[Snap] 2.2Mbit Downstream on Snap

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] 2.2Mbit Downstream on Snap - Help!

si2zle

19 posts

Geek

#142856 26-Mar-2014 22:39

Hey Guys,

I've recently switched to Snap from Slingshot, and have had a Master Filter installed to ensure that there is minimal interference on my line, but I am plagued by slow speeds. As at the time I am typing this I have connected at 2.2Mbit/s down and 864kbit up.

When I check my address on Telecoms address checker it tells me I should get 12 Mbit/s.

The speed that I have been getting has constantly been degrading over the last couple of years - I used to get around 12Mbit and now the highest I see is around 5, and the lowest is around 1.8.

If I have just had a new Master Filter installed and have a new modem, yet the problem persists, can I be safe in saying that it is not something wrong on the premises that is causing this issue? I am wanting to get to the bottom of it but am reluctant to possibly fork out $275 like it states on the Snap website in a possible call out.

Ideas?

- Your ISP and plan - Snap Naked

- Type of connection (ADSL, ADSL2, VDSL) - ADSL2

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin) -
(First column is receive direction, second is send direction)

Signal-to-noise ratio

Line attenuation

- Your general location (or street) - Corner of Trafalgar Street and Forbes Street Royal Oak

- If you are rural or urban - urban

- If you know your connection is to an exchange, cabinet or conklin - No idea

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above - Have done to no avail

PeterReader

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#1013491 26-Mar-2014 22:39

Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

If you are posting regarding DSL speeds please check that

- you have reset your modem and router

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

- you are not being throttled by your ISP due to going over the monthly cap

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

- you read this topic and follow the instructions there.

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

- Your ISP and plan

- Type of connection (ADSL, ADSL2, VDSL)

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

- Your general location (or street)

- If you are rural or urban

- If you know your connection is to an exchange, cabinet or conklin

- If your connection is to a ULL or wholesale service

- If you have done an isolation test as per the link above

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

I recommend you read these two blog posts:

- Is your premises phone wiring impacting your broadband performance? (very technical)

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?

I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.

si2zle

19 posts

Geek

#1013519 26-Mar-2014 23:00

Spectrum and DSL screenshots:

hio77

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Lizard Networks

#1013531 26-Mar-2014 23:14

on the fritz, do you have the performance bar, dragged right the way to stability?

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si2zle

19 posts

Geek

#1013532 26-Mar-2014 23:15

The performance bar is set all the way to max performance unfortunately! I would hate to see what would happen if I moved it to stability haha!

hio77

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#1013536 26-Mar-2014 23:19

si2zle: The performance bar is set all the way to max performance unfortunately! I would hate to see what would happen if I moved it to stability haha!

well, it would explain why your SNR is up so high.

at this point, one thing is pretty clear, you have a wiring issue.

get the master filter installed, did you ask an isp for a Prequal? that should give you a reasonable idea for where your line should be.

your Downstream Attenuation.

without an exact address, looking at around about where you are, you are JUST outside of the VDSL area, which ild put you at about 12-16Mbit. which clearly isnt what your line stats is indicating.

#include <std_disclaimer>

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si2zle

19 posts

Geek

#1013540 26-Mar-2014 23:25

I got coffeebaron to install a master filter last week so I don't think that's the issue :( I just talked to tech support and they think I should be getting at least 10mbit. He is going to put a monitor on the line overnight and see if they can spot anything unusual. Very strange indeed.

hio77

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Lizard Networks

#1013542 26-Mar-2014 23:27

si2zle: I got coffeebaron to install a master filter last week so I don't think that's the issue :( I just talked to tech support and they think I should be getting at least 10mbit. He is going to put a monitor on the line overnight and see if they can spot anything unusual. Very strange indeed.

ah. miss read your first post.

explains why your upload is so strong, clearly there is something on your line that needs a touchup :)

keep at it, snap will get ya sorted. no way should you be getting that low right there.

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si2zle

19 posts

Geek

#1013543 26-Mar-2014 23:28

hio77:
si2zle: I got coffeebaron to install a master filter last week so I don't think that's the issue :( I just talked to tech support and they think I should be getting at least 10mbit. He is going to put a monitor on the line overnight and see if they can spot anything unusual. Very strange indeed.

ah. miss read your first post.

explains why your upload is so strong, clearly there is something on your line that needs a touchup :)

keep at it, snap will get ya sorted. no way should you be getting that low right there.

Thanks for the help! Will let you know how it goes tomorrow

si2zle

19 posts

Geek

#1015157 29-Mar-2014 19:52

They are going to send a chorus technician out to check the line - but if they don't find a fault then it's going to cost $275 - ouch! If coffeebaron installed the Master Filter for me it is very unlikely that the problem is with internal wiring right?

hio77

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Lizard Networks

#1015158 29-Mar-2014 19:55

Indeed. Likelihood of coffebarrons install being.wrong is very slim.

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si2zle

19 posts

Geek

#1015159 29-Mar-2014 19:58

Very well - I shall have them come out and hopefully find something broken that isn't my responsibility haha! Thanks for all the help again!

coffeebaron

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#1015241 29-Mar-2014 22:47

Yup, everything from ETP to your modem is all sweet.

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