Apple Protection Plan

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nathan

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#876997 14-Aug-2013 11:26

Don't you feel you're paying good money for a warranty you already have?

gehenna

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#877011 14-Aug-2013 11:33

Buy the warranty if your time is worth more to you than the long winded process you'll have to go through to get Apple to honour the NZ CGA. Don't buy it if you think you can handle being without your device for the duration of that process which could potentially take weeks to months to complete.

einsteinsboi

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#877060 14-Aug-2013 12:09

nathan: Don't you feel you're paying good money for a warranty you already have?

I feel I'm paying good money for peace of mind and for convenience. As mentioned the NZ CGA process can take a while to go through I've heard. I've never engaged in it so not sure how long it would take, but I know that if something happens I want it fixed fast, and I would end up paying out of pocket rather than waiting for a long time. In addition, I travel a lot, and I use my Macbook for my business, and I would be in dire straits if it up and died while I was outside NZ and I had no warranty coverage. So it's peace of mind I'm paying for, and in the grand scheme of things that's priceless to me.

gehenna

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#877084 14-Aug-2013 12:23

einsteinsboi: while I was outside NZ and I had no warranty coverage. So it's peace of mind I'm paying for, and in the grand scheme of things that's priceleess to me.

That's the other thing I was going to mention. While AppleCare Protection Plans are region specific and certain types of issues can't (technically but not always in practise) be addressed outside the country of purchase, you'd be looked on more favourably overseas if you do have APP than if you don't at all.

sdav

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#878181 14-Aug-2013 16:05

Has anyone dealt with Apple using the CGA? A bit OT but I would be interested to see how they got on.

Even paying Apple to get things fixed isn't bad. Last year I needed my iPhone home button fixed. Used the Apple service where they send you a new phone and you send your old one back. Kind of expensive compared to just getting the button fixed locally but you get a new (refurbished) phone.

alasta

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#884996 26-Aug-2013 21:53

I came across this interesting page today which summarises the difference between the standard warranty, Applecare warranty, and CGA coverage.

http://www.apple.com/nz/legal/statutory-warranty/

One thing that hasn't been mentioned in this thread is the express replacement service which is available at no charge for devices covered by Applecare. For those of us who rely on our devices daily for business this is definitely a drawcard.

CYaBro

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#885053 26-Aug-2013 23:08

And of ourse a business purchase isn't covered by the cga so AppleCare makes sense.

Opinions are my own and not the views of my employer.

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tdgeek

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#885060 26-Aug-2013 23:35

alasta: I came across this interesting page today which summarises the difference between the standard warranty, Applecare warranty, and CGA coverage.

http://www.apple.com/nz/legal/statutory-warranty/

One thing that hasn't been mentioned in this thread is the express replacement service which is available at no charge for devices covered by Applecare. For those of us who rely on our devices daily for business this is definitely a drawcard.

Example: iPhone 5 sticky home button, 4 months old, no APP. Called a dude at 9am, he was in Texas, Express Replacement Phone arrived from Sydney about 2pm next day. Thats without AppleCare. IIRC isn't there a walk in walk out with a new device under APP?

alasta

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#885113 27-Aug-2013 08:42

tdgeek:
alasta: I came across this interesting page today which summarises the difference between the standard warranty, Applecare warranty, and CGA coverage.

http://www.apple.com/nz/legal/statutory-warranty/

One thing that hasn't been mentioned in this thread is the express replacement service which is available at no charge for devices covered by Applecare. For those of us who rely on our devices daily for business this is definitely a drawcard.

Example: iPhone 5 sticky home button, 4 months old, no APP. Called a dude at 9am, he was in Texas, Express Replacement Phone arrived from Sydney about 2pm next day. Thats without AppleCare. IIRC isn't there a walk in walk out with a new device under APP?

Interesting. The support pages linked above are pretty clear that the express replacement is free for Applecare holders, but attracts a fee ($55 I think) under standard warranty service. If they didn't charge you the $55 fee then perhaps they were just going the extra mile to keep you happy? Or maybe the policy has changed since you had the repair done?

The walk in/walk out service sounds great as it would save having to wait for a replacement to be couriered, but I couldn't see any mention of this on the support pages.

tdgeek

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#885118 27-Aug-2013 08:54

alasta:
tdgeek:
alasta: I came across this interesting page today which summarises the difference between the standard warranty, Applecare warranty, and CGA coverage.

http://www.apple.com/nz/legal/statutory-warranty/

One thing that hasn't been mentioned in this thread is the express replacement service which is available at no charge for devices covered by Applecare. For those of us who rely on our devices daily for business this is definitely a drawcard.

Example: iPhone 5 sticky home button, 4 months old, no APP. Called a dude at 9am, he was in Texas, Express Replacement Phone arrived from Sydney about 2pm next day. Thats without AppleCare. IIRC isn't there a walk in walk out with a new device under APP?

Interesting. The support pages linked above are pretty clear that the express replacement is free for Applecare holders, but attracts a fee ($55 I think) under standard warranty service. If they didn't charge you the $55 fee then perhaps they were just going the extra mile to keep you happy? Or maybe the policy has changed since you had the repair done?

The walk in/walk out service sounds great as it would save having to wait for a replacement to be couriered, but I couldn't see any mention of this on the support pages.

I did pay the fee, it was $49 I think or similar. I cannot recall where, but I am sure someone said that if you are under warranty they can repair a device as BAU, but a benefit of Applecare is the walk in walk out, this is why I assumed that even though it does not override the CGA, or stabndatrd warranty, it offers more.

Kyanar

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#886595 29-Aug-2013 15:37

alasta:
tdgeek:
alasta: I came across this interesting page today which summarises the difference between the standard warranty, Applecare warranty, and CGA coverage.

http://www.apple.com/nz/legal/statutory-warranty/

One thing that hasn't been mentioned in this thread is the express replacement service which is available at no charge for devices covered by Applecare. For those of us who rely on our devices daily for business this is definitely a drawcard.

Example: iPhone 5 sticky home button, 4 months old, no APP. Called a dude at 9am, he was in Texas, Express Replacement Phone arrived from Sydney about 2pm next day. Thats without AppleCare. IIRC isn't there a walk in walk out with a new device under APP?

Interesting. The support pages linked above are pretty clear that the express replacement is free for Applecare holders, but attracts a fee ($55 I think) under standard warranty service. If they didn't charge you the $55 fee then perhaps they were just going the extra mile to keep you happy? Or maybe the policy has changed since you had the repair done?

The walk in/walk out service sounds great as it would save having to wait for a replacement to be couriered, but I couldn't see any mention of this on the support pages.

Walk in walk out replacement is available... but only at Apple stores. As New Zealand has none of those, we cannot take advantage of that service.

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