Spark, convert copper phone to fibre, have ETP box.

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark, convert copper phone to fibre, have ETP box.

1 | 2 | 3 | 4 | 5

77 posts

Master Geek

#1323580 12-Jun-2015 17:12

Thanks I..UFB, now I know exactly what needs to be done and I can speak confidently with the Spark people.

Thanks very much.

maxeon

1279 posts

Uber Geek

ID Verified

Lifetime subscriber

#1325135 15-Jun-2015 16:06

I was on the 100/50 Fibre with Copper and just applied to be upgraded to 200/20 with VoIP.

Two questions I had ..

1) on the final page, it said please tick Integrated Wiring option if you require all your Jacks to be working just like you are now on copper. I did not see where this option was? or I missed it? I really need all jacks to work so I can ensure my existing phones are working.

2) Just before the final page, there was three options given to me about the phone line service on VoIP.
- Included Features - $0
- Talker Features - $4 additional
- Complete features (or something in those lines) .. $10 additional

I did not find a page on Spark website that shows what each of those features offer ? Anyone has a link?

Thanks

yitz

2083 posts

Uber Geek

#1325183 15-Jun-2015 16:27

I did not find a page on Spark website that shows what each of those features offer ? Anyone has a link?

http://www.spark.co.nz/help/landline/plans-services/landline-fibre-feature-packs/

maxeon

1279 posts

Uber Geek

ID Verified

Lifetime subscriber

#1325200 15-Jun-2015 16:42

yitz:
I did not find a page on Spark website that shows what each of those features offer ? Anyone has a link?
http://www.spark.co.nz/help/landline/plans-services/landline-fibre-feature-packs/

Thank you for that.
Would have been nice to have Voicemail in the Talker section.

MrJohn

77 posts

Master Geek

#1336039 2-Jul-2015 20:03

We have been reduced to using just one telephone which is in the closet where the fibre terminating box is located as it appears to be impossible to communication with Spark to get the job finished and the house wiring livened up.

Putting the patch cable between the fibre box and the box they installed beside it does not liven the house wiring.

I joined the world of data communications in 1965 and I must say that the Post Office, Telecom, Spark have been consistent throughout in that they are incredibly frustrating to deal with at every level. That is except the high street shops.

InstallerUFB

840 posts

Ultimate Geek

#1336100 2-Jul-2015 22:08

MrJohn: We have been reduced to using just one telephone which is in the closet where the fibre terminating box is located as it appears to be impossible to communication with Spark to get the job finished and the house wiring livened up.

Putting the patch cable between the fibre box and the box they installed beside it does not liven the house wiring.

I joined the world of data communications in 1965 and I must say that the Post Office, Telecom, Spark have been consistent throughout in that they are incredibly frustrating to deal with at every level. That is except the high street shops.

As I have and others have already commented on in this and the other threads on GZ - Unless your vouce services were cut over on the day of the fibre install to voip, then most of the time that socket, that was installed by the Chorus Install techs, isnt connected to your house wireing ( and isnt supposed to be) but is there so that a tech can visit and do a quick reconfiguring of your house wireing in the extenal point to connect things up so that it is (without haveing to run extra cables around and cost you to do so).

You will have to arrange for that visit with Spark to have your house wireing cut over

MrJohn

77 posts

Master Geek

#1336148 3-Jul-2015 08:10

Thanks, yes I realise the external connection has not been made but the challenge is to contact the right people to get someone to come and do the job!

As always, the problem dealing with Post Office/Telecom/Spark is talking to the right people and it has always been that way!

Last evening I thought I would try and restart communications by going back to the spark.co.nz/fibreswitch web page to see if I could make useful contact. I put in the details (using the account number, not the 'account number' shown on the letter I received from Spark, but that is another story) and was promptly informed that there was already an appointment for the change over the only problem being the appointment is for mid June!

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

MrJohn

77 posts

Master Geek

#1336189 3-Jul-2015 09:11

[One hour later] I found a phone number on the spark.co.nz/fibreswitch web page and it goes to Downer. Yipee! Maybe someone they will be able to tell me if they have a job booked in to connect the house phones!!! Sadly not, the person who answered my call could only take my number for someone to call me back.......................so I am waiting.............I think two hours would be reasonable?

MrJohn

77 posts

Master Geek

#1336302 3-Jul-2015 11:06

That was very useful, I got through on the number shown on the spark.co.nz/fibreswitch website but they cant help me.................not their business apparently..

This is not a happy chappy!

MrJohn

77 posts

Master Geek

#1336320 3-Jul-2015 11:22

Back to going through the Spark, call, wait, listen to music, wait routine..

11:10, I am listening to Spark music after being told there would be a charge to have the house wired, then she put me in a queue to talk to the connections team.

11:21 I have a dial tone..

MrJohn

77 posts

Master Geek

#1336341 3-Jul-2015 11:49

11:45 An email arrives to tell me it will cost $118 to have someone do the final connection. I am considering options.

Sideface

9364 posts

Uber Geek

Trusted

Lifetime subscriber

#1336397 3-Jul-2015 12:56

MrJohn: 11:45 An email arrives to tell me it will cost $118 to have someone do the final connection. I am considering options.

This brings back happy memories of getting a telephone connected by the NZ Post Office in the 1970s. There was a waiting list.

Sideface

MrJohn

77 posts

Master Geek

#1336428 3-Jul-2015 13:35

I joined the Civil Aviation organisation in 1965. We had hundred of circuits around the country, voice, teletype etc and all manner of leased direct circuits connecting instruments, radio equipment and whatnots. Dealing with the then Post Office was a continual nightmare and 50 years later nothing has changed.

MrJohn

77 posts

Master Geek

#1336429 3-Jul-2015 13:40

12:38...another email..

I've read your email sent to us on the 30th. I can see integrated wiring has been done. You've mentioned there is a terminal box with faceplate socket installed next to the fibre unit and I have tried plugging the cable between that and fibre device (as detailed in the email I received) but the house wiring does not come ‘alive’.

I've attached a photo to this email. Can you please advise if the terminal box looks the same as the one in the photo? That's the special jackpoint to turn all your jackpoints on in your house. If this device is installed, integrated wiring is done. You don't need to do it again.

Could you please also advise if the device was installed in April when Fibre was first connected to your house?

At last, someone who has listened and understood.

Yes, that is the faceplate unit beside our ONT.

MrJohn

77 posts

Master Geek

#1336451 3-Jul-2015 14:17

14:13 Good grief! I have received an email from customer services to say the wiring has been done and there must be a fault so they are handing it over to 'faults'.

This is what I observe:

1: phone plugged into ONT operates normally.

2: phone plugged into faceplate terminal beside ONT, silence.

3: phone plugged into house jack point, 'beep beep beep'!

Obviously the house jack points are still connected to 'something' and it is not the ONT!

1 | 2 | 3 | 4 | 5