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Dochart
804 posts

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  #2499831 6-Jun-2020 18:20
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Linux:

@Dochart This test was done on the North Power fibre network and tested to the 2degrees Auckland server as I would not test off-net



So are you with Orcon?




JD




Linux
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  #2499839 6-Jun-2020 18:29
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Dochart:
Linux:

 

@Dochart This test was done on the North Power fibre network and tested to the 2degrees Auckland server as I would not test off-net

 



So are you with Orcon?

 

@Dochart nope 2degrees as mentioned on my post before


Dochart
804 posts

Ultimate Geek


  #2499843 6-Jun-2020 18:37
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@Linux

My bad. I assume you were with one of the Vocus ISP’s as majority of us not based in Auckland and Christchurch have been having issues with getting gigabit speeds using VocusgroupNZ servers but I can get gigabit speeds no problem when testing other ISP’s speed test server.

There must be some bottleneck that has been going on forever that is causing these issues. If I can gigabit speeds using other ISP’s speed test servers then I should be able to get gigabit speeds with my current ISP Orcon.

Oh well probably will either switch to Spark or 2degrees when my contract is over.




JD




  #2499845 6-Jun-2020 18:49
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Dochart:
If I can gigabit speeds using other ISP’s speed test servers then I should be able to get gigabit speeds with my current ISP Orcon.

 

not if the server has a low bandwidth connection which cant handle multiple gig connections at the same time.

 

just sounds like a poorly configured speedtest server if your able to get line speed to others.

 

and your going to switch ISP's because you cant get line speed to their speed test server but can to others?


Dochart
804 posts

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  #2499847 6-Jun-2020 18:58
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Jase2985:

Dochart:
If I can gigabit speeds using other ISP’s speed test servers then I should be able to get gigabit speeds with my current ISP Orcon.


not if the server has a low bandwidth connection which cant handle multiple gig connections at the same time.


just sounds like a poorly configured speedtest server if your able to get line speed to others.


and your going to switch ISP's because you cant get line speed to their speed test server but can to others?



I really hope VocusgroupNZ re-configures their server properly for their customers not based in Auckland and Christchurch.

Not anytime soon. Depends on what deals are on when my contract ends.




JD


  #2499849 6-Jun-2020 19:02
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Dochart:
I really hope VocusgroupNZ re-configures their server properly for their customers not based in Auckland and Christchurch.

 

what does it matter, you know which servers read your speed better than others, just use those.


tanivula
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  #2499874 6-Jun-2020 21:29
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Jase2985:

 

what does it matter, you know which servers read your speed better than others, just use those.

 

 

Kinda derailing this thread, but their helpdesk utilise this as one of the first checks, and it is also mentioned on their help pages (linespeed.nz which is the 2 vocus speedtest servers in NZ).  When I have tested and compared it to testing to the vocus servers from a non vocus connection, the non vocus connection recieves a faster result. I've posted these results in my thread about the strange issuse but just did another comparison below.

 

 

and

 

 

 

 

@nickng77 - unfortunately Orcon won't (and fair enough) provide too much support if you're not using their gear. Unfortunately you might need to ask them to send one out and then carry out some further diagnostics.


 
 
 

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Dochart
804 posts

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  #2499916 6-Jun-2020 21:41
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@nickng77 @tanivula

I don’t think they will fix this issue anytime soon or ever for us who don’t live in Auckland or Christchurch. It’s a shame we can’t get gigabit speeds on their own VocusgroupNZ speed test servers but we can get gigabit perfectly fine using other ISP’s speed test server.

Maybe a person working at Vocus from Geekzone can offer us an explanation why the speed test servers are underpowered for Vocus users outside Auckland and Christchurch.




JD


Dial111
978 posts

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  #2499918 6-Jun-2020 21:49
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Is there a benefit to having full line speed over VG’s test servers as opposed to other isp test servers?

Dochart
804 posts

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  #2499924 6-Jun-2020 22:05
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Dial111: Is there a benefit to having full line speed over VG’s test servers as opposed to other isp test servers?


