notna:richms: So what was the problem after all that 6 days?
They would not tell me, only that it was maintenance/and or upgrades to the network.
I wonder if it was the same problem my parents had a while ago where it wouldn't get onto the network because of some issue with the account itself - something to with synchronising the account information and some other server but in the end it all was fixed up. Regarding tech support - in an ideal world all call centre should be cross trained to not only deal with mobile issues but also internet connection issues too.