Poor ADSL connection in town

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coffeebaron

6232 posts

Uber Geek

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#1718775 11-Feb-2017 21:46

Your connection is Exchange feed, no cabinet. You are approx. 1.5km from exchange, so no VDSL. Certainly the 400Kbps upstream is an issue, so internal wiring is most likely a factor. Being on ULL gear will give you better speed than Chorus gear, provided your line is in good shape.

Either get you wiring looked at and master filter installed, or best option of course is fibre.

I'd personally take landlord to tenancy tribunal if they impede your request for fibre. They are there to serve you and should not in any way hinder your ability to have suitable telecommunications service delivered.

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Ladygrace

22 posts

Geek

#1718777 11-Feb-2017 21:50

coffeebaron:

Your connection is Exchange feed, no cabinet. You are approx. 1.5km from exchange, so no VDSL. Certainly the 400Kbps upstream is an issue, so internal wiring is most likely a factor. Being on ULL gear will give you better speed than Chorus gear, provided your line is in good shape.

Either get you wiring looked at and master filter installed, or best option of course is fibre.

I'd personally take landlord to tenancy tribunal if they impede your request for fibre. They are there to serve you and should not in any way hinder your ability to have suitable telecommunications service delivered.

Thank you so much for this. yes i am getting the information needed to get consent for fiber, but i haven't been given the full instructions on it. Will have to wait until Monday to hear back what the process is to do so it can be fixed.

Thanks again for checking it out as it has been impossible to check myself. I will try update what happens when i hear back :)

Jedsdad

120 posts

Master Geek

#1718803 12-Feb-2017 00:45

Two things you could do:

Find the closest jackpoint in the flat to the lead in cable and connect the modem to that and check the modem performance.

Check all the jackpoints to ensure no wires have popped off, generally they can be accessed by undoing 2 screws.

If you have the correct tool or borrow one you could try re-terminating all the wires in each jackpoint.

All the above is presuming that the jackpoints have been daisy chained one after the other.

Is there another little box in the ceiling or somewhere and the cables for each jackpoint fan out from there.

There are a myriad of different ways they could have been installed and possibly at different times too as each installer does it differently.

I did that in my old place as it made it easier to install jackpoints into multiple rooms.

Sometimes too it is just a matter of changing the jackpoint you normally use.

As for the cable between the modem and jackpoint, has that been replaced?

Ladygrace

22 posts

Geek

#1718865 12-Feb-2017 10:45

Jedsdad:

Two things you could do:

Find the closest jackpoint in the flat to the lead in cable and connect the modem to that and check the modem performance.

Check all the jackpoints to ensure no wires have popped off, generally they can be accessed by undoing 2 screws.

If you have the correct tool or borrow one you could try re-terminating all the wires in each jackpoint.

All the above is presuming that the jackpoints have been daisy chained one after the other.

Is there another little box in the ceiling or somewhere and the cables for each jackpoint fan out from there.

There are a myriad of different ways they could have been installed and possibly at different times too as each installer does it differently.

I did that in my old place as it made it easier to install jackpoints into multiple rooms.

Sometimes too it is just a matter of changing the jackpoint you normally use.

As for the cable between the modem and jackpoint, has that been replaced?

Replaced the Modem as i borrowed one from a friend last night, tested different cables and also tested other jack points. They will all be daisy chained for sure for this type of flat.

I am starting to have a suspicion that when they installed the alarm they ruined the wiring. As the first phone jack if i am not mistaken it the one hidden away in the cupboard which has all the Ethernet port splitting off to each room so it was meant to have the router in there. The phone jack in that Cupboard has been cut which i was told because of the alarm constantly going off so they most likely done a crap repair job.

Spyware

3761 posts

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Lifetime subscriber

#1718872 12-Feb-2017 11:10

The point is that if an alarm was installed then a master splitter filter should be installed to isolate the circuit from the modem. Not possible for an inline filter at modem to solve this problem.

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RunningMan

8955 posts

Uber Geek

#1718873 12-Feb-2017 11:26

Ladygrace:[snip]

I am starting to have a suspicion that when they installed the alarm they ruined the wiring. As the first phone jack if i am not mistaken it the one hidden away in the cupboard which has all the Ethernet port splitting off to each room so it was meant to have the router in there. The phone jack in that Cupboard has been cut which i was told because of the alarm constantly going off so they most likely done a crap repair job.

This is very likely the cause. At 1.5km from the exchange, your attenuation of 43dB seems very high, probably artificially increased by the poor internal wiring. A master splitter will bypass all this mess, and is the easiest and quickest solution. As it's the wiring that belongs to the premises, see if the landlord will foot the bill....

richms

28172 posts

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#1718876 12-Feb-2017 11:40

If it was fine before the alarm was installed, and if the landlord asked for the alarm to be installed then I would put it back on them that the alarm install has broken the internet and they either need to get them back at their cost to unbreak it, or else consent to the fiber install ASAP since its their fault you have no usable internet.

Richard rich.ms

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Ladygrace

22 posts

Geek

#1718877 12-Feb-2017 11:57

richms:

If it was fine before the alarm was installed, and if the landlord asked for the alarm to be installed then I would put it back on them that the alarm install has broken the internet and they either need to get them back at their cost to unbreak it, or else consent to the fiber install ASAP since its their fault you have no usable internet.

I am unsure when the alarm was installed since i have just moved in. Will have to wait until monday to hear back for info what will happen. And the landlord takes an extra day to respond to stuff ontop from what i know.

Ladygrace

22 posts

Geek

#1720739 15-Feb-2017 17:37

Got the issue fixed although the speeds are still pretty slowish for ADSL but completely use able now.

Turned out that the Master splitter wasn't even connected (We think someone cut it). My guess it was linked to the alarm and they wanted to stop it from sending an alarm out so they cut all the wires for it.

All the connectors got replaced at the street and the entry to the flat and at the exchange they changed the connection there so the issue is pretty much resolved. Now to wait for approval for Fiber.

Thank you for all the help guys

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