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Hawkes Bay
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#15446 10-Jun-2005 10:00

Surely a hardware return involves a clawback of the buydown too.

MFR001

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#15447 10-Jun-2005 10:05

No- dont want to say too much on this open forum, but it dosent I can assue you (small loophole if you know what I mean) the thing is you can then no longer sell that phone as new in theory, so fair enough in a way. Telecom will not pay a second buy down on that ESN either. So if you do reconnect that handset as new, you will get paid comission only for that second comission

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#15457 10-Jun-2005 12:02

Interesting ......

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#15500 11-Jun-2005 20:34

Wow... this is one of the most interesting threads I've seen in these forums! Wish I'd joined earlier!

In the past I've had an extremely bad deal from MFR as an "off the street" customer. Claims of water damage (when I know that wasn't ture), over charging, problems fixed that weren't problems, new problems created during the service, and probably the worst- deletion of data when I knew for a fact that there was no reason for it.

Haven't had to use them for a while... lucky me!

I also recall Accord being a nightmare when they were a separate service agent.

I must say this is consiistant with my experience of most service agents. There was (and perhaps still is) a company called "NeXt" who seemed to like destroying stereos and other household appliances.

Seems to me that being certified means nothing. We're all at the mercy of the service agents, whether we subscribe to Voda, Telecom, or purchase Sony, Aiwa, or whatever...

Perhaps a new service agent will be something that people will choose- whatever the dealer isnstructs us is best!

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#15514 12-Jun-2005 02:17

"In the past I've had an extremely bad deal from MFR as an "off the street" customer. Claims of water damage (when I know that wasn't ture), over charging, problems fixed that weren't problems, new problems created during the service...
I also recall Accord being a nightmare when they were a separate service agent. "

Had issues with both Accord (noteably a A735 taking 4 months for a replacement, dealer held it for 1 month (which required several pushes to even send away)). It And MFR for stating that water damage had occured when it had not, thus voiding the warranty.

Their attitude pisses me off. MFR has the 'well we don't care, you have to use our service' attitude which has resulted me not using them ever since (I'll send my p910 back to China for service).

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MFR001

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#15528 13-Jun-2005 10:16

I am interested to know why the authors of the last two posts think a service agent would deem a device as fluid damaged, when it is not. They dont get paid by the manufacturer for damaged devices and if the customer dosent agree to pay for a repair then they get nothing. I was once a manager of a service agent for Motorola and saw this occurance on a regular basis. Our tech would open a phone and the fluid damage wold be obvious. We would immediately stop work until customer had the chance to view it if necessary. But the amount of very hot nder the collar customers I had to deal with on this issue..... The service agent can only call it like they see it. They have no idea at all about the history of the phone....Not defending MFR as I have plenty of beefs with them myself, but fluid damage is obvious to a tech and as I said he just calls it as he sees it.

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#15535 13-Jun-2005 11:18

I don't know either. Of course there are theories of course about voiding the warranty to earn some extra pocket money, but who knows.

I can verify that the Z600 that I sent to them, had not come into indirect/direct contact with water or any other type of fluid. I cannot say for certain whether it had on the way there (in packaging, DSE sent it).

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tonyhughes

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#15546 13-Jun-2005 12:32

"I can verify that the Z600 that I sent to them, had not come into indirect/direct contact with water or any other type of fluid. I cannot say for certain whether it had on the way there (in packaging, DSE sent it)."

What about humidity or dew? I accept you may not have left your phone out on the front lawn overnight, but what about having the clothes dryer going on a wet day and all the humidity and moisture that produces?

In fact, id wager a very large sum that there is water in the air space you are in right now (just not very much of it), and hence at least -some- water in your phone right now (as there is in mine).

I know that before we moved the dryer to seperated part of the house, our kitchen/lounge/dining areas would all get very very humid.

Could this sort of thing be a factor for some people?

Can very high humidity be enough to generate 'liquid damage'?

Will Shortland St ever be axed?

The answer to these questions and more, later in the thread.

MFR001

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#15548 13-Jun-2005 12:42

Having been in both the service and sales side of things I have heard the it has never been near any fluid so many times it is not funny. It is mor often than not happened and te user has been unaware, eg in same bag as a drink bottle and the bottle has leaked slightly. User in light rain...but none got on the phone...honest. Classic one I had once where a customer was real angry, swore and carried on, then came back a week later and apologised as one of his kids owned up out of the blue to having split something on his phone....it was nice he came back to apologise...lol

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#15552 13-Jun-2005 13:21

I think the problem is that MFR, and Accord in the old days, make the call on water damage with no objectivity... they say it's water damage and there are no tests to prove it is or isn't conclusivley the issue.

I get the feeling MFR are about to get a wake up call, from some of the posts I've seen in these forums... I can't wait! Competition is going to be good!

Ps, when you only have one mobile, and MFR call to say "it's water damage, I'm afraid we're going to have to charge you lots of money!" the cost is usually just a little bit less than the cost of a new phone- that's why I have paid in the past, and I'm sure it's why people get annoyed when they're told that water damage is the problem (and no evidence is produced to confirm it)...

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#15555 13-Jun-2005 13:33

The way they tell if water damage has taken place is , most phones under the battery have a little square sticker on it . Mine has red dot and when water is placed on it the ink runs.

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#15571 13-Jun-2005 16:10

"What about humidity or dew? I accept you may not have left your phone out on the front lawn overnight, but what about having the clothes dryer going on a wet day and all the humidity and moisture that produces?"

The phone spent most of its life (not a very long one before it got sent off) sitting inside a laptop case along with my laptop (when I'm at university), other cellphone (old nokia) and power pack. Nor the laptop, nor the nokia has had any cases of water damage. When I'm at home it used to sit on top of my desktop, which is in a bedroom.

I would like to think that my room would be considered a typical home environment (without excessive dampness) which these phones are designed to operate in.

Admittely I did bike to university each day, but I would leave the laptop and phone at home if there was any bad weather. Instead I'd take the nokia for the punishment

along with a pen and paper.

My SE P910 however lives on my belt most of the time, and it has survived a lot longer without any issues (with the exception of it needing to be reflashed because of the China Mobile MMS lock (thanks muppet :) )).

Nowdays however I have had no issues with that handset and again with muppets help, it no longer has the Voda firmware that plagued it previously, my girlfriend uses it instead.

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#15576 13-Jun-2005 18:54

It astonishes me that people dont have insurance cover for these things.

My insurance provider will replace my personal mobile for a $100 excess, this is covered under my contents insurance.

Even Telecoms mobile insurance is great value for those who have at least one major accident a year.

My insurance-covered customers ring and say "My phone is playing up, i have an insurance letter", and I replace their phone same day.

All my quotes specify the type of damage to the phone if known, and the fact that the phone is "probably beyond ecomical repair - can be confirmed for $45 by our service agent", and we have NEVER had a claim refused. (I do lots of these)

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#15577 13-Jun-2005 19:00

My phones are covered under my insurance however it has an excess of $250. I was considering using the vodafone insurance (read about it somewhere but was told that it was for only for On account users.

I am unsure whether vodas offering applies to phones brought outside of NZ apply for their insurance though.

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#15579 13-Jun-2005 19:44

New thread about insurance is here

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