The phone didn't allow callers to hear me, unless I talked via speakerphone.
The store I purchased it from sent it to the Vodafone repair centre, they did a factory reset.
It came back - and guess what? It kept doing the same thing.
I then rang Vodafone, who denied it was their fault and blamed Apple.
So I called Apple over in Aussie, who told me to send it to them...
I did - and received a new phone (not refurb).
...same problem surfaced.
So I sent it back to Apple... who send me another brand new one.
This time people could hear me, but I couldn't hear them. *sigh*
So back the phone went to Apple, who sent me a new one.
This time it went back to replicating the original fault.
So back to Apple it went - and another brand new phone was sent to me.
Guess what? Same issue.
So I 'politely' called Vodafone again, who said they'd reset my profile just to appease me.
And guess what? It's been fine ever since.
The point I'm making (all be it in a convoluted manner) is that I didn't receive a refurbished phone at any point by dealing directly with Apple. BUT - before you go through them, you should go through the Vodafone repairer first - if they can't sort you out. Apple will :)
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