no mms no pxt aaarrgh!!!

Forums › One New Zealand (including Vodafone, WxC, Farmside) › no mms no pxt aaarrgh!!!

jjj666

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#19227 10-Feb-2008 16:29

hey guys i got a motorola v525 off trademe a couple of months ago so i could send pxts but nothin!vodafone shop says all settings are there but still nothing!!they say it should work BUT it DOESNT!!!i resigned myself to the fact the phone must be broken so purchased a brand new 3G samsung z240 from parallel imports!!still no pxts!!!aaarrrgh!!!went to configuration settings on vodafone website but they dont have this model phone on it!!!SOMEONE PLEASE HELP ME!!!!!!!

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#109675 10-Feb-2008 16:38

Did you contact Parallel import for help on setting it up?

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jjj666

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#109677 10-Feb-2008 16:47

not yet dude!!thats my next mission if i get no joy from here!!!

cranz

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#109680 10-Feb-2008 16:55

Have you tried contacting Vodafone Customer services on 777 to see if your connection is provisioned for MMS?

freitasm

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#109684 10-Feb-2008 17:05

Another thing to try is to borrow a friend's phone that you know for sure can send MMS. Insert your SIM card and try sending a MMS. If it works then it's your handset. If it doesn't work then it's your account configuration.

If it doesn't work, when you call 777 ask if your SIM card have access to the * APN.

If it works then you can copy the MMS configuration from your friend's handset, or go back to the store where you bought the handset and ask them to configure it for you.

johnr

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#109686 10-Feb-2008 17:08

Easy put your SIM in a handset that you know has no issues with PXT!! If it works then its a handset issue!

Are you prepay or On Acc?

jjj666

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#109688 10-Feb-2008 17:09

she was no help mate!!sent a few configurations for some different samsung mobiles but none of them worked!!!

jjj666

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#109689 10-Feb-2008 17:15

i am on prepay at the moment!my mate has a samsung albeit a different model and he tried to set it but it didnt work!!would his configurations work on my phone anyway seeing as theyre different models??

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freitasm

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#109693 10-Feb-2008 17:26

You have to concentrate on your problem first - you can't handle two problems.

As suggested before, borrow a phone you know can send and receive MMS. Then insert your SIM. If it works it's a configuration problem on your phone. If it doesn't work it's an account configuration problem and you must contact Vodafone.

johnr

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#109694 10-Feb-2008 17:30

jjj666: she was no help mate!!sent a few configurations for some different samsung mobiles but none of them worked!!!

Its so simple if your SIM works in another handset! Go back to the store and advise you want it working! Don't let them push you to Vodafone to resolve the issue!

freitasm

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#109695 10-Feb-2008 17:36

This is the generic information for MMS configuration on Vodafone New Zealand. You can manually enter this on your phone.

This will only work if you know for sure your account is able to send and receive MMS from a handset known to work with MMS. Test as instructed before.

Dratsab

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#109727 10-Feb-2008 19:12

freitasm: You have to concentrate on your problem first - you can't handle two problems.

Splooorf!!

I have to say, I'm both surprised and unsurprised by some of the comments coming out here.

The "unsurprise" comes out of my dealings with First Mobile (no matter which of a number of stores I've been into) which have left me well short of impressed. My main thought in relation to them is that they're interested in selling handsets but not about helpful in regards to them. In line with other comments here, the (often) very young sales staff seem more interested in their own immediate concerns.

But Vodafone themselves are usually really good. In fact, I'm heading off overseas for 6 months soon and Vodafone are literally bending over backwards to be as accommodating as possible for me while I'm away. And I'm not a big spender - I'm on a you choose plan with a few add-ons...

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#109742 10-Feb-2008 20:11

Dratsab: The "unsurprise" comes out of my dealings with First Mobile

The OP bought the first phone secondhand on trademe, and the second from parallel imported. This has nothing to do with First Mobile, and any problems mentioned in this thread should not be attributed to First Mobile (or even to Vodafone, unless the OP completes testing as described by others).

Cheers

jjj666

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#109746 10-Feb-2008 20:28

hey thanx for all your comments guys. i'll try them out and see what happens!!fingers crossed!!WATCH THIS SPACE!!HAHA

jjj666

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#110189 12-Feb-2008 21:06

went to different parallel import store today and asked for help!!he put his sim in my phone and sweet,it sent a pxt!!he said it was a common problem with sim cards!!so off i trot to a vodafone shopand the guy there looks disbelieving!he puts MY sim into his phone and guess what?it pxts!! he did try my sim in another motorola phone and it didnt work!!i told him what P.I. guy told me and he said sims are only trouble in P.I. phones!!but then he would say that wouldnt he!!said as far as vodafone was concerned my sim wasnt faulty cos it worked ONCE in HIS phone and he told me to contact customer service for account information!!!! aaarrrggghhh!!!WHAT NEXT GUYS????????

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#110191 12-Feb-2008 21:09

Contact Vodafone on 777 and ask if your account can access the * APN.

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