Unable to get internet for nearly 5 months?!

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38 posts

Geek

#1074883 26-Jun-2014 11:05

So what exactly is going on then? How come some guy came to our place and almost got us online? If there are no ports how can any of this happen? also anyone know about the work being done in the area?

Coil

6614 posts

Uber Geek
Inactive user

#1074885 26-Jun-2014 11:07

randomusername: So what exactly is going on then? How come some guy came to our place and almost got us online? If there are no ports how can any of this happen? also anyone know about the work being done in the area?

No idea why, Ill call chorus later on when im at work and see.
Why someone came over, IDK. The order has no errors as is 100% correct.
No work to up[grade the xDSL gear. Fibre will be going in soon so not viable to splash 60k at a new line card.

randomusername

38 posts

Geek

#1075028 26-Jun-2014 14:19

Should have slipped the chorus guy a hundy when he was here and told him to connect us anyway

pjamieson

441 posts

Ultimate Geek

Trusted

Chorus

#1076193 28-Jun-2014 18:45

All my investigations/internal conversations show there are spare Broadband ports on the cabinet, but not spare VDSL ports. All waiters are currently VDSL waiters, awaiting a new card (not sure if there is capacity for that). I've advised the OP of this over the last few weeks and asked for a reference number for the order to ensure it is an EUBA New Connection. Or to cancel the previous order and place a new order (ensuring it is for ADSL2+).

If I'm supplied with something I can use to find the order, I'll follow up with the team.

randomusername

38 posts

Geek

#1076381 29-Jun-2014 08:25

Hi did the number I send you work? We have no other reference number :( I honestly have no idea what other numbers to supply. Surely our address and that phone number I gave you were enough? Wouldn't mind being on broadband rather than VDSL. How can I get a OOT Id or ASID?

randomusername

38 posts

Geek

#1076620 29-Jun-2014 17:45

Thank you very much. Looking forward to some favourable results!

sbiddle

30853 posts

Uber Geek

Retired Mod

Trusted

Biddle Corp

Lifetime subscriber

#1076640 29-Jun-2014 18:50

So the issue is pretty much as summarised very on in this thread - no VDSL2 due to a lack of ports but ADSL2+ is available to anybody in the area.

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Coil

6614 posts

Uber Geek
Inactive user

#1076664 29-Jun-2014 19:55

sbiddle: So the issue is pretty much as summarized very on in this thread - no VDSL2 due to a lack of ports but ADSL2+ is available to anybody in the area.

Seems to be. We got the indication it was a waiter for both. I can change your order to ADSL if it isnt already.

randomusername

38 posts

Geek

#1076678 29-Jun-2014 20:28

Would like to order whatever will get us internet ASAP. Why did vodafone not tell us that we could get ADSL when we asked for any form of internet? They couldn't even provide dial up or a landline for us!

Coil

6614 posts

Uber Geek
Inactive user

#1076682 29-Jun-2014 20:37

randomusername: Would like to order whatever will get us internet ASAP. Why did vodafone not tell us that we could get ADSL when we asked for any form of internet? They couldn't even provide dial up or a landline for us!

Dont speculate or question what Vodafone have done without knowing whats behind it. I will be looking into on Monday. By the way. There is a POTS service at your house currently.

Batman

Mad Scientist
29766 posts

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Trusted

Lifetime subscriber

#1076692 29-Jun-2014 21:07

randomusername: Would like to order whatever will get us internet ASAP. Why did vodafone not tell us that we could get ADSL when we asked for any form of internet? They couldn't even provide dial up or a landline for us!

umm ... but but GZ told you that you could ;p

randomusername

38 posts

Geek

#1076834 30-Jun-2014 09:25

As good as all this sounds, we've been given the run around so much it's almost unbearable. Hard to believe we can get internet still. Oh also what is POTS?

linw

2849 posts

Uber Geek

#1076915 30-Jun-2014 11:17

Plain old telephone service!

randomusername

38 posts

Geek

#1077275 30-Jun-2014 19:23

Nope, no phone line :(

Coil

6614 posts

Uber Geek
Inactive user

#1077283 30-Jun-2014 19:46

randomusername: Nope, no phone line :(

Want to keep VDSL order processing or cancel that and go with ADSL? As advised here has free ports for ADSL. Cant guarantee but a reliable source has advised.

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