How long does Vodafone keep top up information for?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › How long does Vodafone keep top up information for?

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Ultimate Geek

#673318 16-Aug-2012 14:24

Generally there will be something in a clause allowing Vodafone or companies to give away information to law enforcement agencies but if Vodafone have told the NZ Police they no longer retain this information, then it sounds like the police will be unable to access it.

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Pepsicle

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#673322 16-Aug-2012 14:32

johnr: If anything the top ups would of been done to a Prepay number and we would have no INFO on the end user anyway!

John

Yes, I am aware of this. The Police were trying to obtain the number that was topped up in case they already had on file who it belonged to. They were also trying to find out the numbers that number had called as another avenue to try and track down who the number belonged to. A search warrant was being prepared to obtain this information from Vodafone.

Am I understanding correctly that Vodafone should still have this information (though more difficult to retrieve now)?

I have just spoken to the fraud dept of my bank and they tell me they don't investigate as they can't prosecute and apart from crediting me back the money there is nothing more they can do.

johnr

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#673328 16-Aug-2012 14:46

Sad but true the cost of the fraud is to small

Pepsicle

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#673333 16-Aug-2012 15:06

Yes the amount may be small but you can guarantee it wasn't the criminals first offense. Surely if the Police ask for information it should be given, especially if there is a search warrant given? I really want these barstools caught!

johnr

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#673336 16-Aug-2012 15:10

I am guessing the Police already know it's a prepay number with No details

Pepsicle

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#673341 16-Aug-2012 15:17

Haha, well sure they know it's a prepay number because it was topped up! And I'm guessing they don't know if there was any information registered against the number (probably not) seeing as they don't even have the number....

sidefx

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#673365 16-Aug-2012 16:09

Cynacism incoming; While I completely agree with your sentiment (wanting the police to catch whoever did this) IMO if they do you will just be very disappointed with the outcome.

A little OT story: This was my car. It was stolen from a parking garage in the middle of the city in broad daylight. I spoke to a policeman involved in catching the guy and apparently the chase\crash involved injuries to innocent folk in other cars, significant damage to other cars and they totalled my vehicle. When victim support asked if I wanted to get updates on the case I said sure, email me them. After a long, long, long time I get the results of the whole thing.... I think the end result was: 120hours community service.

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kingjj

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#673368 16-Aug-2012 16:11

johnr: I am guessing the Police already know it's a prepay number with No details

Perhaps, but that doesn't mean that the number can't be linked to someone via the National Intelligence Application or the CARD system, especially if they are a "regular customer" of sorts with the Police, worth a shot.

johnr

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#673371 16-Aug-2012 16:19

kingjj:
johnr: I am guessing the Police already know it's a prepay number with No details

Perhaps, but that doesn't mean that the number can't be linked to someone via the National Intelligence Application or the CARD system, especially if they are a "regular customer" of sorts with the Police, worth a shot.

Am I all of a sudden a police officer?

VodafoneCB

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#673393 16-Aug-2012 16:59

Pepsicle: As per title, does anyone know how long Vodafone keep top up information for (like debit card number, number topped up, amount etc)? I would of expected at least 12 months?

Hi there,

my understanding is that the police officers investigating have a direct contact team at Vodafone who they deal with, the officers will need to complete the correct paperwork(a search warrant or variation of I expect) and our team will assist them as much as possible. regardless of the value of the theft we are legally compelled to be fully co-operative, as we should in a case like this.
I'll send them this thread to see if I can get any more information on how long the records are kept for, but ultimately it needs to be driven by the investigating officers as we would not release the top up info to a member of the public anyway. The number topped up was not necessarily the criminal, may not have known the top up was fraudulently obtained and could potentially also be a victim, and it would be wreckless of us to hand over their information to non-police.

All that said I'll see what we can find out for you and check back in tomorrow, this type of thing is quite interesting and I'd certainly like to think we can help the police do their thing.

Chris
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Vodafone staff. You'll see me on the @vodafoneNZ twitter account and Vodafone NZ facebook page signing off as ^CB

kingjj

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#673547 17-Aug-2012 02:04

johnr:
kingjj:
johnr: I am guessing the Police already know it's a prepay number with No details

Perhaps, but that doesn't mean that the number can't be linked to someone via the National Intelligence Application or the CARD system, especially if they are a "regular customer" of sorts with the Police, worth a shot.

Am I all of a sudden a police officer?

If you were you'd be much better equipped than most, what with your black helicopters... Didn't meant to offend John, just wanted to clarify that the Police have a lot of resources at their disposal in terms of databases that could be used to aid an investigation.

Pepsicle

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#673568 17-Aug-2012 08:44

Thanks for the help and advice everyone :)

johnr

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#673569 17-Aug-2012 08:45

kingjj:
johnr:
kingjj:
johnr: I am guessing the Police already know it's a prepay number with No details

Perhaps, but that doesn't mean that the number can't be linked to someone via the National Intelligence Application or the CARD system, especially if they are a "regular customer" of sorts with the Police, worth a shot.

Am I all of a sudden a police officer?

If you were you'd be much better equipped than most, what with your black helicopters... Didn't meant to offend John, just wanted to clarify that the Police have a lot of resources at their disposal in terms of databases that could be used to aid an investigation.

No offence taken,

VodafoneCB

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#673619 17-Aug-2012 10:23

johnr: 3 Months in front end systems before heading off to data warehouse and INFO is not as easy to get

Hi all,

unsurprisingly (again!) John was on the right track, ive just met with our Liaison team who handle these investigations for Vodafone, when requested by the police and other agencies.
They have confirmed that the info becomes increasingly difficult to source as time goes on and for this reason the information needs to be sought ASAP. Theres no hard and fast time frame (at this point in the conversation we veered off into Acronyms and compliance issues that I can’t really pretend to have understood) but if its already been 8months its unlikely that we could easily regather the information.

Chris
^CB

Vodafone staff. You'll see me on the @vodafoneNZ twitter account and Vodafone NZ facebook page signing off as ^CB

freitasm

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#673625 17-Aug-2012 10:38

johnr: I can't answer for the NZ police

Sure can't but the OP asked if the information exists. That's all.

johnr:
kingjj:
johnr: I am guessing the Police already know it's a prepay number with No details

Perhaps, but that doesn't mean that the number can't be linked to someone via the National Intelligence Application or the CARD system, especially if they are a "regular customer" of sorts with the Police, worth a shot.

Am I all of a sudden a police officer?

No, the OP was just saying if the number has been previously used to commit an offence, then it would be flagged by the police at some point.

VodafoneCB is on the track - there's a fraud team (as there is one at Telecom, Trade Me and other similar companies). Let's see what comes back from the query about processes.

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