Rubber banding in game/on peak packet loss

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Rubber banding in game/on peak packet loss

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344 posts

Ultimate Geek

Trusted

#1112796 21-Aug-2014 13:09

also, user @jihadnz appears to have a different issue than the others with regards to gaming performance and is being looked at from a different angle

4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

linw

2849 posts

Uber Geek

#1112843 21-Aug-2014 14:34

@FlameBeard. I'm on 30/10 UFB. I'm not a gamer but, out of curiosity, I just ran the pings to 103.10.125.1.

My ping times are quite a bit longer than yours e.g. hop 2 28ms, hop 3 16ms, hop 4 16ms, hop 5 38ms, hop 6 65ms.

If this input is any use I can try again tonight. Apologies if I am just wasting your time or muddying the waters.

FlameBeard

344 posts

Ultimate Geek

Trusted

#1112939 21-Aug-2014 16:21

Can you please post or pm the entire tracert to me please?

linw

2849 posts

Uber Geek

#1113147 21-Aug-2014 20:43

PM sent.

FlameBeard

344 posts

Ultimate Geek

Trusted

#1113154 21-Aug-2014 21:02

linw: PM sent.

thank you for your help

FireEngine

1223 posts

Uber Geek

Trusted

#1113156 21-Aug-2014 21:04

FireEngine: I'll take a look....

Hi all, so the Network architects and CTO have taken a look at this. We've identified some actions to take, both permanent and interim to bring the gaming experience back up to where we want it to be. we would still like as much data to be collected by Flamebeard as possible so that we can be sure the fix is a good match for the issue so please assist him if you are able.

I'll post back here with timescales on the permanent fix but I'd hope the interim actions are in place within 24-48hrs, I'll post back here when they are in or if those estimates aren't correct.

Thanks for all your patience so far.

Regards FireEngine

FlameBeard

344 posts

Ultimate Geek

Trusted

#1113157 21-Aug-2014 21:08

At this stage only one user has messaged me, and its not even been someone who has complained. Thus I get the feeling that I will be collecting data tomorrow night also haha.

Quic Broadband

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linw

2849 posts

Uber Geek

#1113251 22-Aug-2014 08:41

Just let me know if you want more testing.

FlameBeard

344 posts

Ultimate Geek

Trusted

#1113527 22-Aug-2014 16:06

any more takers for some testing tonight, please let me know.

brookz

215 posts

Master Geek

#1113839 22-Aug-2014 22:51

I only seem to have a problem to AU Heroes of Newerth.

C:\Users\Brooks>tracert 210.50.4.27

Tracing route to 27.ipgn.com.au [210.50.4.27]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms Orcon.Home [192.168.20.1]
2    25 ms     4 ms     9 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1
]
3     4 ms     4 ms    14 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4     4 ms    31 ms     6 ms 121.99.12.0
5    27 ms    28 ms    27 ms p17746.syd.equinix.com [202.167.228.93]
6    27 ms    27 ms    28 ms p9443.syd.equinix.com [202.167.228.33]
7    27 ms    27 ms    29 ms ae4.csr02.masceqx.nsw.m2core.net.au [203.134.2.2
53]
8    42 ms    41 ms    42 ms xe-0-2-0.csr01.melbpri.vic.m2core.net.au [203.13
4.2.242]
9    39 ms    39 ms    39 ms ae10.per01.melbpri.vic.m2core.net.au [203.134.24
.10]
10    39 ms    47 ms    41 ms 210.50.0.14

^ it just times out after the last hop.

gunlok1019

4 posts

Wannabe Geek

#1114107 23-Aug-2014 15:19

brookz: I only seem to have a problem to AU Heroes of Newerth.

C:\Users\Brooks>tracert 210.50.4.27

Tracing route to 27.ipgn.com.au [210.50.4.27]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms Orcon.Home [192.168.20.1]
2    25 ms     4 ms     9 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1
]
3     4 ms     4 ms    14 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4     4 ms    31 ms     6 ms 121.99.12.0
5    27 ms    28 ms    27 ms p17746.syd.equinix.com [202.167.228.93]
6    27 ms    27 ms    28 ms p9443.syd.equinix.com [202.167.228.33]
7    27 ms    27 ms    29 ms ae4.csr02.masceqx.nsw.m2core.net.au [203.134.2.2
53]
8    42 ms    41 ms    42 ms xe-0-2-0.csr01.melbpri.vic.m2core.net.au [203.13
4.2.242]
9    39 ms    39 ms    39 ms ae10.per01.melbpri.vic.m2core.net.au [203.134.24
.10]
10    39 ms    47 ms    41 ms 210.50.0.14

^ it just times out after the last hop.

normally means those hops don't respond to ping.

brookz

215 posts

Master Geek

#1114796 24-Aug-2014 21:17

even face book is laggy tonight

FireEngine

1223 posts

Uber Geek

Trusted

#1114826 24-Aug-2014 22:07

brookz: even face book is laggy tonight

Our traffic looks normal, no congestion. I have reports from some gamers that BattleNet is being DDOS'd, could be spilling over to affect other US traffic.

Regards FireEngine

Eoinjames2012

7 posts

Wannabe Geek

#1118996 31-Aug-2014 15:48

Can you guys try something for me please? This seems to have worked for me and I have had no issues since.

1. Go to 192.168.20.1
2. Log in to your modem using Admin as username and password.
3. Go to Advanced Setup
4. Go to DNS Proxy
5. Disable DNS Proxy
6. Apply/Save
7. Reboot Modem
8. Reboot Computer.

Test services that were previously rubber banding.

FlameBeard

344 posts

Ultimate Geek

Trusted

#1119555 1-Sep-2014 13:03

Eoinjames2012: Can you guys try something for me please? This seems to have worked for me and I have had no issues since.

1. Go to 192.168.20.1
2. Log in to your modem using Admin as username and password.
3. Go to Advanced Setup
4. Go to DNS Proxy
5. Disable DNS Proxy
6. Apply/Save
7. Reboot Modem
8. Reboot Computer.

Test services that were previously rubber banding.

has anyone tried this with any success?

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