Unable to get internet for nearly 5 months?!

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#1062901 10-Jun-2014 21:38

randomusername: Cool I've PMed you now. The absolute winners at vodafone have sent us a 1gb data stick instead of the promised 5gb. Hooray.

PM me the Mobile number for the stick and I'll take a look, I'm here until 11.

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randomusername

38 posts

Geek

#1063015 10-Jun-2014 22:23

Andib I've PMed you.

TimA thanks for your insight, hopefully it'll be resolved easily :)

Honestly I hope Chorus are actually at work in our neighbourhood installing more ports. It'll be great!

brettw72

4 posts

Wannabe Geek

#1066497 16-Jun-2014 10:53

bales: if possible run cable from neighbours router to your place and share cost.

I have just helped a friend with this exact issue. The garden shed had power so put a switch in there and ran cable from house to shed, and from neighbour to the shed.

Presume a short term solution so just ran cable along base of fences and held it down with weedmat pegs.

A couple years ago I did a farmer friend with a pair of 5ghz wireless recievers at 1 km distance.

In fact farmer groups are doing this now, with one group of 9 farmers jumping of a farmer by the main road, and going up a valley for 5kms. They put in their own tower. For a farmer this is a doddle.
The main bottle neck is when the kids come home for holidays. It grinds to a halt!

quickymart

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#1066887 16-Jun-2014 18:37

So OP, what happened in the end?

randomusername

38 posts

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#1067076 16-Jun-2014 21:42

So after some crazy to and fro'ing with vodafone we finally got some internet sorted in the form of data sticks. The first data stick we were sent wasn't activated or something and didn't exist, someone literally forgot to do it before they sent it out. Then we had to call up again and be put through to so many different people before someone finally said we need to go to the vodafone store and quote this number we got given and they'll sort everything out. Finally got a data stick and we're online but it's only 1GB and slow as hell, but can't complain right? No news about whether chorus is actually doing work on adding more ports on our street or not though. All I can take from this is that vodafone is helpful and so ready to take our money, but damn is it a nightmare trying to sort out any issues you have with them. I have had 3 friends quit working after they've had enough of the customer service side of things there due to the poor organisation. They weren't kidding!

quickymart

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#1067143 16-Jun-2014 22:44

randomusername: I have had 3 friends quit working after they've had enough of the customer service side of things there due to the poor organisation. They weren't kidding!

I can vouch for that - and I worked at TCL Faults.

randomusername

38 posts

Geek

#1074474 25-Jun-2014 18:29

Something weird happened today. Some guy came to the house from Chorus to connect us to VDSL, spent over an hour at the house and working on the wall sockets. Then went outside to connect at the cabinet but then came back and said Vodafone cancelled the order. Then when we called vodafone they said there has been a mistake and the guy came to the wrong house and we're put back on a waiting list. Unbelievable situation, the amount of mistakes that have been made are ridiculous.

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nigelj

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#1074485 25-Jun-2014 18:35

randomusername: Something weird happened today. Some guy came to the house from Chorus to connect us to VDSL, spent over an hour at the house and working on the wall sockets. Then went outside to connect at the cabinet but then came back and said Vodafone cancelled the order. Then when we called vodafone they said there has been a mistake and the guy came to the wrong house and we're put back on a waiting list. Unbelievable situation, the amount of mistakes that have been made are ridiculous.

On the plus side, you've just had $150 of wiring work done. But yes, shocking.

randomusername

38 posts

Geek

#1074492 25-Jun-2014 18:53

Oh also when the modem is connected now the WAN light is on so we have a connection but apparently not hooked up at the cabinet? What is this insanity

Coil

6614 posts

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#1074493 25-Jun-2014 18:55

randomusername: Oh also when the modem is connected now the WAN light is on so we have a connection but apparently not hooked up at the cabinet? What is this insanity

WAN light = DSL is up.

PM me and ill look again.

Coil

6614 posts

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#1074495 25-Jun-2014 19:00

Found it.

Looks like its still a port waiter for a VDSL port. They didnt move the queue around. That i think you are the only one waiting by the looks of it.

Cheers

nakedmolerat

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#1074537 25-Jun-2014 20:35

TimA: Found it.

Looks like its still a port waiter for a VDSL port. They didnt move the queue around. That i think you are the only one waiting by the looks of it.

Cheers

Do you mean OP can get ADSL now?

Coil

6614 posts

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Inactive user

#1074539 25-Jun-2014 20:36

nakedmolerat:
TimA: Found it.

Looks like its still a port waiter for a VDSL port. They didnt move the queue around. That i think you are the only one waiting by the looks of it.

Cheers

Do you mean OP can get ADSL now?

No ports at all.
They ordered VDSL

sbiddle

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#1074542 25-Jun-2014 20:42

nakedmolerat:
TimA: Found it.

Looks like its still a port waiter for a VDSL port. They didnt move the queue around. That i think you are the only one waiting by the looks of it.

Cheers

Do you mean OP can get ADSL now?

I think they've always been able to get ADSL but wanted VDSL which by the sounds of it was a port waiter probably for a linecard install.

Coil

6614 posts

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Inactive user

#1074543 25-Jun-2014 20:44

sbiddle:
nakedmolerat:
TimA: Found it.

Looks like its still a port waiter for a VDSL port. They didnt move the queue around. That i think you are the only one waiting by the looks of it.

Cheers

Do you mean OP can get ADSL now?

I think they've always been able to get ADSL but wanted VDSL which by the sounds of it was a port waiter probably for a linecard install.

Waiter for both :/

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