Oppo Find X5 (and Samsung S10+) not receiving *some* premium texts

Forums › Android › Oppo Find X5 (and Samsung S10+) not receiving *some* premium texts

caffynz

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#311172 20-Dec-2023 15:04

I have noticed that over last month or so, I have not received some premium texts from businesses, both on my old handset (Samsung S10+) and new handset (Oppo Find X5 Pro). Doing something about it now because I earlier thought it was just a glitch, but now it's become apparent this is not a small thing.

E.g. Afterpay verification code, or a text from PBTech to pick up something (I was at the shop this morning where they texted me again, to test, and I did not receive anything; the salesperson texted her personal phone, and received immediately).

I've done some Googling, and many answers point to Google Messages (which is what I was using as my default SMS app) as the culprit, as there is no permission requested under "Premium SMS access" for Google Messages, nor is there an option within Google Messages to turn this on.

The weird thing is, I do receive other texts from other 3-digit and 4-digit numbers which I presume are also premium texts....? Or do I presume wrong, that some 3- and 4- digit numbers are not premium texts?

Has anyone come across this issue before?

I've now installed Textra to see if this resolves the issue - however I note that under "Premium SMS access" - Textra isn't listed.

Does anyone use an Oppo and receive all premium texts successfully? If so - what is the SMS app you use?

Really would like to ensure I am receiving all premium texts.

I have just raised a ticket with my carrier, 2degrees, they will look into this. I have posted here too in case anyone has some advice.

Thanks!

caffynz

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#3173788 20-Dec-2023 17:23

Update: I downloaded Chomp, and also didn't see it under the Premium SMS access list.

However, I texted a known premium number, and Chomp asked me if I want to text this number, and warned me I may incur charges. I accepted that, text sent.
Looked back at Premium SMS access list, now Chomp is listed. Did the same as above with Google Messages, now Google Messages is now on that list too.

However, I cannot get an Afterpay verification code sent to me to either SMS app (Chomp or Messages) via SMS.

(I got a reply from the premium number I texted - so that is working.)

Is there a way to diagnose if this is specific to SOME premium text providers? E.g. Afterpay? Or if it is a carrier (2degrees) problem?
The last few days I've missed texts from Afterpay, PB Tech, my mechanic, and another shop.

I'll be updating 2degrees that I have gotten these 2 apps' permission for Premium SMS access added.

caffynz

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#3188630 30-Jan-2024 19:18

After not hearing anything from 2degrees since 22 December (when I last contacted them), I contacted them yesterday - I was advised my ticket had been closed. What. Zilch communications from them prior to closing it.

Opened a new one.

Today I get an email from 2degrees advising me that because I am using Google Messages as the SMS application, they cannot support me on this as it's a 3rd party software.

I have replied stating that this is the default SMS app on the phone that I bought from 2degrees (AKA I didn't install this one), and have asked them what is their standard SMS application (as I cannot find any other app on the phone).

While I wait for a reply from them, does anyone here happen to know what is 2degrees' "standard SMS application" on Android handsets?

I'm annoyed because they have ask me for examples of premium texts that I've not received and from what number - I don't know what number the texts are supposed to come from if I haven't received them .... Does anyone know what PBTech's 4-digit number for sending you pick-up ready notifications? As that's one premium SMS I know I am definitely not receiving anymore.

Thanks

scottjpalmer

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#3188638 30-Jan-2024 19:51

caffynz: Does anyone know what PBTech's 4-digit number for sending you pick-up ready notifications? As that's one premium SMS I know I am definitely not receiving anymore.

Thanks

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jtbthatsme

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#3188665 30-Jan-2024 22:13

I've always put it down to RCS messages but overall I feel that the Find X is probably one of the worst "smart phones" I've ever owned. Hope you get some feedback as I'd certainly prefer something that works all the time when it comes to sms/txt messages. The only thing I really like about this phone is the camera.

caffynz

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#3188668 30-Jan-2024 22:31

Funnily enough I've been enjoying this phone very much.
I don't use RCS, have this turned off.

FWIW, this issue (as in subject line) started back when I was still using my Samsung Galaxy S10+.

caffynz

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#3220345 19-Apr-2024 15:12

An update if anyone is interested.

A few weeks back, I noticed that I had received a text from my mechanic that my car was ready for pick up. This mechanic was one of the companies that I wasn't receiving premium texts from, when I had my other car there earlier, including AfterPay, and PB Tech.

Curious, I did a test with Afterpay, got the premium SMS from them.

Today, I've bought something from PBTech, and just received their notification text that my item is ready for pick up.

So somehow, and recently, this fault (of SOME premium SMS not being received) has fixed. I am - as far as I'm aware - now receiving ALL premium SMS.
I have not done anything with my phone, so presume 2degrees did some tinkering at their end.

So a good mysterious result - eventually!

***
Edited to add: I have continued to use Google Messages, so it wasn't this app that was at fault.

Quinny

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#3221324 22-Apr-2024 11:23

I, too, have had some off issues with my Find X5 Pro with missed calls and texts. I also turned RCS off and it has been much better

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freitasm

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#3221327 22-Apr-2024 11:33

caffynz:

After not hearing anything from 2degrees since 22 December (when I last contacted them), I contacted them yesterday - I was advised my ticket had been closed. What. Zilch communications from them prior to closing it.

Opened a new one.

Today I get an email from 2degrees advising me that because I am using Google Messages as the SMS application, they cannot support me on this as it's a 3rd party software

That's the stupidest reply to a ticket possible. Google Messages is the default Android SMS app. These people have no idea what they are talking about.

Have you ported this number from one telco to another at any time? Or is this a new number for you?