I would like to know the answer too. I also want to know if the folks that don’t live in Auckland and Christchurch if the quality of Vocus service decreases since they don’t have a VocusgroupNZ speed test server in Wellington and other parts of New Zealand and if this impacts on us in terms of uploading/download information from overseas services e.g Sydney will be slower due to not having a Wellington VocusgroupNZ speed test server.




JD


nickng77

27 posts

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  #2499950 7-Jun-2020 00:54
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tanivula:

Jase2985:


what does it matter, you know which servers read your speed better than others, just use those.



Kinda derailing this thread, but their helpdesk utilise this as one of the first checks, and it is also mentioned on their help pages (linespeed.nz which is the 2 vocus speedtest servers in NZ).  When I have tested and compared it to testing to the vocus servers from a non vocus connection, the non vocus connection recieves a faster result. I've posted these results in my thread about the strange issuse but just did another comparison below.



and



 


@nickng77 - unfortunately Orcon won't (and fair enough) provide too much support if you're not using their gear. Unfortunately you might need to ask them to send one out and then carry out some further diagnostics.



I am in chch, but no matter what servers i use, both using the browser or app, the maximum speed i could get is around 400mbps. Orcon is sending me a router now, so I will give that a go.

michaelmurfy
meow
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  #2499953 7-Jun-2020 01:34
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Can you please create an Ubuntu Linux flash drive and boot into Linux to test?

This sounds like is the same issue that I know a fair few people are having with recent Windows 10 builds.

Edit: after reading more of the thread what router are you actually using right now? This just indeed sound like your router just can’t route Gigabit speeds.




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Mehrts
1063 posts

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  #2499972 7-Jun-2020 09:01
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I usually don't care much for speed test results, however when Linetest is specifically mentioned on Orcon's website to test the speed of your connection, it automatically chooses ONLY the Vocus servers in AK or CH.

 

Click to see full size

 

 

 

As a few of the Vocus customers (myself included) have proven that we can't get anywhere near the expected speed results to Vocus' own servers, it would seem like there is a genuine issue with our internet speeds, when in reality there isn't by testing to other servers using speedtest.net which give the full speed results one would expect. I've tested using various methods including broswer-based (MacOS & Windows), Linux CLI, and Apps.

 

However, Mr Joe Average probably isn't tech savvy enough to know that he can choose different servers on another speedtest website, and end up calling customer support and complaining that his speeds are poor and thinking his ISP is somehow not delivering a service that he's paying for.

 

Internet speed tests are always to be taken with a grain of salt, and I only use them for very rough troubleshooting if required, and I make sure to test against a bunch of servers all over the place to get a more accurate picture as to what's going on.


compound
88 posts

Master Geek


  #2499975 7-Jun-2020 09:29
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I am 160km from Auckland so I would not term myself as living anywhere near Auckland. Never had slow speed tests based on Vocus servers vs any other server. I am running on outdated Win7 though.


dt

dt
1152 posts

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  #2500005 7-Jun-2020 11:28
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Dochart:
Dial111: Is there a benefit to having full line speed over VG’s test servers as opposed to other isp test servers?


I would like to know the answer too. I also want to know if the folks that don’t live in Auckland and Christchurch if the quality of Vocus service decreases since they don’t have a VocusgroupNZ speed test server in Wellington and other parts of New Zealand and if this impacts on us in terms of uploading/download information from overseas services e.g Sydney will be slower due to not having a Wellington VocusgroupNZ speed test server.

 

 

 

Apologies if I've made the wrong assumption, I think hes asking why is it so important that you to get line speed to the vocus servers

 

Not being able to get line speed to the vocus speed test server has zero impact on your connections performance nor does it indicate a wider problem with vocus's network, I believe its something wrong with the server

 

if you can get gig to other servers its an indication there is nothing wrong with your connection or their network, if you couldn't get gig to any server at all their *could* be a problem with your connection or their network

 

I only get 500~ to vocus speed test servers and 950/500 to others, Im with orcon and I downloaded battlefield last night and it completely maxed out my connection, it blew my mind.. first time ive actually seen the connection fully saturate 

 

 

 

Click to see full size


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