, and then it locks itself when you take it off your wrist. If your watch does not have a security feature like this then it would make sense that you would need to perform some other authentication action such as unlocking your phone.

Thank you. Yes the Android implementation does that to. I had to enable a screen-lock on the watch.

To that point, the watch obviously detects that it's being worn. I just took it off and put it back on and it did indeed need the PIN to bring it back to life. I'm now wondering if the issue may have been related to that because I hadn't restarted or removed the watch since setting up the Google wallet.

Sometimes I use big words I don't always fully understand in an effort to make myself sound more photosynthesis.

Handsomedan

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#3123828 5-Sep-2023 12:58

floydbloke:

alasta:

I'm not familiar with the particular equipment you're using, but it would need to have a feature to prevent unauthorised use. The Apple Watch, for example, requires you to enter a PIN when you put it on your wrist, and then it locks itself when you take it off your wrist. If your watch does not have a security feature like this then it would make sense that you would need to perform some other authentication action such as unlocking your phone.

Thank you. Yes the Android implementation does that to. I had to enable a screen-lock on the watch.

To that point, the watch obviously detects that it's being worn. I just took it off and put it back on and it did indeed need the PIN to bring it back to life. I'm now wondering if the issue may have been related to that because I hadn't restarted or removed the watch since setting up the Google wallet.

Yes. That will be the issue

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jamesrt

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#3123839 5-Sep-2023 13:33

@floydbloke; I have used Contactless payments via the TicWatch successfully, albeit with an ANZ Visa and not a BNZ Visa.

I know that the first time (or first time in a while) that Google Pay/NFC contactless is used, it does require a data connection; so it's possible that timed out from the watch, hence the delay and "refer to phone" message.

I've also found some terminals are a bit more picky than others...