HELP: Slingshot VDSL constantly disconnecting & reconnecting

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › HELP: Slingshot VDSL constantly disconnecting & reconnecting

Fizzpop

8 posts

Wannabe Geek

#198799 23-Jul-2016 09:18

Help people,

I feel I am hitting my head ageist a brick wall. as I recently upgraded my internet from ADSL to VDSL as it was slow, now I'm having the problem where I have next to no internet.

I have tried putting another working modem here and still the same thing, I have tried the ethanet cable, still same thing. I would much rather have slow internet then no internet.

I have requested to go back on ADSL but nope not aloud to.

grrrrrrrrrrrrrrrrrrrr. ova it aye.

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414 posts

Ultimate Geek

Trusted

#1597146 23-Jul-2016 09:20

Was a master filter installed when you were connected to VDSL?

Fizzpop

8 posts

Wannabe Geek

#1597148 23-Jul-2016 09:25

ummm unsure.

Chorus come round looked at modem then left.

tripp

3848 posts

Uber Geek

Trusted

Lifetime subscriber

#1597268 23-Jul-2016 14:17

When did you get it installed? We had issue that started on Thursday morning with slingshot fibre dropping and reconnecting every 5 seconds. It was fixed yesterday afternoon by a change on their end.
Could be the same thing as ours was really slow/not working.

Spyware

3762 posts

Uber Geek

Lifetime subscriber

#1597269 23-Jul-2016 14:22

Fizzpop:

ummm unsure.

Chorus come round looked at modem then left.

Maybe start by looking at Chorus map and determining if you are in a VDSL area, https://www.chorus.co.nz/broadband-options/for-business/broadband-map

Then post the attenuation and sync figures from the modem.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

Fizzpop

8 posts

Wannabe Geek

#1597296 23-Jul-2016 15:59

According to that page Im in a area that can get fibre. Am also in a VDSL area. just want to change to ADSL where I had no trouble. I got changed on Wednesday by my choice and have had nothing but trouble. Spoken to 6 people at Slingshot, reconfigured the modem restarted my computer, mobiles, xbox 360, tablet and the modem. Using the yellow ethanet cable, still nothing. In the time i have been writting this it has disconnected 3 times. Over it. im not paying $94 for nothing.

freitasm

BDFL - Memuneh
79270 posts

Uber Geek

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#1597297 23-Jul-2016 16:02

Please post the modem information as requested above.

Fizzpop

8 posts

Wannabe Geek

#1597303 23-Jul-2016 16:19

how do i get thoes figures?

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Note that to use Quic Broadband you must be comfortable with configuring your own router.

Spyware

3762 posts

Uber Geek

Lifetime subscriber

#1597308 23-Jul-2016 16:32

Fizzpop:

how do i get thoes figures?

Advise the modem and I'll read the manual for you.

EDIT: If Slingshot won't switch you back to ADSL (would incur a fee with Chorus) then cancel service (may incur a fee for breaking the contract).

Fizzpop

8 posts

Wannabe Geek

#1597313 23-Jul-2016 16:51

It has written on back VDSL2/ADSL2+ Wifi Modem Router
P/N: VB204W
Power: 12V 1.5A

Jase2985

13459 posts

Uber Geek

ID Verified

Lifetime subscriber

#1597315 23-Jul-2016 16:56

page 95 of the manual, the first place you should look for how to do something on your device

http://www.energyimports.co.nz/_img/VB104W%20VDSL%20User%20Manual.pdf

Fizzpop

8 posts

Wannabe Geek

#1597358 23-Jul-2016 17:28

Spyware

3762 posts

Uber Geek

Lifetime subscriber

#1597368 23-Jul-2016 17:36

Not quite sure how a capture of above helps us other than indicates that you are connecting via wireless. Please explain and advise, hopefully with the relevant numbers from the modem.

Fizzpop

8 posts

Wannabe Geek

#1597376 23-Jul-2016 17:58

It is because I don't know where to find the below

Ross

ADSL2+ sync (Kbps): 11577/945, attenuation (dB): 33.0/16.9, Noise margin (dB): 11.5/11.5

Fizzpop

8 posts

Wannabe Geek

#1597391 23-Jul-2016 18:04

Sorry people, as you can possibly tell i am really frustrated. I don't mean to sound rude.

Spyware

3762 posts

Uber Geek

Lifetime subscriber

#1597396 23-Jul-2016 18:11

Fizzpop:

Sorry people, as you can possibly tell i am really frustrated. I don't mean to sound rude.

You log (default credentials will be in manual on page 10) into the modem http://192.168.1.1

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